Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 36,888 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 36,888
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.72% answered Good, Very Good or Amazing)
And here are some of the comments they left
Kelly from Concord, NC sent us the following feedback on 4/20/2018 5:57:46 PM
First time ordering but won't be my last. My order arrived today as scheduled. I soooooooo love your Lemon Cupcakes!!!!! The quality and taste was just incredible. I especially loved the special touch that you all placed throughout this experience. Everything from the personal note to the included spoons :-). Don't change anything - you are truly a differentiator in the world of cupcakes.
Claire from Silver Spring, MD sent us the following feedback on 4/19/2018 10:44:07 PM
Excellent customer service!
Helen from Manchester, CT sent us the following feedback on 4/19/2018 10:41:05 PM
Everything was wonderful I sent the cupcakes as a gift, can't wait to try them myself.
Mary Beth from Sinai, SD sent us the following feedback on 4/19/2018 12:43:10 PM
Sent these to a friend for a birthday present. At our age, where we certainly don't want or need more "stuff," she found these delightful and raved about each flavor. I have already recommended these to friends and family, and I will definitely be ordering them again.
Raymond from Ramsey, NJ sent us the following feedback on 4/18/2018 11:02:42 PM
I think your doing great and the process was easy I don’t like to order anything on line I prefer to speak to the company
Sara from Baker City, OR sent us the following feedback on 4/18/2018 10:39:02 PM
I ordered one chocolate and peanut butter gf cupcake for myself and the regular cookie cupcake for my husband. We both loved what we got and I look forward to trying a different flavor next time.
Jennifer from Elkhorn City, KY sent us the following feedback on 4/18/2018 9:26:21 PM
I absolute love your cupcakes in a jar! They are so moist and delicious. I would highly recommend you to anyone. I'm one happy customer and will return again soon!
Brittney from Los Angeles, CA sent us the following feedback on 4/18/2018 7:09:43 PM
You were wonderful! Thanks for the awesome customer support!
Rachael from Oregon City, OR sent us the following feedback on 4/18/2018 10:23:16 AM
I recommend and give as gifts. Everybody loves them!
Susan from Cleveland, OH sent us the following feedback on 4/18/2018 9:55:01 AM
Be assured, I will be a repeat customer. I sent these to my out of state college student for an Easter surprise. He loved the cupcakes! Thank you!
Jeff from Tallahassee, FL sent us the following feedback on 4/18/2018 9:53:01 AM
Very cool idea and wicked good stuff!
Hannah from Newburgh, IN sent us the following feedback on 4/18/2018 8:48:06 AM
I have already recommended to multiple people! Such a cute idea and not to mention delicious!!!
Susan from Angwin, CA sent us the following feedback on 4/18/2018 8:45:41 AM
Love the product. Great gift to give and receive!
Jennifer from Beaver, PA sent us the following feedback on 4/18/2018 8:28:08 AM
Great product! Keep up the (wicked) good work!
Kathleen from Milford, CT sent us the following feedback on 4/18/2018 8:23:19 AM
keep up the great work! The recipient reported that the jars were "heavenly"
Debbie from Murphysboro, IL sent us the following feedback on 4/18/2018 8:21:28 AM
Don't change a thing!!!
Pamela from Marlborough, NH sent us the following feedback on 4/18/2018 8:05:16 AM
I just want to say I ordered these for my daughter who is in college and was unable to come home for Easter she absolutely loved them. I will definitely be ordering from you again. It’s a great treat.
Douglas T from Brunswick, GA sent us the following feedback on 4/18/2018 8:03:59 AM
Keep up the good work.
Ann from Dedham, MA sent us the following feedback on 4/18/2018 7:42:11 AM
I have sent these several times and my family loved them. I wish someone would send me some so I could try them!
Pamela from Auburn , MA sent us the following feedback on 4/18/2018 7:07:29 AM
I heard your stories at the Women’s Empowering Women’s leadership event at Nichols College this past March. They were very inspiring. Thank you! Amazing how a simple idea can take off. Best of luck with your business. I ordered multiple flavors just as a taste test. They were all delicious!
Kristin from Rochester, MI sent us the following feedback on 4/18/2018 6:44:29 AM
Knowing u were backed by shark tank encouraged me to be confident in ordering your product. Way exceeded my expectations, was perfect for my son’s 18th birthday while we were on vacation and cupcakes were so moist and delicious! Great job! Thank you!!
Anne from Milton, VT sent us the following feedback on 4/18/2018 6:15:11 AM
The cupcakes in a jar make wonderful gifts. I think I will be giving these for a while.
Carrieann from Lenox, MA sent us the following feedback on 4/16/2018 10:50:17 AM
Return customer just first time I ordered online , usually we treat ourselves whenever we are in Boston but my boyfriend loves product I surprised him for our anniversary , great gift idea for future as well! We love the product.
Joyce from Steubenville, OH sent us the following feedback on 4/11/2018 11:27:32 PM
i have 4 sons and all but one lives a few hours away just wanted to let them know i loved and missed them at easter. i sent the 2 pack to each son and their wife or girlfriend and each of them enjoyed your products. thanks so much.
M. Rosanna from Spring Valley, NY sent us the following feedback on 4/11/2018 9:54:34 PM
My response to whether or not the product was what I expected was YES only because I’m a repeat customer and know how fantastic your product is every time. You guys blow me away every time. THANK YOU!
Paul from Orleans, MA sent us the following feedback on 4/11/2018 6:46:35 PM
It was a birthday gift. The recipient found the package exciting. We were thrilled that it shipped and arrived on time.
Dawn from West Coxsackie, NY sent us the following feedback on 4/11/2018 2:48:36 PM
You all are absolutely amazing! I'm so happy I've been able to send this Birthday treat to my daughter (who is away at college) for the past two years! Her birthday always falls during a time when she's not at home and this is quickly becoming a tradition she looks forward to.
Thank you for such a great product which is so easy to order and always arrives on time and packaged so nicely!
Ana from Houston, TX sent us the following feedback on 4/11/2018 2:04:28 PM
Sent to a dear friend for her birthday, she lives in a different state than me. She absolutely loved everything!! The packaging, the jars, the taste, all of the above. Thanks so much for allowing me to treat her even though I couldn't do so in person.
Lisa from Marlborough, MA sent us the following feedback on 4/11/2018 1:58:36 PM
Your Customer Service ROCKS!
Dana from Lake Worth, FL sent us the following feedback on 4/11/2018 11:09:07 AM
Sent this 6 pack as a 95 birthday gift to a dear friend and neighbor. Had sent previously as a Christmas gift a couple of years ago. His daughter, who resides in Singapore, sent him a 6 pack for his birthday also! Great minds thinking alike!! The recipient of 12 jars was doubly thrilled and believe it or not, there wasn't much duplication in flavors. Double thanks!!
Deena from Vestal, NY sent us the following feedback on 4/11/2018 10:56:02 AM
Sent them to my grand kids and they absolutly loved them
Susan from Kendallville, IN sent us the following feedback on 4/11/2018 10:37:51 AM
The cupcakes in a jar were for my daughter's birthday. She absolutely loved them and wished I ordered more than I did.
Carole Ann from Manville, NJ sent us the following feedback on 4/11/2018 9:24:52 AM
I am very pleased with your product and especially your promise to deliver on a particular day. I send the cupcakes to my grandsons for presents (especially birthdays) and am so pleased that they arrive on time. my next grandson's birthday is may 1st. he is away at college and I will be sending him the birthday cupcakes.
Joanne from Volo, IL sent us the following feedback on 4/11/2018 9:15:25 AM
Sent to granddaughter at college for her 20th birthday, she said best thing she ever ate. I was a rock star. Thanks.
Joyce from Palatine, IL sent us the following feedback on 4/11/2018 9:00:39 AM
No advice needed!!! Both the cupcakes and your staff are AMAZING!!! I normally order the gluten free cupcakes for some friends and family that have celiac, and I am so grateful that I can send them something so delicious, and so cleverly packaged!!!
I recently sent the baby gift package, and due to the extreme inclement weather in the East, that is the only time that a package from Wicked Good Cupcakes did not arrive on time.
This delay was DEFINITELY beyond your control!
Thank you for all the happy faces that have received your cupcakes!!!!
Marie from Old Orchard Beach, ME sent us the following feedback on 4/11/2018 8:56:49 AM
My gift recipient said they were "wicked good". I was glad to hear that being my first purchase.
Would definitely purchase again.
Cherisse from Lumberton, NJ sent us the following feedback on 4/11/2018 7:03:02 AM
This is an awesome idea and I will be gifting it again.
Hope from Madison, CT sent us the following feedback on 4/11/2018 7:00:44 AM
Ever since I saw you on Shark Tank, I thought this would be a perfect birthday surprise to send my son at college. Now that he’s graduated and living elsewhere, I still send them to him on his birthday. I’ve never actually seen or tasted your cupcakes, but they always get rave reviews!
Jane from Solon , OH sent us the following feedback on 4/11/2018 6:57:29 AM
Keep up the GREAT work! I called to ask a couple of questions before I went online to place my order, the person I talked was confident and calm in her explanations.
I ordered 24 cupcake/pie/gluten-free items and the couple that received them and their Family and Friends there to celebrate their 50th wedding anniversary LOVED them, especially their Grands!
Sarah from Oxford, MA sent us the following feedback on 4/11/2018 5:13:38 AM
Loved them !!! Ordered 2 for myself ... then re-ordered. They are kind of pricey but i love them