Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 45,270 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 45,270
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.80% answered Good, Very Good or Amazing)
And here are some of the comments they left
Scott from Lake Wales, FL sent us the following feedback on 5/22/2019 10:26:34 PM
My Mom loves you!!!
Yvette from Bronx, NY sent us the following feedback on 5/22/2019 7:47:33 PM
This was given to my son for his first birthday away from home and he enjoy this special surprise. Thank you for making his special day even more sweet and special. :-)
Janine from Milwaukee, WI sent us the following feedback on 5/22/2019 4:13:39 PM
My friends loved their GF cupcakes!! Everything was perfect. Will definitely order again.
Sue from Wilmington, NC sent us the following feedback on 5/22/2019 2:17:11 PM
You made my mother-in-laws Mother’s Day extra special! The love and deliciousness that is put into baking, packaging and delivering is truly amazing & very special!
Sue from Wilmington, NC sent us the following feedback on 5/22/2019 2:14:32 PM
Karen from Henderson, NV sent us the following feedback on 5/22/2019 2:09:48 PM
You are doing a great job! I use you for all our agents birthdays and celebrations.
Karen from Paso Robles, CA sent us the following feedback on 5/22/2019 11:52:27 AM
Amazing product and service. I have been looking for a way to send a birthday treat to my son for years. The cupcakes arrived as scheduled and in good condition.
Catherine from Reading, MA sent us the following feedback on 5/22/2019 10:19:47 AM
Keep doing what your doing...a nice treat and a something different gift idea!!!!
Nancy from Clinton Township, MI sent us the following feedback on 5/22/2019 9:58:09 AM
This was my third time ordering from you as gifts and completely satisfied with the service and the quality of the cakes.
Dawn from Upper Marlboro, MD sent us the following feedback on 5/22/2019 9:14:03 AM
Great idea and the perfect gift. They loved it and loved the taste.
Beverly from The Woodlands , TX sent us the following feedback on 5/22/2019 9:10:27 AM
I purchased these as a gift for my teaching staff and we were all thrilled with them!!
Kathleen from Memphis, TN sent us the following feedback on 5/22/2019 9:00:47 AM
Keep up the great work!
Kelly from Montgomery , MA sent us the following feedback on 5/22/2019 7:38:47 AM
My experience was positive. The cupcakes in a jar were a gift and well received. The delivery was on the requested day. I wanted something unique and that is what I got. Thanks.
Diane from Durham, NC sent us the following feedback on 5/22/2019 7:23:01 AM
Regrettably, I did not have a taste test, since both orders were for gifts. But, the recipients seemed to be quite impressed with the gift itself and the taste. One comment to me was, "I didn't know such a company existed!"
Kristin from New Bedford, MA sent us the following feedback on 5/22/2019 6:13:38 AM
I had 2 orders. Cupcakes and pies. Both excellent!
Judith from Chicago , IL sent us the following feedback on 5/22/2019 5:14:54 AM
Your product tastes great looks amazing and is easy to order
Lisa from Litchfield, NH sent us the following feedback on 5/17/2019 1:17:11 PM
I ordered the "Thinking of You" box for my daughter in college as she needed a little pick me up. The box was adorable and the cupcakes were delicious! This was just the unique little surprise treat I was looking for. Very happy with everything and will definitely order again! Thank you!
Betsy from Lannon, WI sent us the following feedback on 5/15/2019 4:07:55 PM
It was a really fun experience!!!!
Stan from Vancouver, WA sent us the following feedback on 5/15/2019 12:04:12 PM
JUST CONTINUE WHAT YOU ARE DOING & HAVE A "WICKED WONDERFUL DAY"
Mark from Elizabeth City, NC sent us the following feedback on 5/15/2019 11:29:52 AM
Professional,Courteous,Delivered as promised
Melody from Gulf Breeze, FL sent us the following feedback on 5/15/2019 9:27:40 AM
Keep up the great work! My daughter in law was so happy to have gluten free cupcakes!
Kaley from Plainfield , NH sent us the following feedback on 5/15/2019 5:22:11 AM
Wicked good job!
Regina from Laurel, MD sent us the following feedback on 5/9/2019 9:34:55 AM
Wicked Good Cupcakes was a name dropped on one of the professional blogs, so I did a little research to see what all the buzz was about. Well, it was the perfect gift for Staff Appreciation and once the employees realized it was something you could eat straight out of the jar, it was an instant hit.
Love the presentation, taste, texture and the keepsake of the mason jar was an added bonus. Looking forward to placing another order in the future. Rest assured your info has been passed along to my professional colleagues to take the Wicked plunge of a good cupcake.
Kudos to you and your team!
Kimberly from Cape Coral, FL sent us the following feedback on 5/8/2019 9:18:30 PM
Ordered as an Easter gift. My daughter was delighted! She wouldn’t share...
Priscilla from Terre Haute, IN sent us the following feedback on 5/8/2019 2:05:30 PM
I’ve sent Wicked Good cupcakes as gifts for family and friends over the years and never been disappointed! They’re amazing...thank you!
Carmen from Colorado Springs, CO sent us the following feedback on 5/8/2019 12:17:16 PM
Keep up the good work! Grand children love receiving these.
Bernice from Vineland, NJ sent us the following feedback on 5/8/2019 9:29:45 AM
Keep up the great work (two thumbs up)
Jen from Glen Ellyn, IL sent us the following feedback on 5/8/2019 8:50:16 AM
There are so many delicious flavors to choose from..... that is the only thing that makes ordering difficult!
Paula from Ottertail, MN sent us the following feedback on 5/8/2019 8:13:47 AM
You seem to be great people. love doing business with you!
Tracey from Dallas, NC sent us the following feedback on 5/8/2019 8:10:22 AM
Loved the product and concept!
Wendy from Oconomowoc, WI sent us the following feedback on 5/8/2019 7:50:53 AM
The birthday box idea is fantastic! Sent once to my son (he sent me a photo). Second time I shipped to myself for a friend’s destination birthday celebration. Actually saw first hand and tasted the red velvet cupcake.
I’ve shared your link with many friends!
Kimberly from Springfield , MO sent us the following feedback on 5/3/2019 1:00:23 AM
It was so easy to order. It came in the exact day I wanted. The birthday boy loved it. Can’t say enough about it.
Thanks for making his birthday wonderful from a mom 3 hours from him.
Jeannette from Sudbury, MA sent us the following feedback on 5/1/2019 6:56:19 PM
My purchases were given to my four granddaughters. They all said they were really good. I would order them again for these girls.
Anita from Hampton, VA sent us the following feedback on 5/1/2019 4:53:56 PM
I sent cupcakes to two different people. They RAVED about them. One of the gifts was the birthday package. She loved that it came with celebratory items as well as the cupcakes. Everything arrived on time and without problem. Thank you so much for sharing your passion!
Laura from Citrus Heights, CA sent us the following feedback on 5/1/2019 11:46:57 AM
My Daughter in law loved the cupcakes for her birthday! Told me they were very tasty! I can't wait to order some more for when i visit her in July! Thank you very much for making her day
Jennifer from York, ME sent us the following feedback on 5/1/2019 11:13:05 AM
Love your products and your pay-it-forward Fridays!
Paula from Ottertail, MN sent us the following feedback on 5/1/2019 9:43:12 AM
Love that you give to charitable foundations
You are definitely a worthwhile splurge!!!
Nancy from Pittsburgh , PA sent us the following feedback on 5/1/2019 8:05:08 AM
You really are “Wicked Good”!!!
Traci from Ayer, MA sent us the following feedback on 5/1/2019 7:35:31 AM
I think these are a really fun and delicious gift idea, which is what I've ordered them as!
Elizabeth from Davenport, IA sent us the following feedback on 5/1/2019 6:25:27 AM
Ordered cupcakes as an Easter gift for my daughter who lives halfway across the country. She loved them. Described them as scrumptious.
I'm glad that I gave the cupcakes a try. I'll certainly order again!