Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 38,122 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 38,122
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.50 out of 6
- How would you rate the overall taste of the product? 5.50 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(93.67% answered Good, Very Good or Amazing)
And here are some of the comments they left
Renata from Naples, FL sent us the following feedback on 10/14/2021 12:52:26 PM
I love to order Wicked Good Cupcakes for family and friends. Everyone that I have ever ordered these for has loved them. This time I decided to get myself a gift so that I could try them! So awesome! A gift to me, from me, yay me!!!
Savana from Mckinleyville, CA sent us the following feedback on 10/13/2021 3:45:22 PM
Thank you! I never expected mail-order cupcakes to be this delicious!!
Ann from Boonton, NJ sent us the following feedback on 10/13/2021 3:39:51 PM
Love your company and love your cupcakes!
Lisa from Los Angeles, CA sent us the following feedback on 10/13/2021 12:49:17 PM
i've been ordering every year for my son's birthday, since he's away at school. so grateful for your business. it's now tradition for him to receive them.
Bonnie from Myrtle Beach, SC sent us the following feedback on 10/13/2021 11:21:06 AM
My Dad loves your cupcakes in a jar. Perfect gift for the person who doesn't need anything and loves his sweets.
Willie M from Mount Juliet, TN sent us the following feedback on 10/13/2021 11:12:43 AM
As always the cupcakes are amazingly great!
Jolanta from Lake Villa, IL sent us the following feedback on 10/13/2021 9:02:38 AM
It was a birthday gift for my son. He loved it!
I will be placing another order for my other son's birthday.
Very clever idea
Cindi from Greensboro, GA sent us the following feedback on 10/13/2021 9:00:14 AM
Easy process, recipient reported it was excellent..
Heather from Las Vegas, NV sent us the following feedback on 10/13/2021 8:34:41 AM
Tracey is an inspiration. Can't wait to see what she does next.
Lori from Melrose Park, IL sent us the following feedback on 10/13/2021 7:36:42 AM
I received the cupcakes jars a few years ago & was very impressed. Not only by the presentation, but quality and the taste was fantastic.
Now I sent these To my friend who had surgery, and she was very impressed as well. Just loved them said they tasted fabulous.
Xochil from Havre De Grace, MD sent us the following feedback on 10/13/2021 7:14:44 AM
I love your products and selection. The taste is wicked good that I would order them again.
Catherine from Mechanicsville , VA sent us the following feedback on 10/13/2021 6:57:15 AM
I sent four to my daughter for her birthday....she and her boyfriend were blown away! Her favorite was the smore but the carrot cake cupcake came in a close second!! I have found my new go to gift!
I remember when you were on shark tank!
Christine from Mission Viejo, CA sent us the following feedback on 10/6/2021 7:13:38 PM
Excellent job. She loved the gift and the cupcakes were yummy
Mary E from Boxford , MA sent us the following feedback on 10/6/2021 2:45:09 PM
The packaging was great! Taste awesome. I will use your product over competitors! Quality and value A++
Stephanie from Fairfield, CT sent us the following feedback on 10/6/2021 11:21:04 AM
You guys are amazing!
This was a gift for my daughter's 18th birthday, away at college for the first time and it was perfect!
Joann from Littleton, MA sent us the following feedback on 10/6/2021 8:56:39 AM
We sent a box to our daughter at college for her birthday. She said that they were amazing and her friends were fighting over them! Thank you for providing a service that allowed us to help celebrate!
Carolyn from Bloomfield, CT sent us the following feedback on 10/6/2021 8:41:28 AM
Thanks for delivering a fun fabulous birthday box! I sent it to my nephew studying out of state and he and his dorm mates raved! Have a wonderful day! I need to order another round soon!
Eg-49027-7588036 from , sent us the following feedback on 10/6/2021 8:18:23 AM
Will order again!
Bonnie from Lanesboro, MN sent us the following feedback on 10/6/2021 7:04:17 AM
I’ have ordered so many cupcakes it’s my go to gift. You deliver on time every time and the feedback I get is your product is excellent. I had to order one time for myself to verify and indeed taste and quality was excellent.
Keep up the good work.
Kathy from Bartlett, IL sent us the following feedback on 10/6/2021 5:39:57 AM
My friend loved them!
Hariet from Franklin Park , NJ sent us the following feedback on 10/6/2021 5:39:20 AM
I’ve given these delicious treats as gifts several times and each time they were a hit!
Pia from Youngstown, OH sent us the following feedback on 9/29/2021 12:47:07 PM
Everything was super! I hope you create new flavors....especially during the holidays.
Mary from Chicago, IL sent us the following feedback on 9/29/2021 12:03:29 PM
Absolutely love being able to send cupcakes for birthdays!
Diane from East Hampton, NY sent us the following feedback on 9/29/2021 11:23:26 AM
Great job and a delicious product!!!
Julie from Cranberry Township, PA sent us the following feedback on 9/29/2021 10:09:36 AM
Our daughter love the birthday pack!
Eg-48820-5692217 from , sent us the following feedback on 9/29/2021 9:35:18 AM
Everything was great! I was pleasantly surprised at how wonderful the cupcakes in the jars were. We ate them both right away!
Stacey from Mansfield, MA sent us the following feedback on 9/29/2021 9:11:22 AM
They are a perfect gift!
Cody from Tappan, NY sent us the following feedback on 9/29/2021 8:57:37 AM
Great job!!
Lisa from Wilmington, DE sent us the following feedback on 9/29/2021 8:49:52 AM
Best ever!
Liz from Chapel Hill, NC sent us the following feedback on 9/29/2021 8:26:10 AM
I got the Birthday Box and it was adorable and the perfect birthday surprise for a friend! Thanks!
Shawnee from Waterford, CT sent us the following feedback on 9/29/2021 8:17:00 AM
Your cupcakes are amazing!!!
David from Chicago, IL sent us the following feedback on 9/29/2021 7:13:16 AM
Love love love em….
Karen from Pearl River, NY sent us the following feedback on 9/29/2021 7:08:05 AM
Keep up the tasty work.
Denise from Crawfordville, FL sent us the following feedback on 9/29/2021 6:55:09 AM
I have purchased many of the cupcakes in a jar from you and they have all been fabulous. When I want to say thank you so very very much, this is a fabulous way to say it because they are delicious, they look wonderful, they arrive on time. I can’t say enough good things about these. You can eat a little with a spoon and put the rest back in the refrigerator or the freezer and keep it for later
Nancy from Boyertown, PA sent us the following feedback on 9/29/2021 5:04:51 AM
Just keep doing what you're doing -- it's working!!
John from Holland, PA sent us the following feedback on 9/24/2021 7:57:55 AM
FANTASTIC!!!!!!
Connie from Bryson City, NC sent us the following feedback on 9/23/2021 4:00:15 PM
Sent these cupcakes in jar to my 14 yr old Niece,she loved them,shared them with her family,they said they were absolutey delicious! Thanks for making her happy on her Birthday!
Judith from Burlington, MA sent us the following feedback on 9/23/2021 3:49:33 PM
I order these every year for birthdays for friends and they all LOVE them!!!
Keep up the GOOD work!!!!
Cathleen from Dover, NJ sent us the following feedback on 9/22/2021 6:29:35 PM
Everything was amazing! I wish you all the best with your company and product! Great Job!
Cathy from Dandridge , TN sent us the following feedback on 9/22/2021 11:53:14 AM
I received a gift. You are a great company. Items are as they appear on website. Thank you.