Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 37,302 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 37,302
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.50 out of 6
- How would you rate the overall taste of the product? 5.50 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(93.63% answered Good, Very Good or Amazing)
And here are some of the comments they left
Lisa from North Bergen, NJ sent us the following feedback on 8/4/2021 7:43:03 PM
I've been ordering for awhile. You never disappoint.
Leslie from Hoboken, NJ sent us the following feedback on 8/4/2021 3:10:28 PM
Unique product for gifts!
Darene from Staten Island, NY sent us the following feedback on 8/4/2021 3:04:24 PM
Amazing scrumptious cupcakes keep doing what you’re doing :)
Bobbie from Sumter, SC sent us the following feedback on 8/4/2021 10:10:40 AM
Keep up the good work and I definitely will order again
Mary from Hilton Head Island , SC sent us the following feedback on 8/4/2021 9:50:39 AM
Great job!!!
Jen from Reading, PA sent us the following feedback on 8/4/2021 8:19:54 AM
My daughter received cupcakes in a jar after her surgery. They were amazing and definitely lifted her spirits! Since then, your company has been our “go to” for birthday, surgery, or just a pick me up! We have ordered multiple times and will continue to do so. You have wonderful products, have easy website to navigate, and we are happy to give you business!! Thank you!!
Benjamin from Topsfield, MA sent us the following feedback on 8/4/2021 5:10:56 AM
Continually the best gift
Ann from Longmont, CO sent us the following feedback on 7/7/2021 5:26:53 PM
This will be my new go-to as a thank you gift. They are wonderful!
Charles from Owing Mills, MD sent us the following feedback on 7/7/2021 9:36:07 AM
Keep up the great work and unusual packaging and great taste.
Gina from Racine, OH sent us the following feedback on 7/7/2021 7:57:58 AM
Keep up the wicked good work
Nancy from Coconut Creek, FL sent us the following feedback on 7/7/2021 7:48:02 AM
I have ordered 2x for gifts and both parties loved them...they also love the jars......Such a cute idea.....thank you.
Bethany from Snow Hill, NC sent us the following feedback on 7/7/2021 7:42:15 AM
Keep doing what you’re doing. Your cupcake jars are amazing and delicious!
Pat from Swedesboro, NJ sent us the following feedback on 7/7/2021 6:48:46 AM
Don't change a thing
Michael from Pittsburgh, PA sent us the following feedback on 7/7/2021 6:06:59 AM
Keep it up. Product was excellent and I’ll definitely be ordering from you again
Sandra from Lorton, VA sent us the following feedback on 7/7/2021 5:50:45 AM
You are perfect!
Gina from Yarmouth, ME sent us the following feedback on 7/7/2021 5:47:38 AM
Ordered the birthday cupcake boxes as gifts. Recipients absolutely loved them. Such a fun gift with the birthday hats, candles, etc. Gift arrived exactly on the date I requested both times. Couldn’t be happier!
Marlo from College Station, TX sent us the following feedback on 6/30/2021 5:44:59 PM
We sent them to a client! She was over the moon excited to receive them. She said they were the best.
Carol from Cedar, MN sent us the following feedback on 6/30/2021 1:38:33 PM
Awesome product and friendly staff
Shannon from Redding, CA sent us the following feedback on 6/30/2021 12:21:50 PM
Been a long time customer since I saw you guys on Shark Tank. You guys are totally knocking it out of the park for gift giving - thank you! My friend loved the birthday box and cupcakes - so glad you added that as a choice- she wore the hat a lot that day. Thank you!!
Leigh from Kendall Park, NJ sent us the following feedback on 6/30/2021 12:05:01 PM
Please never stop. The world is a better place with Wicked Good Cupcakes in it!
John from Palm Harbor, FL sent us the following feedback on 6/30/2021 11:28:25 AM
This is the second time I have ordered from you and each time has been a wonderful experience
Elizabeth from Castle Rock, CO sent us the following feedback on 6/30/2021 11:21:13 AM
The cupcake jars arrived on the day they were scheduled. The recipient of the gift loved it! He was very impressed with your story. I will definitely order again.
Wanda from Kerrville, TX sent us the following feedback on 6/30/2021 10:46:10 AM
Coolest idea around for a gift that is well received bc it’s not only different but actually GOOD!
Kerri from Miami, FL sent us the following feedback on 6/30/2021 9:14:37 AM
Truly Impressed and delicious
Eg-45385-2316981 from , sent us the following feedback on 6/30/2021 8:38:02 AM
Already shared with coworkers throughout the company. Job well done.
Barbara from Whitmore Lake, MI sent us the following feedback on 6/30/2021 8:26:08 AM
They were the hit of the bridal party along with the bride!
Yvette from Bronx, NY sent us the following feedback on 6/30/2021 8:05:17 AM
Continue to make amazing cupcake flavors.
Cynthia from Rochester, NY sent us the following feedback on 6/30/2021 7:19:05 AM
Delicious as always! This recent purchase was just for me! No event!! Yum!
Mariann from Fleetwood, PA sent us the following feedback on 6/27/2021 5:40:36 PM
My daughter gave me the cupcakes in a jar as a Christmas gift. I enjoyed them so much I felt it was time to place an order.
Whitney from Needham, MA sent us the following feedback on 6/25/2021 6:36:01 AM
The cupcakes were delicious. I’ve been sending these to a few different family members for special occasions and this was my first time to send one to our house. (For Father’s Day). Everyone loved them! And we will keep this up for special occasions at our house. It’s such a fun treat to receive.
Sarah from Alabaster, AL sent us the following feedback on 6/24/2021 8:53:40 PM
Great service and products!
Jennifer from Port Deposit , MD sent us the following feedback on 6/23/2021 9:48:33 PM
Sent a birthday party box to my sister at work. Her coworkers were able to try the cupcakes and celebrate with her - party hats and all!!!
Marcia from Yucaipa, CA sent us the following feedback on 6/23/2021 7:04:54 PM
Great product
Tammy from River Falls, WI sent us the following feedback on 6/23/2021 5:28:58 PM
Your cupcakes are incredible and such a fun gift to send to family and friends!
Bonnie from Myrtle Beach, SC sent us the following feedback on 6/23/2021 12:29:22 PM
Ordered as a gift for Father's Day. My Dad(and other family members) loved the cupcakes. They were fresh and most certainly wicked good! Would definitely order again.
Vicki from Verona, KY sent us the following feedback on 6/23/2021 12:25:03 PM
Very happy with everything.
Lori from Ellicott City, MD sent us the following feedback on 6/23/2021 10:11:15 AM
I've ordered twice and great experiences so far!
Victoria from Santa Ana, CA sent us the following feedback on 6/23/2021 9:54:22 AM
We love your product! My husband is really hard to buy for and he loves the cupcakes!! This has become my go-to gift for him!!
Cathy from Cedar City, UT sent us the following feedback on 6/23/2021 9:18:54 AM
Thank you! Great product great service
Julie from Warren, MI sent us the following feedback on 6/23/2021 9:07:29 AM
My 11 grandson said “These are amazing” and his brother and sister both texted me to say how good they were.