Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 46,752 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 46,752
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.77% answered Good, Very Good or Amazing)
And here are some of the comments they left
Susan from Sarasota, FL sent us the following feedback on 9/18/2019 3:42:13 PM
I think you do a sensational job. It was easy, on time, a fun birthday box for my doctor daughter with 8 cupcakes and party hats and horns. She lives in Chapel Hill but is from Boston so she got a real kick out of it. Wicked Good!
Denise from Londonderry, NH sent us the following feedback on 9/18/2019 8:49:10 AM
This has become my go to gift for distant friends and relatives. It would be cool to be able to set up shipments for the whole year at one time. And one of these days I hope to actually taste the product. I have sent them to many people, all who say taste and packaging is fabulous, but I’ve never purchased one for myself!!! Keep up the good work and maybe someday I’ll get a set for my birthday!!!
Cindy from Wheeling, WV sent us the following feedback on 9/18/2019 8:37:49 AM
Jane from Milton , MA sent us the following feedback on 9/18/2019 7:39:23 AM
Traci from Ayer, MA sent us the following feedback on 9/18/2019 7:36:08 AM
Thank you for providing a wicked tasty and fun gift! Who doesn't like to receive something in the mail!!
Jodi from Hamilton Township, NJ sent us the following feedback on 9/18/2019 6:06:13 AM
These are great idea and make great gifts. I plan on giving them as Christmas gifts again this year. They were a hit!
Debra from Winter Park, FL sent us the following feedback on 9/18/2019 5:58:33 AM
Definitely a quality product and the ordering process was smooth and easy. Of all the flavors of cupcakes we ordered CHOCOLATE LAB was far and away the absolute best. The ganache was rich and smooth; it was our favorite.
One idea that comes to mind is to offer a smaller sampling of 5-6 samples of different flavors for one cost. Example: 6 sample flavors for $24.00.
Rosalie from West Palm Beach , FL sent us the following feedback on 9/12/2019 2:37:18 PM
Your staff is extremely helpful. I sent the incorrect address and everyone I spoke to to fix my mistake was wonderful ! I absolutely Love Your cupcakes
Pamela from Scituate, MA sent us the following feedback on 9/11/2019 8:19:40 PM
Keep up the great work....girl friends!
Beth from North Royalton, OH sent us the following feedback on 9/11/2019 11:16:00 AM
Keep up the great work...and open a location in Cleveland!
Joan from Centennial, CO sent us the following feedback on 9/11/2019 8:38:42 AM
Great option for gifts for college students. Love having this available for a surprise gift.
Suzanne from Somers, NY sent us the following feedback on 9/11/2019 8:07:31 AM
Awesome! I sent to two different friends w same birthday and got the same response! They loved them and the packaging was super fun and festive. I will definitely be back!
Deborah from Warwick, NY sent us the following feedback on 9/5/2019 9:33:44 AM
It is a great gift to send my grandchildren They love to receive them It's like grandma baked a cake just special for them. thanks for the quality of the product Love when the new flavors come out Keep up the good work
Pat from Mebane, NC sent us the following feedback on 9/4/2019 10:33:48 PM
I sent the cupcakes and bracelet to my granddaughter when she went back to college. She absolutely loved the bracelet and the cupcakes and plans to order some herself! I am going to order them again as gifts and order some for myself too!
Michelle from Crystal Lake, IL sent us the following feedback on 9/4/2019 9:27:58 PM
thanks for the product and services you offer!
Julia from Kendall Park, NJ sent us the following feedback on 9/4/2019 8:50:06 PM
My aunt loved your cupcakes! They came packages well and right on time! I look forward to ordering from you again!
Susan from Billerica , MA sent us the following feedback on 9/4/2019 7:15:15 PM
Thank you for making it so easy for me to send a reminder of Boston to my friend in South Carolina for her birthday! A wicked great gift!
Diane from Durham, NC sent us the following feedback on 9/4/2019 11:52:34 AM
Please continue with the same standard of service and quality. My family members have always expressed extreme pleasure with receiving Wicked Good Cupcakes for their special event. Thank you very much; you look good and I look good....A WIN!
Anne from Grosse Ile, MI sent us the following feedback on 9/4/2019 9:19:36 AM
We loved the cupcakes! And I like that you don't have to eat it all in one sitting. Great product!
Andrea from Newbury, MA sent us the following feedback on 9/4/2019 8:32:08 AM
I love your rewards program, great customer service and wonderful specials. Your cupcakes are perfect for children in college or just about anyone!
Tara from Edgewater, MD sent us the following feedback on 8/28/2019 10:00:06 AM
The chocolate ones were the best!!
Donna from Braintree, MA sent us the following feedback on 8/28/2019 9:32:49 AM
The person I sent it to was completely excited! She loved the product and the presentation!
Wilbur from Largo , FL sent us the following feedback on 8/28/2019 7:08:44 AM
Loved it and will order again and again
Charlene from Corfu, NY sent us the following feedback on 8/28/2019 6:41:17 AM
I think you are all wonderful thank you for putting smiles and frosting on our faces!
Connie from Springfield, MA sent us the following feedback on 8/28/2019 6:28:46 AM
I honestly did not see how they looked or taste for myself, as they were mailed as a gift. But my client was very Thankful and said her team was fighting over trying the different flavors, so I assume they were thrilled! Will be ordering again soon.
Cindy from East Rockaway, NY sent us the following feedback on 8/28/2019 6:16:22 AM
Wonderful experience all around. I actually placed 2 orders on the same day. Both my daughters were thrilled!
Jeannette from Corona, CA sent us the following feedback on 8/25/2019 8:52:46 PM
Keep up the great work.
Joanne from Plainville, MA sent us the following feedback on 8/22/2019 4:32:09 PM
I will definitely re-order! I sent The Birthday Party box to my son and he very much enjoyed them; as did I.
Sally from Riviera Beach, FL sent us the following feedback on 8/21/2019 7:48:25 PM
Great product! Awesome gifts to family! They loved everything I sent.
Lynette from Hopwood, PA sent us the following feedback on 8/21/2019 5:09:08 PM
Thank you thank you thank you!!!
Theresa from Fairfax , VA sent us the following feedback on 8/21/2019 3:32:39 PM
These were a gift for my sons birthday. He absolutely loved them. He’s stationed in MO and I live in VA. I sent these to him last year, for the first time. He really liked them. I plan to order some for my granddaughter, she’s starting kindergarten next week. A nice treat.
Janet from The Villages, FL sent us the following feedback on 8/21/2019 11:26:02 AM
My friends were very Happy with their gift thank you.
Diana from Winter Garden , FL sent us the following feedback on 8/21/2019 10:32:57 AM
Cupcakes are always delicious!
Jennifer from Mendham, NJ sent us the following feedback on 8/21/2019 8:56:38 AM
Use you guys for all things gifts!
Kathleen from Memphis, TN sent us the following feedback on 8/14/2019 9:29:57 AM
Keep up the great work!
Kathleen from Evansville, IN sent us the following feedback on 8/14/2019 7:58:06 AM
your products are great. thanks!!!!
Donna from Hooksett, NH sent us the following feedback on 8/14/2019 7:43:20 AM
We are no strangers to your cupcakes. They are always amazing. In fact we will be in Boston tomorrow and will be picking some up to enjoy. Thank you
Linda from Visalia, CA sent us the following feedback on 8/14/2019 6:53:39 AM
Loved the variety and also gluten free choices.
Michelle from Magnolia, TX sent us the following feedback on 8/11/2019 1:27:56 AM
Arrived on time, presentation great, just what I ordered and I was told taste amazing!!! Thank you!!!!!
Alexandra from Peoria , IL sent us the following feedback on 8/7/2019 1:33:08 PM
I ordered these cupcakes for my sister after a very difficult week. She has celiac disease and hasn’t had a good cupcake in years. She LOVED these cupcakes and is already looking into ordering more. I should have ordered some for myself. My sister said she could eat the sea salt caramel one every day!!