Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 42,280 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 42,280
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.79% answered Good, Very Good or Amazing)
And here are some of the comments they left
Lawanna from South Boston, VA sent us the following feedback on 2/15/2019 9:56:26 AM
Awesome cupcakes!!! I ordered a Valentine's Day 4-pack for my hubby. He loved them and even better, I get to have some too :) All of the ladies in his office thought it was an awesome gift and immediately jumped online to view your website :) I can't wait for another reason to order these awesome cupcakes! Keep up the great work!
Sharon from King Of Prussia, PA sent us the following feedback on 2/14/2019 2:55:47 PM
Sent a dozen cupcakes to daughter to share for 21st birthday. All her friends thought it was such a great idea.
Terry from Cape Coral, FL sent us the following feedback on 2/14/2019 6:37:10 AM
I ordered cupcakes in a jar for all of my grandsons for Valentine's Day. My one grandson is at college in Indiana at Purdue - he loved the cupcakes and almost did not share with his roommates. I ordered gluten free cupcakes for my grandson in Indiana (who lives at home with him parents) and he did not share with his mom or dad. I ordered additional cupcakes for my two grandsons in NC. They shared with their parents (as the package arrived after the boys went to bed). I would definitely order again. All of my family who tried the cupcakes thought they were outstanding.
Thanks for the idea of jar cupcakes - they were a hit!
Adrienr from Dobbs Ferry, NY sent us the following feedback on 2/13/2019 9:14:43 PM
Awesome, delicious and wicked good!
Melissa from Waterford , NY sent us the following feedback on 2/13/2019 8:56:54 PM
Sent to my daughter at college. Her texts to me were:
“OH MY GOD THIS IS THE CUTEST THING EVER”
“This is one of the best things I’ve ever tasted in my entire life”
Adrienne from Lansdale, PA sent us the following feedback on 2/13/2019 8:01:04 PM
My daughter loves her birthday cupcakes!!! Thank you for a wonderful product.
Samantha from Springfield , PA sent us the following feedback on 2/13/2019 6:21:33 PM
They were absolutely delicious! Thank you so much!
Eg-2602-7063872 from , sent us the following feedback on 2/13/2019 12:53:11 PM
Keep up the good work! Yummy treats!
Teresa from Egg Harbor Township, NJ sent us the following feedback on 2/13/2019 11:35:22 AM
I send my daughter cupcakes each year for her birthday. She says by far her favorite.
Lisa from Mahopac , NY sent us the following feedback on 2/13/2019 9:36:25 AM
Incredible!! I’ll be ordering again for sure!! Thank you!!!
Lura from Bloomington, IL sent us the following feedback on 2/13/2019 9:34:41 AM
Not only were the cupcakes delicious, but the presentation is so unique!!! Love the jars and spoons!
Eg-1716-9123072 from , sent us the following feedback on 2/13/2019 9:25:10 AM
I loved the ease of sending holiday gifts. I didn't have to know the recipient's home address, only email address. The recipient could then indicate where they would like the gift shipped to.
Sara from Carmel, NY sent us the following feedback on 2/13/2019 9:18:55 AM
I have sent as gifts 3 times - each time the recipient loved it!
Gail from Saugus, MA sent us the following feedback on 2/13/2019 9:11:55 AM
Keep it up. They are delicious.
Cynthia from Malden, MA sent us the following feedback on 2/13/2019 8:53:51 AM
Great gift! Recipient was so excited when he received the package.
Dawn from Warwick, RI sent us the following feedback on 2/13/2019 8:40:45 AM
Loved the product, awesome idea.
Karla from Charlottesville, VA sent us the following feedback on 2/13/2019 8:40:07 AM
keep up the good work!
Tammy from Durham, CT sent us the following feedback on 2/13/2019 7:50:38 AM
Sent to my first year college daughter. This was the first birthday where we could not be together so I wanted her to have cake and let her know how much we missed her in a fancy way. Thank you for making a product that makes the recipient feel special
Lisa from Southwick, MA sent us the following feedback on 2/13/2019 7:25:21 AM
Keep on doing what you do...amazing!!
Marjorie from Carlisle, PA sent us the following feedback on 2/13/2019 7:10:43 AM
I sent this as a birthday gift to my son who turned 23. He just loved the birthday in the box and sent me pictures with his birthday hat on! I loved it because I know it made him feel special since I could not be there!
Louise from Harrisburg, PA sent us the following feedback on 2/13/2019 7:07:42 AM
Just keep baking what you are baking. A chocolate. cupcake with caramel icing would be quite tasty.
Happy cupcakes in a jar hugs
Patricia from Port Jervis, NY sent us the following feedback on 2/13/2019 6:18:22 AM
It was more Beautiful than expected. My Bestie was Happy. Thank you
Eg-2700-5366807 from , sent us the following feedback on 2/13/2019 6:04:10 AM
Packaging was very cute with the candles, hats etc. I received as gift and will send this to my clients as gift
Susan from Bradenton , FL sent us the following feedback on 2/13/2019 5:51:40 AM
Customer services great and very responsive.
Christine from Manchester , NH sent us the following feedback on 2/13/2019 5:29:38 AM
I was nervous trying to find quality gluten free cupcakes for my friend's birthday. She was extremely pleased and said that she would order some for herself in the future. Thank you.
Steven from Hobe, FL sent us the following feedback on 2/9/2019 1:34:47 PM
I ordered the Cupcakes in a jar for my wife’s birthday and our whole family was blown away by the intense flavor and amazing quality. Today I was trying to think of another excuse to order a 12 pack and lucky for us Valentines is right around the corner so I placed our 2nd order today and my mouth is already watering thinking about the arrival. Keep up the Wicked Good Work Guys !!!!.
Melissa from Medford, NY sent us the following feedback on 2/7/2019 5:20:57 PM
Thank you for another quality product, my nephew enjoys getting them delivered for his birthday
Jeannette from Corona, CA sent us the following feedback on 2/7/2019 2:13:15 PM
Really, really wicked good. Keep up the great work.
Laura from Newport, NH sent us the following feedback on 2/7/2019 5:42:02 AM
Thanks so much for making my son’s birthday at college a bit better.
Donna from Harleysville, PA sent us the following feedback on 2/6/2019 6:22:25 PM
I sent two birthday boxes out and both parties absolutely loved them. They raved about how delicious they were and adorable the birthday box was.
Great job!! Will order again!!
Sarah from Wilmington, NC sent us the following feedback on 2/6/2019 2:13:07 PM
Great tasting gluten free cupcake jars!! The first thing I wanted to eat after having jaw surgery and having my mouth wired shut for 6 weeks!!! Was SO yummy.. Thanks for this awesome product.
Louise from Harrisburg , PA sent us the following feedback on 2/6/2019 10:45:41 AM
Just keep baking what you are baking! They are magnificent!
Eg-2549-4791071 from , sent us the following feedback on 2/6/2019 9:00:49 AM
OTHER THAN THE FACT THAT I WOULD LOVE TO WORK FOR YOU AS A TASTE TESTER , THERE IS ABSOLUTELY NO ROOM, OR NEED FOR IMPROVEMENT .
Sandra from Rock Hill, SC sent us the following feedback on 2/6/2019 8:55:29 AM
Since this was a gift sent, I didn't try the cupcakes but the recipient enjoyed them VERY much :) Box was super cute with the all the birthday party goodies! The birthday girl enjoyed her Wicked Good cupcakes & box SO much! Thank you for the prompt delivery too. I will certainly keep you in mind next time I need to ship some goodies :)
Eg-2604-7038847 from , sent us the following feedback on 2/6/2019 8:10:56 AM
Chocolate Lab cupcakes were really good.
The Salted Caramel one was good, but I liked the chocolate one better.
Evelyn from Kinsman, OH sent us the following feedback on 2/6/2019 8:06:05 AM
This was one of the best gifts i’ve Ever sent my Daughter. She was so happy with the cupcakes, party items, packaging. Could’t Have been any better. I have now recommended your business to multiple friends and will definately use your services again.
Julie from Reading, PA sent us the following feedback on 2/6/2019 7:56:19 AM
My daughter and her college Roomate loved the cupcakes! They said they were great! Perfect surprise to get through cold winter
Alison from Cypress, TX sent us the following feedback on 2/6/2019 7:44:49 AM
This completely exceeded my expectations and he loved them.
Kimberly from Radford, VA sent us the following feedback on 2/6/2019 7:18:28 AM
Love the originality of it! Very good product. Packed nicely. Adding the spoons is a very nice touch.
Eg-2827-5712123 from , sent us the following feedback on 2/6/2019 7:17:00 AM
You are wonderful