Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 37,854 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 37,854
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.50 out of 6
- How would you rate the overall taste of the product? 5.50 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(93.67% answered Good, Very Good or Amazing)
And here are some of the comments they left
John from Holland, PA sent us the following feedback on 9/24/2021 7:57:55 AM
FANTASTIC!!!!!!
Connie from Bryson City, NC sent us the following feedback on 9/23/2021 4:00:15 PM
Sent these cupcakes in jar to my 14 yr old Niece,she loved them,shared them with her family,they said they were absolutey delicious! Thanks for making her happy on her Birthday!
Judith from Burlington, MA sent us the following feedback on 9/23/2021 3:49:33 PM
I order these every year for birthdays for friends and they all LOVE them!!!
Keep up the GOOD work!!!!
Cathleen from Dover, NJ sent us the following feedback on 9/22/2021 6:29:35 PM
Everything was amazing! I wish you all the best with your company and product! Great Job!
Cathy from Dandridge , TN sent us the following feedback on 9/22/2021 11:53:14 AM
I received a gift. You are a great company. Items are as they appear on website. Thank you.
Kathy from Blackshear, GA sent us the following feedback on 9/22/2021 11:32:17 AM
I was impressed that it tasted fresh and didn't have any chemical flavors to preserve it.
Chris from Merced, CA sent us the following feedback on 9/22/2021 10:50:18 AM
Loved them and cool looking in jars. Keep it up
Nancy from Bradenton, FL sent us the following feedback on 9/22/2021 10:12:59 AM
I'm not particularly computer literate, and your website was the easiest I've ever used.
Kasha from Suffolk, VA sent us the following feedback on 9/22/2021 9:48:49 AM
My daughter said they were amazing. Thank you so much!!!
Bobbie from Sumter, SC sent us the following feedback on 9/22/2021 7:52:46 AM
Best product and customer service ever!.
Have recommended to all my friends
Vera Lynn from Blair , WI sent us the following feedback on 9/22/2021 7:43:44 AM
Keep up the great product!!
Linda from Richmond, VA sent us the following feedback on 9/22/2021 6:47:14 AM
Our Grandson is in college, and while only an hour away, we haven’t seen him in 2+ months. The cupcakes were for him. He’s a Man of Few Words, so his: “they’re great, thanks” were high praise.
Karen from Gloster, LA sent us the following feedback on 9/22/2021 6:27:41 AM
Can't wait to order again!!!!!
Christina from Nutley, NJ sent us the following feedback on 9/22/2021 6:26:17 AM
Ive ordered from you guys at least a dozen times! I love ordering from you guys! My orders are alway on time and taste amazing!
Mary from Indianapolis , IN sent us the following feedback on 9/22/2021 6:25:21 AM
My daughter thought they were so good. Moist and fresh just enough of everything
Jeanne from South Portland , ME sent us the following feedback on 9/22/2021 6:05:19 AM
Love your products!! Will keep ordering from you! Thank you!
Tammy from Glenville, NY sent us the following feedback on 9/22/2021 5:47:41 AM
I sent to my nephew for his birthday… you now have another fan!!
Sally from Marriottsville, MD sent us the following feedback on 9/17/2021 5:38:46 PM
This was a gift (just for nice - no particular reason) for my daughter at college. She just emailed me and said that the cupcakes (the cupcakes in jars) were really good and asked that I send her some for her birthday in a couple of weeks. I'll be placing that order shortly!
Vivian from Baltimore, MD sent us the following feedback on 9/15/2021 4:40:32 PM
Very pleased. I received as a birthday gift this year. Fell in love ordered a few for my home. Going to start sending them as gifts myself. Thank you!!
Ramona from Mcminnville, OR sent us the following feedback on 9/15/2021 11:10:12 AM
We had a wickedly good time with your cupcakes in a jar at our family picnic. Thank you so much.
Collin from Beaverton , OR sent us the following feedback on 9/15/2021 10:29:59 AM
My friend absolutely loved them and she was so happy
Linda from Sarasota, FL sent us the following feedback on 9/15/2021 9:58:35 AM
Very good--already recommended to friends on FB. Just ordered more!
Pamela from Cornwall Bridge, CT sent us the following feedback on 9/15/2021 7:53:13 AM
Love your Birthday in a Box. Have sent it 3 times and it was a hit for all. Thank-you!
Debe from Lacrosse, WI sent us the following feedback on 9/15/2021 5:05:08 AM
Gift was amazing recipient was blown away!
Deb from Chatham, MA sent us the following feedback on 9/12/2021 3:10:44 PM
I sent these to my son and he loved them! Said they made him feel special. He said they were so good!! I love sending these to family and friends! I will send more in the future!
Patricia from Edison, NJ sent us the following feedback on 9/9/2021 8:17:22 PM
I ordered 16 for my 60th birthday. I ordered a variety of cupcakes- peanut butter, mr wonderful, key lime, blueberry lemon. My family absolutely loved them. They arrived on time. I froze them and took them out the day of the party. they were delicious and really the family wants to order them for another holiday.
Very good and some family members knew or had seen this on Shark Tank.
Leslie from New Rochelle , NY sent us the following feedback on 9/9/2021 6:54:43 PM
Whenever I send these as a gift, the recipient is always very excited with the gift. Thank you!!!
Laurie from Lexington , SC sent us the following feedback on 9/9/2021 9:46:46 AM
Keep up the great work, everything is delicious and thank you so much!
Marilyn from Alton, NH sent us the following feedback on 9/9/2021 8:22:13 AM
I always order from you for special occasions.
Valerie from Morristown, NJ sent us the following feedback on 9/9/2021 6:44:27 AM
Sent to my new freshman at College- he LOVED them! Thank you! Will absolutely send again!
Roxanne from Hampstead , NH sent us the following feedback on 9/9/2021 6:28:16 AM
Thank you for a great experience!
Jane from Arden, NC sent us the following feedback on 9/9/2021 5:26:34 AM
I bought these for my 3 siblings, each with September birthday s and they loved them!!! One commented on not only how good they tasted but how cute they were packaged! Another said, “they were to die for”!. They all loved them and received them on their special day. Thank you!!
Kristen from Middleboro, MA sent us the following feedback on 9/9/2021 5:08:57 AM
I send these as thank you gifts fir people that refer me business as a realtor. They are always a wicked big hit!
Michelle from Bel Air, MD sent us the following feedback on 9/2/2021 1:49:29 PM
I sent these as birthday gifts and the recipients absolutely loved them! I should order some for myself now.
Deborah from Canonsburg, PA sent us the following feedback on 9/1/2021 3:43:33 PM
Wicked Good cupcakes is my go to order when I am looking for something small to deliver some smiles. The cupcakes, from what I heard, taste amazing. Love the flat rate shipping and to date no order I every placed was not delivered on time! keep up the fantastic job. Love the pay it forward fridays and the monthly donations!
I always highly recommend your company!
Arlene from Peru, ME sent us the following feedback on 9/1/2021 12:59:22 PM
Everything was great! I had 2 orders for 2 different people! They loved them! I have been ordering from you for my daughter’s birthday for 5 years! She loves them!
Trina from Holyoke , MA sent us the following feedback on 9/1/2021 12:30:37 PM
I will order again! I have shared my experience with others snd I am confident that other friends and family will be supporting your business.
The cupcakes were outstanding!
Stephanie from Caldwell , ID sent us the following feedback on 9/1/2021 11:18:09 AM
You are doing amazing keep up the delicious work!!!!
Deborah P from Perry, GA sent us the following feedback on 9/1/2021 8:14:17 AM
Best cupcakes we've ever had- Wicked Good is the perfect name! Thanks and best wishes for your continued success!
Laura from South Dartmouth, MA sent us the following feedback on 9/1/2021 7:25:31 AM
I sent an order to my niece during her first week as a Freshman at University of Iowa. I knew it would be a great way for her to know we were thinking of her and bring a smile to her face. I sent her the 6 cupcake box so that she would have enough to share with new friends/dorm mates. What a great ice breaker for her! Thanks so much for always doing a great job (this is my third order).