As Seen on ABC's Shark Tank

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 44,054 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 44,054

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.25 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (96.82% answered Good, Very Good or Amazing)

And here are some of the comments they left

Susan from Chicopee, MA sent us the following feedback on 3/23/2019 5:09:00 PM

Sent the birthday package to my daughter. She loved it!!

Dana from Butte, MT sent us the following feedback on 3/20/2019 10:19:59 PM

Keep doing what you are doing! Thank you for such great products!

Mark from Rathdrum, ID sent us the following feedback on 3/20/2019 7:34:01 PM

Good cupcakes. Price was good too. I want to try the pie!!!

Janet from Durham, NC sent us the following feedback on 3/20/2019 5:28:09 PM

Have given this as a gift several times and always get wonderful feedback from recipient. Finally got to taste the cupcakes when I visited my daughter, who raved about them when she received them. She put some in the freezer so I could taste for myself. You ladies are doing a great job!

Eg-3366-784799 from , sent us the following feedback on 3/20/2019 2:32:04 PM

Incredible!

Monica from Taylor , TX sent us the following feedback on 3/20/2019 1:49:37 PM

I purchased the cupcakes for my twin brother and my birthday. We had them after a small family dinner. They were a hit! Enjoyed by everyone! Thanks so much!

Amy from Omaha, NE sent us the following feedback on 3/20/2019 1:35:43 PM

I bought the cupcakes for a get together with some friends. They arrived on time and we opened the box. They didn't all make it to the get together as my neice had to try them...she just couldn’t wait Everyone enjoyed them!!

Mary from Willow Spring, NC sent us the following feedback on 3/20/2019 11:47:15 AM

very nice staff and very accommodating with changes in delivery dates

Traci from Little Compton, RI sent us the following feedback on 3/20/2019 10:59:13 AM

Keep doing what you are doing, your amazing!

Joyce S from Mount Vernon, IL sent us the following feedback on 3/20/2019 10:40:19 AM

The order was for the Birthday cupcakes. She loved them and the total appearance of the package was amazing. Thanks for making her day special.

Dawn from Morehead City, NC sent us the following feedback on 3/20/2019 9:44:26 AM

This was a wonderful answer to my need of sending my niece something special for her BD! The REASON I took a chance however, was because of “ Shark Tank” endorsement!!!!! The website is professional & very “ friendly” to users. I had all confidence that this product was excellent & would not disappoint. ( my niece had gifted another friend after receiving her cupcakes & I am planning to send more. I am very impressed with ALL

Deborah from Harrisburg, PA sent us the following feedback on 3/20/2019 8:59:07 AM

Love your product, love your packaging - you gals ROCK!

Kassandra from Niagara Falls, NY sent us the following feedback on 3/20/2019 8:47:19 AM

Keep up the good work!

Cindi from Colorado Springs, CO sent us the following feedback on 3/13/2019 2:40:20 PM

My daughter is gluten free and they are her favorite! I send them for her birthday every year!

Maureen from Austintown, OH sent us the following feedback on 3/13/2019 12:05:02 PM

Keep doing what you are doing! Great product with great service.

Kim from Phoenix, AZ sent us the following feedback on 3/13/2019 11:31:19 AM

I will definitely order from you again. Excellent customer service!

Carole from Colorado Springs , CO sent us the following feedback on 3/13/2019 10:10:43 AM

Sent for my nieces birthday and she absolutely loved them! Thank you so much! I will definitely order again for birthdays and maybe just for me!

Rudolfo from Kenedy , TX sent us the following feedback on 3/13/2019 10:10:23 AM

Love the product!

Marilyn from Columbia, SC sent us the following feedback on 3/13/2019 9:50:23 AM

Great and affordable idea to celebrate a friend of family member.

Barbara from Tiffin, OH sent us the following feedback on 3/13/2019 9:40:04 AM

I sent the first order to my grandson at college for his birthday. He loved them! Then, when I needed a get well gift for my cousin, I asked my grandson if I should send some to her. His answer was a definite yes! She, in turn, loved them and said she would send them as a gift herself. Now I need someone to send some to me!!

Karen from Ludlow, MA sent us the following feedback on 3/13/2019 9:37:06 AM

I had a delivery issue as this order was sent out as a Birthday gift for my Son. Your customer service team was incredible and provided an immediate and gracious resolution. Your service resolution was far above what I expected and truly appreciated!

Kelly from Linden, PA sent us the following feedback on 3/13/2019 8:57:22 AM

best gift I have received and now, given as an adult! Fun,delicious, and unique

Rosemary from Glastonbury, CT sent us the following feedback on 3/13/2019 7:30:45 AM

My Grandson is in the Navy and it was his 21ST birthday. He is very homesick so I wanted to make sure he had something special for his birthday. He loved the cupcakes and was so surprised so receive them! Thank you for helping me celebrate his birthday long distance!

Colleen from Boiling Springs, PA sent us the following feedback on 3/13/2019 6:43:11 AM

Keep up the good work.

Catherine from Surf City, NC sent us the following feedback on 3/13/2019 6:03:24 AM

You are doing a fabulous job!!!! Thank you so much

Elizabeth from Hopkinsville , KY sent us the following feedback on 3/10/2019 10:10:35 PM

Ordered for my son, his girlfriend, and my husband for Valentine's Day. Rave reviews from all. Will definitely be ordering again!

Wendy from Enfield, MA sent us the following feedback on 3/8/2019 4:26:53 PM

Sent gift to my mother. She RAVED about them!! She loved trying the different flavors! Thank you!

Kristyn from Hamburg , NJ sent us the following feedback on 3/6/2019 10:54:57 PM

The items I got were just soooo adorable!! I'll definitely order again!!

Kimberly from Tipp City, OH sent us the following feedback on 3/6/2019 10:23:08 PM

Thought I’d give these a try before sending them out as gifts to my children in college. The taste blew me away—SO yummy!

Karen from Anthem, AZ sent us the following feedback on 3/6/2019 9:17:25 PM

Keep up the good work!

Cailin from Cambridge, MA sent us the following feedback on 3/6/2019 8:08:37 PM

Great product! Thank you!

Sherry from Brooklyn, NY sent us the following feedback on 3/6/2019 10:57:11 AM

This has become my go-to gift. Everyone loves them.

Judith from Melville , NY sent us the following feedback on 3/6/2019 8:18:20 AM

Excellent birthday gift. Truly a birthday in a box. I was thrilled to be able to pick each flavor. My daughter, son-in-law, six year old and three year old grandsons each found their favorite in the four I sent. Of course, the boys loved the blowers and hats to celebrate mom. Can’t wait to order again!

Jackie from Stoneboro, PA sent us the following feedback on 3/6/2019 7:52:40 AM

Ordered for my husband for Valentines day while he was on vacation. He was very surprised and loved them they arrived right when they said they would and I ordered late. THANK YOU

Bradley from West Warwick, RI sent us the following feedback on 3/6/2019 7:37:31 AM

You can't perfect perfection... Such an amazing concept! My wife bakes religiously, with made from scratch home made handed down from generations recipes, and even she was speechless... And believe me that doesn't happen LOL! Keep doing what you're doing ladies!!

Kaley from Plainfield , NH sent us the following feedback on 3/6/2019 7:13:55 AM

Keep up the wicked awesome work!

Melanie from Rotterdam Junction, NY sent us the following feedback on 3/6/2019 7:10:35 AM

These are my favorite cupcakes! Keep doing what you're doing.

Natalie from New Fairfield, CT sent us the following feedback on 3/6/2019 6:36:21 AM

These are just amazing cupcakes. The icing is like nothing I’ve ever had or made. So happy we now have you for all our sweet needs..

Eg-3228-5948221 from , sent us the following feedback on 3/6/2019 6:22:01 AM

Keep up the great work. Love your products

Clara from Methuen, MA sent us the following feedback on 3/6/2019 5:32:15 AM

LOVE the concept and overall packaging for these. Shipping is reasonable and delivery dates very accurate.