Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 47,482 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 47,482
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.80% answered Good, Very Good or Amazing)
And here are some of the comments they left
Anne from Grosse Ile, MI sent us the following feedback on 11/9/2019 7:24:20 AM
I just absolutely love the cupcakes in the jars! So tasty!
Danielle from Townsend, MA sent us the following feedback on 11/8/2019 2:23:46 PM
Love love the idea and the cupcakes are awesome!
Sister Judy from New Orleans , LA sent us the following feedback on 11/6/2019 6:12:40 PM
Keep doing a great job!!
Cynthia from Garrison, NY sent us the following feedback on 11/6/2019 1:59:15 PM
I had cupcakes delivered to my son at college since he was away for his birthday. He couldn’t of been more happy or satisfied. Thanks for making it a great birthday!!
Marja from Pinole, CA sent us the following feedback on 11/6/2019 10:36:07 AM
You know I ALWAYS order from you...my kids adore you, I send you as gifts ALL THE TIME, whenever there is an issue, your staff have been amazing and swift to deal with it....THANK YOU. Keep at it.
Monica from South Bend, IN sent us the following feedback on 11/6/2019 10:27:21 AM
Absolutely love these - and everyone that I have ever sent them to have loved them as well.
It's such a great unique gift.
Thank you!
Thomas from Roanoke, VA sent us the following feedback on 11/6/2019 9:42:31 AM
Keep up the great work
Deborah from Canonsburg, PA sent us the following feedback on 11/6/2019 7:50:49 AM
These were the 5th gifts i ordered and will continue to order when i am looking for something unique. They arrived when promised and from the feedback from the recipients, the cupcakes were amazing! I need to order for myself just to try the flavors.
Megan from Mendham, NJ sent us the following feedback on 11/6/2019 7:43:22 AM
I ordered cupcakes for my daughter & college housemates to celebrate my daughters birthday while she's away at school. They were excited to receive delivery & really enjoyed the cupcakes. Thank you!
Nancy from New Hope, PA sent us the following feedback on 11/6/2019 7:18:15 AM
Keep up the great work!!!
Monica from Cincinnati, OH sent us the following feedback on 11/6/2019 6:48:28 AM
I'll continue to give as gifts locally and across the country. It's unique and delicious!
Sarah from Amston, CT sent us the following feedback on 11/6/2019 6:47:51 AM
Great cupcakes. I am planning on placing an order for my wedding in April.
Sandra from Chesapeake, VA sent us the following feedback on 10/31/2019 6:44:14 AM
Hi
I sent this for a friends birthday and she was quite surprised !
I sent before to others and I based my comments on feedback from
The people I sent !
Jeannette from Corona, CA sent us the following feedback on 10/30/2019 10:27:27 PM
My first time trying the new fall flavors (cupcakes) and trying the pies in a jar. My family and I Loved both products and All the flavors. I am now the family favourite.. and everyone can't wait for me to order more. Thank you for helping me bring some good spirit and cheer to the fall season and winter holiday season. Everything was great. Keep up the great work.
Sandra from Littleton, CO sent us the following feedback on 10/30/2019 8:53:48 PM
Tried the pies! Parents said they were delicious!!
Melissa from Algona, WA sent us the following feedback on 10/30/2019 1:11:28 PM
Very good. Thank you!
Ruth from Foristell, MO sent us the following feedback on 10/30/2019 10:31:47 AM
Great job on product variety, quality and delivery. Greatly enjoyed by my college student (who is a foodie). Thank you!
Chris from Marietta, GA sent us the following feedback on 10/30/2019 10:19:55 AM
This was sent as a Boss’s Day gift. I didn’t try the cupcakes, but were told they were amazing! Thanks for creating a new twist on the cupcake.
Teri from Homewood, IL sent us the following feedback on 10/30/2019 9:03:58 AM
I sent these to my son at college for his birthday and he loved them so much, I just sent some to my son and his girlfriend for Halloween.
Stacey from Gloucester, VA sent us the following feedback on 10/23/2019 9:53:59 PM
my friend enjoyed the cupcakes very much!
Carmen from Colorado Springs, CO sent us the following feedback on 10/23/2019 12:45:12 PM
Keep up the good work.
Mia from Pasadena, MD sent us the following feedback on 10/23/2019 11:41:03 AM
Loved flavor combinations and the packaging. So nice to use the jars again too.
Sandra from Sacramento, CA sent us the following feedback on 10/23/2019 11:11:27 AM
Sent them as a thank you to two young kids. They were so excited they sent me a picture of them eating the cupcakes. Their mother thought they were great so you probably got a new customer.
Deborah from Hollsopple, PA sent us the following feedback on 10/23/2019 10:01:06 AM
I love to send your product. When people receive it, they are blown away....
Dan from Evergreen Park, IL sent us the following feedback on 10/23/2019 7:55:39 AM
Keep doing what your doing!
Kim from Marcy , NY sent us the following feedback on 10/23/2019 6:24:14 AM
Recipient loved the gift!
Amy from Lunenburg, MA sent us the following feedback on 10/23/2019 5:06:56 AM
Thank you for making amazing cupcakes that I can send to loved ones from afar
Kelly from Washington, PA sent us the following feedback on 10/17/2019 12:01:34 PM
My daughter and her collage roommate loved it! The chocolate lad was their favorite.
Judith from Chicago, IL sent us the following feedback on 10/16/2019 10:43:57 AM
Love love love the birthday box !
Corinne from Durham , NH sent us the following feedback on 10/16/2019 10:43:43 AM
Love your cupcakes and pies! This is the 3rd time I’ve ordered and delivery is always when expected. Thank you!
Kathleen from Memphis, TN sent us the following feedback on 10/16/2019 9:05:24 AM
Keep up the outstanding work! Our clients love your products, your staff has been incredibly helpful, and the ordering process is easy peasy!
Thanks for everything! :)
Elaine from Tower City, PA sent us the following feedback on 10/16/2019 7:09:05 AM
Great job!
Kimberleigh from Rockledge, FL sent us the following feedback on 10/16/2019 6:13:23 AM
Loved all the flavors we have tried. We have placed two orders - Pies and Cupcakes and both were amazing. Can't wait to have another reason to buy them.
Georgette from Manahawkin , NJ sent us the following feedback on 10/16/2019 5:28:50 AM
My grandkids introduced me to Wicked Good a few years ago. They love them. I like to give them as a special treat,
Barbara from Streamwood, IL sent us the following feedback on 10/10/2019 1:25:03 AM
I really like the party packs ...so cute and complete. Next occasion, I will send to family/friends!
Cindy from Cecil, PA sent us the following feedback on 10/9/2019 5:36:35 PM
I sent the 4 pack party box as a birthday gift to my mother. She LOVED her party in a box and now all my aunts want me to send wicked good cupcakes to them as well!!
Phyllis from Waverly, GA sent us the following feedback on 10/9/2019 5:26:12 PM
I purchased cupcakes with birthday pack. Sent to a woman who shared the 8 cupcakes with residents. All had never seen cupcakes in jars. They loved it and raved about them. Fun was had by all. I do so sincerely thank you as I received much joy from their ravings of happiness.
Elise from Mastic Beach, NY sent us the following feedback on 10/9/2019 4:28:15 PM
Keep on doing what you're doing. :)
Priscilla from Terre Haute, IN sent us the following feedback on 10/9/2019 1:37:26 PM
Love Wicked Good Cupcakes...ordered them as gifts for years!
Julianne from East Hampton, CT sent us the following feedback on 10/9/2019 9:51:45 AM
My daughter was having a difficult day at college. She is a freshman, away from home. Her roommate had a box of cupcakes she purchased from a local bakery, and refused to share one. So a surprise delivery of wicked good cupcakes to the rescue. My daughters text to me was “mom that was the best surprise ever and the best dang cupcakes I ever had”
I will be sending them to her often !
Thank you!!
From a mother and a freshman