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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 38,498 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 38,498

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.50 out of 6
     
  2. How would you rate the overall taste of the product? 5.50 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (93.68% answered Good, Very Good or Amazing)

And here are some of the comments they left

Jennifer from Bloomsburg , PA sent us the following feedback on 11/24/2021 1:53:18 PM

My sister actually sent me cupcakes back in August. They were delicious and I knew it was an amazing gift to send some friends of ours. Your cake cupcakes are amazing the packaging is adorable I love the silver spoons that come along with it. These were sent as a gift and my friend were so excited and loved every flavor! They are looking forward to sending these as a gift for someone next.

Laurie from Roseville, CA sent us the following feedback on 11/24/2021 8:16:12 AM

I am an avid Shark Tank viewer. I have seen the episode when Mr. Wonderful first invested in Wicked Good Cupcakes and have also seen all the followups. Great job ladies. Fantastic product you came up with.

Donald from Naples, FL sent us the following feedback on 11/24/2021 8:10:55 AM

I sent this gift as a housewarming gift for our niece's family with 3 teenage girls. They absolutely loved it! They sent pictures of them enjoying the cupcakes. They looked very happy. The packaging was very nice and the added spoons was a very very nice addition which I did not expect. There was an issue when entering the city on your site so after I placed the order I called your customer service and the woman who helped me couldn't have been more pleasant and efficient. She took care of it. The package was delivered on the day expected. I am very happy with my experience with Wicked Good Cupcakes and I will order from you again, this time for me...Thank you.

Susan from Hartsville, SC sent us the following feedback on 11/24/2021 8:08:15 AM

I love everything about you and your products!

Mary from Snoqualmie, WA sent us the following feedback on 11/24/2021 8:06:07 AM

Great idea for a surprise birthday gift. Thank you for creating your business.

Alan from Mashpee, MA sent us the following feedback on 11/24/2021 7:36:37 AM

you are my go to for anytime to send a gift to someone for various situations.

Christopher from Naperville, IL sent us the following feedback on 11/24/2021 6:57:46 AM

Keep it up!

Melissa from Hixson, TN sent us the following feedback on 11/24/2021 6:49:55 AM

I sent these for my son’s 16th birthday in the hopes they would arrive to him on his big day and they arrived right on time. He was so excited to receive these and absolutely loved them! Wonderful experience!

Debra from Chillicothe, OH sent us the following feedback on 11/11/2021 8:01:52 AM

Awesome service!!

Elizabeth from North Reading, MA sent us the following feedback on 11/10/2021 6:04:36 PM

I sent these as birthday treat for my sister. She heard of your company and said others had raved about you and now she can say the same. Your product was loved and she enjoyed them very much! Thank you, they were a big hit!! Happy Holidays and continued success!!

Alma from Hollywood, MD sent us the following feedback on 11/10/2021 1:01:49 PM

The receiver enjoyed the unique present..... the birthday cupcakes. The package arrived on time, was beautifully packaged and delicious. Thanks for making my friend smile on her birthday.

Sandra from Fremont, CA sent us the following feedback on 11/10/2021 11:09:19 AM

My sister told me they were the best cupcakes she’d ever tasted!!!!!

Karen from Henderson, NV sent us the following feedback on 11/10/2021 11:00:51 AM

Marvelous product and I would not hesitate to order for anyone.

Liz from Sheboygan, WI sent us the following feedback on 11/10/2021 10:35:59 AM

The gift receivers LOVED the cupcakes and everything about them. They even mentioned how cute the spoons were.

Kathleen from Marietta, GA sent us the following feedback on 11/10/2021 7:35:09 AM

Very happy with the product, fun change for dessert!

Judith from Leesburg, VA sent us the following feedback on 11/10/2021 7:29:42 AM

Keep up the good work

Becky from Harrisonville, MO sent us the following feedback on 11/10/2021 7:28:51 AM

Very quick service and an amazing product!

Paul from South Chatham, MA sent us the following feedback on 11/10/2021 6:23:19 AM

Great experience and product!

Jen from Reading, PA sent us the following feedback on 11/3/2021 9:42:22 AM

Can’t say enough how much I love everything about your company!!! Will continue to order in the future!! Thank you for making this such a pleasant experience from beginning to end!!!

Donna from Petersburg, NJ sent us the following feedback on 11/3/2021 8:29:22 AM

You are awesome! Keep it up!

Lynn from Portland , ME sent us the following feedback on 11/3/2021 7:46:28 AM

Your yummy product is great to give as a gift. I try to order on Friday’s to make a donation towards days fund raiser.

Amelia from Raleigh, NC sent us the following feedback on 11/3/2021 7:43:33 AM

Better every time!

David from Chicago, IL sent us the following feedback on 11/3/2021 7:28:08 AM

These are and have been a tradition for birthdays and just a treat for the heck of it. We love them.

Olena from Fleming Island, FL sent us the following feedback on 11/3/2021 6:43:41 AM

You guys did great. Everyone loved the cupcakes. Thank you.

Dorene from Jupiter, FL sent us the following feedback on 11/3/2021 6:41:54 AM

I bought these for my daughter who is in her first year in college. She loved the surprise and loved the cupcakes in a jar as well. They are perfect to send to someone who is far away.

Debra from Hazle Township, PA sent us the following feedback on 11/3/2021 6:35:55 AM

Amazing as always! I will be back.

Jill from North Andover, MA sent us the following feedback on 11/3/2021 6:05:28 AM

I order these cupcake jars each time a new employee joins my team (for work). they LOVE them. Thank you

Barbara from Haddonfield , NJ sent us the following feedback on 11/3/2021 5:18:35 AM

My daughter’s is in college 10 hours away. I was trying to figure out what to send for her birthday. I saw this online. I do remember seeing it on shark tank and decided to give it a try. It worked out perfectly. My daughter really enjoyed her surprise coming on her birthday. She said the icing was amazing! She really enjoyed it, thank you!!

Maryiha from La Plata, MD sent us the following feedback on 10/28/2021 10:31:10 AM

I will definitely be ordering again! These were priced very fair, packaged nicely, and my family member that I sent them to said that they tasted delicious. thank you again!

Karen from Louisville, CO sent us the following feedback on 10/27/2021 10:30:22 PM

My feedback is this: Keep doing everything you’re doing. Your website was easy to navigate, the cupcakes are yummy yummy yummy and the shipping was spot on. I didn’t know anything about your business until my daughter sent me cupcakes in a jar for my birthday. I loved them so much that I sent two jars to my granddaughter in college to make her studies more enjoyable. I would order from you again and I have already told others about your business. Best wishes for you continued success.

Sharon from Glen Ellyn , IL sent us the following feedback on 10/27/2021 5:19:12 PM

I ordered 2 cupcakes for my birthday as yours are extra special and I deserved it.

S Mantell from Chappaqua, NY sent us the following feedback on 10/27/2021 1:40:20 PM

Thank you! I will definitely order again. :-D

Eunice from Lauderdale By The Sea, FL sent us the following feedback on 10/27/2021 1:23:26 PM

I have purchased your cupcakes in a jar for several friends and each and everyone of them said how amazing the cupcakes are

Karen from Kirkland, WA sent us the following feedback on 10/27/2021 11:58:13 AM

I gifted a 4-pack to my bff for her birthday and she was so ecstatic and impressed with its packaging and taste/quality. I wish you shipped to Canada too as I have another bff there who would love this. I'm searching high and low on other sites to see if they offer similar ideas and could also ship to Canada - I'd much rather just order with you. Thank you for being a great company!!! :)

Roberta from Benton, IL sent us the following feedback on 10/27/2021 9:28:37 AM

Keep up the good work!

Paula from Dracut, MA sent us the following feedback on 10/27/2021 9:20:40 AM

Thanks for the awesome service!

Reva from Washington, DC sent us the following feedback on 10/27/2021 8:37:40 AM

Excellent customer service and products

Cheryl from Pittsburgh, PA sent us the following feedback on 10/27/2021 8:10:58 AM

I love your product and everyone I send it too loves it too! Keep up the great work!

Isaac from Rocklin, CA sent us the following feedback on 10/27/2021 5:31:39 AM

Keep making good amazing cupcakes.

Jacqueline from Highland, IN sent us the following feedback on 10/22/2021 6:10:10 AM

Your cupcakes have become my favorite go-to gift !! "OUT OF THIS WORLD !!!" "OMG AMAZING !!" and "SOOOOOOOO GOOD !!" are words used in thank yous I've received and YaY !! I'm happy to have found such yummy delights and I'll definitely keep coming back !! :)

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