Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 48,562 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 48,562
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.83% answered Good, Very Good or Amazing)
And here are some of the comments they left
Denise from Mcmurray, PA sent us the following feedback on 1/22/2020 7:55:19 PM
Was a gift for my niece and she absolutely loved it and shared it with her little sister. Said they were delicious. Thank you!!
Marcia from Jupiter , FL sent us the following feedback on 1/22/2020 9:36:29 AM
I use you guys what I consider a lot! I never have a problem and my friends and family LOVE the cupcakes every time! Thank you!
Tara from Brewer, ME sent us the following feedback on 1/15/2020 5:09:04 PM
Absolutely deserving of the name- every single bite was wicked good!! My only problem will be choosing which ones to try next!
Kathleen from New Rochelle, NY sent us the following feedback on 1/15/2020 10:05:28 AM
Love your cupcakes!
Laureen from Attleboro, MA sent us the following feedback on 1/15/2020 6:21:02 AM
Love..love..love it...
Bought 4 for my son's birthday (he's 25)
...but I ate 3 (bad mother)
Gonna have to order more..!!!
Patricia from Yarmouth, ME sent us the following feedback on 1/9/2020 1:04:25 PM
Great product
Kevin from Ewa Beach, HI sent us the following feedback on 1/9/2020 2:23:30 AM
Keep Up The Wicked Good CupCakes
Amanda from Yarmouth, ME sent us the following feedback on 1/8/2020 11:32:36 AM
LOVE the birthday boxes! So fun, and well priced. Thank you!
Diane from Winter Park , FL sent us the following feedback on 1/8/2020 7:54:04 AM
Thank you for finding the correct address when I inverted the last two digits in an order and redelivering it just one day later!
Gloria from Hudson Falls, NY sent us the following feedback on 1/8/2020 7:01:26 AM
My orders were gifts. The recipients were very pleased and said the taste was excellent.
Marie from Shirley, MA sent us the following feedback on 1/8/2020 5:30:52 AM
Just keep doing what you are doing. It is a wonderful way to send a gift to someone or to yourself. Love it and you ladies!
Ariel from New York, NY sent us the following feedback on 1/4/2020 12:37:26 PM
Ordered as a gift. Was told the cupcakes were delicious.
Patricia from Romeoville , IL sent us the following feedback on 1/3/2020 10:52:37 AM
Fantastic all the way around!!!
Julie from Maryland Heights, MO sent us the following feedback on 1/3/2020 12:43:55 AM
Everything was delicious. We tried, I think, all of the Holiday specialties and that was fun for us. and I have cleaned the jars and plan on using them for something adorable in the future. Thanks so much.
Rebecca from Avon, CT sent us the following feedback on 1/2/2020 12:03:26 PM
It was fun to put the wicked good cupcakes in stockings for Christmas. Everyone was surprised, especially those who are gluten fee. Thank you for making the holiday wicked fun!
Giada from Stone Mountain, GA sent us the following feedback on 1/1/2020 5:25:07 PM
Best cupcake I’ve ever had!
Louann from Chester , NH sent us the following feedback on 1/1/2020 5:00:03 PM
Keep up the good work
Charles from Quincy, MA sent us the following feedback on 1/1/2020 2:22:56 PM
Thanks for your help. Keep up the great work!!
Lynn from Deland, FL sent us the following feedback on 1/1/2020 12:56:06 PM
Absolutely the most delicious treat ever! I gave as gifts and bought for my family. Every flavor amazing and love the packaging! You ladies will be my new go to for gifts and special occasions...and even not so special occasions! Love it!
Taylor from Bellingham, MA sent us the following feedback on 1/1/2020 11:55:39 AM
The cupcakes were even better than I expected. I ordered ahead and set a later shipping date and they came right on time! I will definitely be ordering again from Wicked Good.
My only comment about the jars/packaging is that I wish the label didn’t cover most of the jar. I want to see the layers of the cupcake!
Stacey from Newport, PA sent us the following feedback on 1/1/2020 10:44:39 AM
Keep up the great work!
Debbie from Cumberland, RI sent us the following feedback on 1/1/2020 9:53:14 AM
I have ordered these twice for friends and they have loved them! I have yet to have them myself but look to have them soon!
Amanda from Bandon, OR sent us the following feedback on 1/1/2020 9:52:39 AM
The cupcakes were amazing I ordered 2 for my birthday. I definitely will order them again!
Julie from Galion, OH sent us the following feedback on 1/1/2020 9:24:00 AM
This was sent as a gift. The recipient said they were delicious and the photo she sent me of them, they looked amazing. I loved that I got updates on the shipping and knew they had received my gift.
James from Cary, NC sent us the following feedback on 1/1/2020 9:14:20 AM
The order was sent as a gift and the recipient loved it! Thank you so much! :)
Bobbi from Champlin, MN sent us the following feedback on 1/1/2020 8:33:30 AM
It was delicious! Satisfied my pregnancy cravings!
Mitzy from Lewes , DE sent us the following feedback on 1/1/2020 8:30:31 AM
Keep up the great work!
Karen from Millstone, NJ sent us the following feedback on 1/1/2020 7:57:56 AM
Keep up the fabulous baking!!
Thomas from Lockport, NY sent us the following feedback on 1/1/2020 7:55:37 AM
We visited your Boston location while on vacation in 2018 and my kids are hooked on your products. Now we order every Christmas for them, and also birthdays. They love them and they bring back great memories for them of our trip. Can't wait to order again!!!
Christine from Nyack, NY sent us the following feedback on 1/1/2020 5:41:34 AM
The customer service was excellent. Very responsive to email I had sent while ordering. Appreciated the free shipping and coupon code. Happy New Year!
Linda from Toms River, NJ sent us the following feedback on 1/1/2020 5:38:36 AM
I sent this gift to my Grandson as a Birthday gift. I ordered this gift online after phoning to speak with a representative. I tracked the gift; it got delivered right on time and my Grandson was pleased and said they were very good. Representative was nice and helpful and process went smoothly and apparently product is good My Grand daughters have to eat gluten free foods and the next birthday coming up is in March and I will try you all again! Thank you.
Michelle from Crystal Lake, IL sent us the following feedback on 12/26/2019 10:52:47 PM
Love, love, love your cupcakes! I've tried six flavors and they are delicious!! Thank you!
Meredith from Richardson, TX sent us the following feedback on 12/26/2019 3:32:49 PM
I sent this to my sister who was extremely pleased with the taste of both the cherry and apple pies. Previously, I sent a college grandson some cupcakes which were also a big hit.
Diane from Clute, TX sent us the following feedback on 12/26/2019 2:29:18 PM
Always great product and service
Dena from Sunnyvale, CA sent us the following feedback on 12/26/2019 11:45:46 AM
Keep up the good work
I ordered the cakes the 1st time for a large group and this time I ordered the pie. Both were hits!
Constance from Plaistow, NH sent us the following feedback on 12/26/2019 9:37:06 AM
Heard from the company that received the gift and was told that the entire staff was just blown away by the cupcakes. Thank you for making my gift to them a hit.
Todd from Southington, CT sent us the following feedback on 12/26/2019 9:05:16 AM
Delicious cupcakes and prompt delivery!
Leonard from Staten Island, NY sent us the following feedback on 12/26/2019 8:54:44 AM
Your customer service staff is fantastic. Keep up the good work!
Diana from Wexford, PA sent us the following feedback on 12/26/2019 8:11:58 AM
Love the concept and opportunity to send loved ones something special on their special days when we’re not able to be together!!
Marianne from El Paso, TX sent us the following feedback on 12/26/2019 7:53:23 AM
Bought this as a gift. She LOVED them. Couldn’t rave about them enough! I have already recommended them to gluten-free friends.