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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 61,130 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 61,130

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.50 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (97.22% answered Good, Very Good or Amazing)

And here are some of the comments they left

Kim from Newton, MA sent us the following feedback on 10/19/2020 10:54:17 AM

Amazing amazing amazing. Thank u!!!!!

Sherin from New Rochelle, NY sent us the following feedback on 10/15/2020 5:42:44 PM

I was told the cupcakes were super fresh and tasted amazing. Delivered right on time. Will definitely be ordering again for special occasions.

Linda from Los Angeles , CA sent us the following feedback on 10/15/2020 12:04:29 AM

Keep up the great work. Your product really brighten someone’s day!

Dottie from Bowie, MD sent us the following feedback on 10/14/2020 6:42:12 PM

Were shipped to my daughter as part of her birthday gift. She LOVED them!! Thank you for a superior product!!

Roberta from Chico, CA sent us the following feedback on 10/14/2020 5:30:54 PM

You do an amazing job. E-mails are answered promptly. Any issues resolved to the customer's satisfaction. An amazing product. Packaging is great.

Rebecca from Sharon, MA sent us the following feedback on 10/14/2020 4:40:39 PM

I ordered the small birthday bundle that you offer, with two cupcakes in jars and a few party favors for my friend's birthday. They were delivered on time (a true feat during COVID-19), and tasted amazing. The perfect gift!

Angela from Psl, FL sent us the following feedback on 10/14/2020 4:14:31 PM

My friend said it was very unique...im so glad you had a birthday box option...especially during these stressful times...I wasn't able to celebrate my birthday this year because it was the same day they shut everything down...(I will never forget) Glad I could send my friend a birthday in a box! Thank you so very much

Kimberly from Malden, MA sent us the following feedback on 10/14/2020 2:46:18 PM

You guys rock ! And ty for coming to work !

Mary Ann from Gaithersburg, MD sent us the following feedback on 10/14/2020 12:54:59 PM

Keep up the delicious treats! Signed, Chocoholic

Susan from South Dartmouth, MA sent us the following feedback on 10/14/2020 12:30:20 PM

Just great...thank you

Donna from Hull, MA sent us the following feedback on 10/14/2020 11:23:37 AM

My granddaughters were so excited when they arrived. They were jumping up and down.

Elly from Fryeburg , ME sent us the following feedback on 10/14/2020 10:09:04 AM

I ordered for our COVID wedding and found the process Wicked Awesome! Everyone at the wedding was impressed with the presentation and overall taste of the cupcakes. Thank you!

Joanna from Astoria, NY sent us the following feedback on 10/14/2020 9:07:35 AM

Thank you, I purchased a birthday cupcake box for my daughter‘s 20th birthday… It was the first birthday where we would be apart due to Covid precautions… She loved it! Her happiness equals my happiness… Thank you for making us happy!

Lynn from Oakland Park, FL sent us the following feedback on 10/14/2020 8:36:06 AM

Everything was perfect as usual. I have purchased several times and never been disappointed Thanks for quality

Christina from Seaford, NY sent us the following feedback on 10/14/2020 8:15:47 AM

You made the day of a teenage girl who recently suffered a pretty big injury! Not an easy task, but a job well done! Thank you!

Felicia from Bowie, MD sent us the following feedback on 10/14/2020 8:14:11 AM

Continue to keep it fresh and I will continue to buy and share with family, friends, neighbors and colleagues. Is there a chocolate reverse without sprinkles? I did absolutely love the Halloween chocolate reverse. That was adorable. The pumpkin cupcake delicious and I don’t love pumpkin but I love this pumpkin cupcake. I shared with my neighbors this time. I don’t know if those cupcakes lasted 3 secs after I gave them. Thanks for excellent customer service. Have a great day!

Linda from Cherry Hill , NJ sent us the following feedback on 10/14/2020 7:32:03 AM

These were the best idea fir my daughters birthday!!! These were a great idea and the perfect gift! Loved it !!!

Jennifer from Sewell, NJ sent us the following feedback on 10/14/2020 7:25:19 AM

I sent them to my daughter in college and she loved them!

Stacy from Ellington, CT sent us the following feedback on 10/14/2020 7:10:40 AM

Another great experience. We LOVE your cupcakes! The Chocolate Pumpkin was amazing!!!!

Paul from Lansdale, PA sent us the following feedback on 10/14/2020 6:50:12 AM

What a delicious treat! The kids loved it

Susan from Charlotte , NC sent us the following feedback on 10/14/2020 6:16:36 AM

I have an active duty military son and no matter where he is you find him. He loves to get the cupcakes in a jar. I can count on the product arriving on time and perfect.

Thora from Charlotte , NC sent us the following feedback on 10/14/2020 5:53:01 AM

Delivery as promised; Delicious birthday gift & easy ordering for out of state travel.

Joanna from Astoria, NY sent us the following feedback on 10/14/2020 5:46:31 AM

Thank you, I purchased a birthday cupcake box for my daughter‘s 20th birthday… It was the first birthday where we would be apart due to Covid precautions… She loved it! Her happiness equals my happiness… Thank you for making us happy!

Shari from Ann Arbor, MI sent us the following feedback on 10/9/2020 12:59:24 PM

She loved it! She was expecting flowers and I thought that since 2020 has been a trying time, cupcake we’re in order. They were a hit and delicious.

Karen from Minneapolis, MN sent us the following feedback on 10/7/2020 4:51:31 PM

Great experience. Perfect thing to send to a college kid.

Mary Ann from Chicago, IL sent us the following feedback on 10/7/2020 2:06:13 PM

The service was fantastic. My son was so happy to have for his 30th birthday and said The Mr Wonderful cupcake was absolutely incredible. He had moved to Texas and this allowed me his mom the opportunity to make sure he had Birthday Cake even if I am in Illinois. THANK YOU.

Cindy from Round Rock, TX sent us the following feedback on 10/7/2020 11:27:10 AM

I’ve ordered two Birthday Boxes and they were both a big hit!!??

Vicki from Massapequa Park, NY sent us the following feedback on 10/7/2020 11:23:14 AM

This was ordered as a gift and the gift was such a welcome surprise. The person was delighted with the products and the shipping was right on target. This was the second time I used your product for a gift and both times it was received with delight. Thank you.

Brigitte from Saint Louis, MO sent us the following feedback on 10/7/2020 11:15:14 AM

Keep on keeping on!

Janna from Winder, GA sent us the following feedback on 10/7/2020 11:07:55 AM

Love your cakes

Barbara from North Syracuse, NY sent us the following feedback on 10/7/2020 11:06:31 AM

EXCELLENT AND FRIENDLY SERVICE...KEEP UP THE GREAT WORK !!! :)

Lucy from Wappingers Falls, NY sent us the following feedback on 10/7/2020 10:01:04 AM

Due to Covid 19 my daughters first baby shower had to be virtual on short notice. I wanted something that would tie all the attendees together other than zoom. I went on line and searched for cupcakes that a company could send anywhere in the States. Wicked Good Cupcakes popped up. I checked the web site. Yummm. On September 28,2020 I put in an order for a 30 cupcakes to be shipped to 14 different addresses for delivery on October 1,2020. We all virtually ate cupcakes October 4, 2020. It was perfect. Thank you

Kristi from Trumbull, CT sent us the following feedback on 10/7/2020 9:25:35 AM

We sent them out as a bridal shower gift and they were a HUGE hit!! Everyone loved them!! They arrived as expected 1-2 days before the event and we got a flood of calls/texts thanking us. It was also a good reminder for everyone and they all said they were delicious. The ordering process was easy and Sandi was so great up until the last minute answering all my questions and making updates. Thanks for making my event a success!

Paul from Depew, NY sent us the following feedback on 10/7/2020 9:21:39 AM

Just Thank You,and keep up the great work

Taci from Huntsville, AR sent us the following feedback on 10/7/2020 9:19:59 AM

I appreciate that your shipping outlines are so transparent! It is terrific that you don’t over promise on when orders may arrive and instead are forthcoming with the days of the week that products can be scheduled for delivery.

Ann-Marie from Blandon, PA sent us the following feedback on 10/7/2020 8:15:07 AM

You guys rock!! Keep up the great work!

Faye from East China, MI sent us the following feedback on 10/7/2020 8:14:45 AM

Wicked Good is my go to when I need to send an amazing tasty gift.

Kristina from Staten Island, NY sent us the following feedback on 10/7/2020 7:49:22 AM

Amazing as usual! thank you!

Lisa from Oceanport, NJ sent us the following feedback on 10/7/2020 5:58:35 AM

This was great - sent to my son at college for his birthday. He and his friends love them!

Allison from Westport, CT sent us the following feedback on 10/7/2020 5:46:10 AM

Sent to my Dad as a surprise. He is loving them so far—freezing half of the order to enjoy later. Thank you!

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