Real Reviews from Real Customers Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 37,922 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results! Total number of actual customers that have filled out our survey to date: 37,922 Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!) Here are the results so far: How would you rate the overall quality of the product? 5.25 out of 6 How would you rate the overall taste of the product? 5.25 out of 6 How would you rate the overall appearance of the product? 5.50 out of 6 How were you treated by our staff? (if applicable) 5.50 out of 6 Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6 (96.76% answered Good, Very Good or Amazing) And here are some of the comments they left Cassandra from Bryans Road, MD sent us the following feedback on 6/23/2018 7:07:26 AM Love your cupcakes and the presentation is wonderful... makes the recipient feel special (top notch shipping presentation). Thank you... they make such nice surprise gifts for loved ones. Juliette from Cooper City, FL sent us the following feedback on 6/21/2018 12:45:32 PM Love the product, pricing is reasonable and LOVE the free shipping. It's the only reason I haven't ordered from anyone else and keep coming back to you guys. Please never take the smores flavor off the menu- they're the BEST. Thanks again! Gwyndolyn from Columbia, SC sent us the following feedback on 6/21/2018 12:37:46 AM My 24 year old niece loved her "Wicked Good" birthday surprise of 4 cupcakes. She had one each day before the arrival of her actual birthday, we had a mini-celebration each day. She's not a big chocolate fan but loves marshmallow (Smores) and cookies and cream flavors. The birthday cupcake with sprinkles was super, however the biggest surprise was the fresh taste of the strawberry and lemon combination. My niece had a great birthday week and it was the perfect gift for my "foodie". I purchased them on sale which actually influenced my purchase. Now I'm thinking of "wicked pies" for my brother-in-law. Any promotions are appreciated. I will also purchase a card next time, I had no idea it would be the 3D card also seen on Shark Tank. Keep baking! Monica from South Bend, IN sent us the following feedback on 6/20/2018 11:10:58 PM Amazingly good product. I received as a gift a few months ago. Ordered this time as a gift for my sister and sent it to work so her co-workers could try them as well. They all loved!! Thank you!! The products are bit pricey - but the quality is awesome! Sandra from Port Arthur, TX sent us the following feedback on 6/20/2018 9:36:43 PM I loved every flavor that I had, impossible to choose one favorite. I also loved that they can be frozen. It was amazing being able to grab one anytime. I’d defrost it in the microwave and they were perfect. Noemi from Virgina Beach, VA sent us the following feedback on 6/20/2018 3:39:49 PM I placed the order for a birthday. I was surprised to hear from my friends that they already knew about you guys......also from Shark Tank. My friend absolutely adored the birthday box. It was such a surprise to open a box with birthday party things. She loved the cupcakes and raved about them. All in all everything was a super hit and I will most definitely be ordering from you in the near future.....next few days or so for a friend who has been ill. Kay from Reading, MA sent us the following feedback on 6/20/2018 12:03:10 PM Everything about this company is great!! A real winner!! Keep doing great!! It's nice you have your signature flavors, also nice that you come-up with new flavors too, and the names are great. You are making me look good when I have sent your WGC as gifts. Thank you for that. People love to receive your delicious products. Paul from Marshfield, MA sent us the following feedback on 6/20/2018 6:44:44 AM We sent these out of state for a gift and wanted to give them something from Boston. They loved them! Said they were delicious and the whole family enjoyed them. We were happy that they loved their wicked awesome gift, Jane from Raynham, MA sent us the following feedback on 6/20/2018 6:15:56 AM Always my go to gift! Always perfect! So proud to send them no matter the occasion as they are so well received.... Hoping someone will send them to me!!! Many thanks Kirsten from Hayesville, NC sent us the following feedback on 6/13/2018 12:23:46 PM Love that I can send my out of town daughter a birthday in a box! Loved the size for sending to one person and she said the cupcakes were not only delicious, but the whole package was a great presentation! Laura from Sicklerville, NJ sent us the following feedback on 6/13/2018 8:59:19 AM So happy with your product - great quality, dependable shipping, wonderful packaging. Cheryl from Goffstown, NH sent us the following feedback on 6/13/2018 8:49:43 AM packaging was awesome! Beth from Clifton, VA sent us the following feedback on 6/7/2018 6:19:25 AM Keep on keeping on! Janet from Bremerton, WA sent us the following feedback on 6/7/2018 12:39:02 AM I saw your presentation on Shark Tank and was great! I didn’t see your product as I live in a different state but my mother was very impressed and enjoyed the cupcakes. I also ordered the pies in a jar and she enjoyed both the pies and cupcakes! I would order from you again. Sage from Cherry Hill, NJ sent us the following feedback on 6/6/2018 3:22:49 PM I've ordered several times and everyone loves your cupcakes. Best gift! Jessica from Crab Orchard, TN sent us the following feedback on 6/6/2018 11:15:43 AM A great gift. They were packaged beautifully and my friend loved them! Trish from Hernando, MS sent us the following feedback on 6/1/2018 11:17:17 AM AWESOME taste !!!! Best gift I've ever given !!! They LOVED IT !!!! Maureen from Wesley Chapel, FL sent us the following feedback on 5/31/2018 10:58:44 PM This was a Mother's Day gift and she loved them. The pop up card was a nice addition. I've ordered as gifts before and everyone has always said how wonderful the cupcakes are. Your packaging is lovely. Victoria from Largo, FL sent us the following feedback on 5/30/2018 7:34:20 PM Keep up the excellent customer service Meaghan from South Thomaston, ME sent us the following feedback on 5/30/2018 7:02:32 PM Amazing!! Sandra from Chesapeake , VA sent us the following feedback on 5/30/2018 6:17:25 PM My niece loved both cupcakes and pies but the pies were her ultimate favorite! Joanne from Laclede, ID sent us the following feedback on 5/30/2018 4:57:35 PM the gift was for my daughter-in-law who is glucose intolerant--she loved them and was very impressed--I made points!! thanks Kathy from Nine Mile Falls, WA sent us the following feedback on 5/30/2018 1:24:06 PM The cupcakes were so amazing and delicious! Rene from Manchester, GA sent us the following feedback on 5/30/2018 1:13:17 PM My mom LOVED the Mother's Day card that was included!!!! Thank-you!!! Roberta from Willows, CA sent us the following feedback on 5/30/2018 12:56:05 PM I have ordered from you before for a birthday and valentine's day and everyone was very pleased with the cupcakes. They also remarked on how nicely they were packaged. This last order was for favors for a lunch group. They had never heard of you, but cold not stop the praises. Now they know about you! Keep up the good work and customer service. Melanie from Henrico, VA sent us the following feedback on 5/30/2018 11:18:09 AM Second time I’ve ordered from yall and both times everything was perfect! Thank you! Sherry from Virginia Beach, VA sent us the following feedback on 5/30/2018 10:16:52 AM Awesome job ladies! Jill from Perry Hall, MD sent us the following feedback on 5/30/2018 9:50:42 AM Keep doing what you are doing. My Mother-in-Law was thrilled to receive them. She took them as her contribution to a luncheon with friends. Everyone had a great laugh and enjoyed eating your product. Mark from Sarasota, FL sent us the following feedback on 5/30/2018 9:26:46 AM Was going to eat just half a jar of "chocolate lab" so my spouse could get a taste. Welllll..... Suffice it to say spouse has yet to get a taste of that flavor. Will have to order more. Jennifer from Sidney, ME sent us the following feedback on 5/30/2018 8:58:21 AM I ordered a gift for my mom for Mother’s Day and she absolutely loved it! The 3D card was such a nice extra and she raved about how great the cupcakes were, especially Mr. Wonderful’s Cookie Butter. Kassandra from Niagara Falls, NY sent us the following feedback on 5/30/2018 8:49:36 AM I love your products! I forgot to add a promo code and I was blown away by your awesome customer service. The customer service representative added the code even after my order was placed! I was extremely grateful, most companies would've never done that. You have a customer for life! My daughter loved her "party in a box" and so did I. Thank you to everyone at wicked cupcakes! Faith from Aurora, IL sent us the following feedback on 5/30/2018 8:26:28 AM The cupcakes are great! It has become a tradition that at the end of the school year I treat my yearbook staff to Wicked Good Cupcakes! Richard from Brandon, FL sent us the following feedback on 5/30/2018 7:38:01 AM Made it easy to give my sister a smile for her Birthday. Jack from Swampscott, MA sent us the following feedback on 5/30/2018 7:31:13 AM A simple and flawless transaction. Thanks. David from Barboursville , WV sent us the following feedback on 5/30/2018 7:22:43 AM The product was wicked good,.. this is my second time of ordering and you have never disappointed me with this delicious treat. The last order was a Mother’s Day gift for my wife. She was blown away by the product and package with the card. Keep up the good work GO RED SOX!!! Ann from Xenia, OH sent us the following feedback on 5/30/2018 7:05:59 AM The Lovepop card in the mother’s day package was a perfect addition! Cynthia from Sedgwick, ME sent us the following feedback on 5/30/2018 6:15:33 AM made a fun, appealing, easy gift... S.A. from Churchville, PA sent us the following feedback on 5/30/2018 6:03:58 AM Keep up the (wicked) good work. Meghan from Hilton, NY sent us the following feedback on 5/30/2018 5:47:37 AM Everything was perfect. My mom loved it as a Mother’s Day gift! Keep up the good work :) Dawn from Hutchinson, KS sent us the following feedback on 5/30/2018 5:46:25 AM Amazing cupcakes and so beautiful! Almost too pretty to eat! They were given as a gift and arrived on time and in perfect condition my daughter in law and granddaughter loved them!
