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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 47,138 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 47,138

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.25 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (96.79% answered Good, Very Good or Amazing)

And here are some of the comments they left

Kelly from Washington, PA sent us the following feedback on 10/17/2019 12:01:34 PM

My daughter and her collage roommate loved it! The chocolate lad was their favorite.

Judith from Chicago, IL sent us the following feedback on 10/16/2019 10:43:57 AM

Love love love the birthday box !

Corinne from Durham , NH sent us the following feedback on 10/16/2019 10:43:43 AM

Love your cupcakes and pies! This is the 3rd time I’ve ordered and delivery is always when expected. Thank you!

Kathleen from Memphis, TN sent us the following feedback on 10/16/2019 9:05:24 AM

Keep up the outstanding work! Our clients love your products, your staff has been incredibly helpful, and the ordering process is easy peasy! Thanks for everything! :)

Elaine from Tower City, PA sent us the following feedback on 10/16/2019 7:09:05 AM

Great job!

Kimberleigh from Rockledge, FL sent us the following feedback on 10/16/2019 6:13:23 AM

Loved all the flavors we have tried. We have placed two orders - Pies and Cupcakes and both were amazing. Can't wait to have another reason to buy them.

Georgette from Manahawkin , NJ sent us the following feedback on 10/16/2019 5:28:50 AM

My grandkids introduced me to Wicked Good a few years ago. They love them. I like to give them as a special treat,

Barbara from Streamwood, IL sent us the following feedback on 10/10/2019 1:25:03 AM

I really like the party packs ...so cute and complete. Next occasion, I will send to family/friends!

Cindy from Cecil, PA sent us the following feedback on 10/9/2019 5:36:35 PM

I sent the 4 pack party box as a birthday gift to my mother. She LOVED her party in a box and now all my aunts want me to send wicked good cupcakes to them as well!!

Phyllis from Waverly, GA sent us the following feedback on 10/9/2019 5:26:12 PM

I purchased cupcakes with birthday pack. Sent to a woman who shared the 8 cupcakes with residents. All had never seen cupcakes in jars. They loved it and raved about them. Fun was had by all. I do so sincerely thank you as I received much joy from their ravings of happiness.

Elise from Mastic Beach, NY sent us the following feedback on 10/9/2019 4:28:15 PM

Keep on doing what you're doing. :)

Priscilla from Terre Haute, IN sent us the following feedback on 10/9/2019 1:37:26 PM

Love Wicked Good Cupcakes...ordered them as gifts for years!

Julianne from East Hampton, CT sent us the following feedback on 10/9/2019 9:51:45 AM

My daughter was having a difficult day at college. She is a freshman, away from home. Her roommate had a box of cupcakes she purchased from a local bakery, and refused to share one. So a surprise delivery of wicked good cupcakes to the rescue. My daughters text to me was “mom that was the best surprise ever and the best dang cupcakes I ever had” I will be sending them to her often ! Thank you!! From a mother and a freshman

Marybeth from Dallas, TX sent us the following feedback on 10/9/2019 9:38:33 AM

Thank you ... I grew up outside boston and now live in Texas... I send your cupcakes to my parents who live in Boston. They love getting them they can eat 1/2 put the top back on and finish the next day... thank you !!

Lynne from Higganum, CT sent us the following feedback on 10/8/2019 4:21:16 PM

The recipient loved the "birthday party in a box," it really made the event.

Kim from Highland Hts., OH sent us the following feedback on 10/4/2019 9:04:18 AM

After sending as gifts a bunch of times, I finally sent some to myself!! And YUMMMMMMMM!!! Chose my 4 favorite flavors, of course, & they did not disappoint! The carrot cake is to diiiiiie for with cream cheese frosting perfection... Keep up the great work!

Vicky from Elburn, IL sent us the following feedback on 10/3/2019 7:54:20 PM

Excellent product and customer service. Thank you!

Cynthia from Bogart, GA sent us the following feedback on 10/3/2019 4:02:46 AM

Y'all are Wicked Awesome!

Mireya from Houston, TX sent us the following feedback on 10/2/2019 4:09:31 PM

Your cupcakes has the most similar taste as my cakes ,then I decided to buy it for my son, who is a sailor in the Naval Station Norfolk, and he's missing home.. he loves the cupcakes! Thanks

Greg from Augusta, GA sent us the following feedback on 10/2/2019 2:28:09 PM

Great product! Purchased 6 different flavors for my wife's birthday and she shared none of them willingly.

Pauline from Rochester, MA sent us the following feedback on 10/2/2019 9:48:39 AM

My grandchildren love the cupcakes and the fact that they can choose the flavor the like best.

Kathleen from Memphis, TN sent us the following feedback on 10/2/2019 9:06:31 AM

Keep up the great work! Our clients love your jars and so do I!

Barbara from Londonderry, NH sent us the following feedback on 10/2/2019 9:05:25 AM

I was searching for a gift to send my friend for her birthday. I was tired of sending overpriced fruit, and was looking for cake since that was her favorite. I came across these and remembered seeing this on Sharktank. She was thrilled with the unique gift and said it was great. Will definitely order again.

Andrea from Langhorne , PA sent us the following feedback on 10/2/2019 8:35:43 AM

Wonderful gift! Xox

Patricia from Bear, DE sent us the following feedback on 10/2/2019 7:59:33 AM

I sent and gift to a friend,(she loved it) and one for my home. It was all very good.

Carole from Racine , WI sent us the following feedback on 10/2/2019 7:38:33 AM

Keep doing what you doing!!

Arnetta from Harrisburg, PA sent us the following feedback on 10/2/2019 7:11:04 AM

Keep doing what you're doing and coming up with those amazing flavors.

Jodi from Hamilton Township, NJ sent us the following feedback on 10/2/2019 5:14:50 AM

Love your products. Have recommended to many people. Will be giving them as holiday gifts.

Donna from Revere, MA sent us the following feedback on 9/26/2019 8:36:51 AM

I sent two birthday packages to my niece and nephew out of state. Both of them are fifty one years old and really got a kick out of the gifts. They both said the cupcakes were delicious. You have a new customer with me!!

Elaine from Buckey, AZ sent us the following feedback on 9/26/2019 12:26:37 AM

I sent this to my son at office for his birthday. Since I live far I was so happy to find something to send him that would remind him of his childhood birthday. He loved the cupcakes and the party hat, etc. ~ his co-workers really got a kick out of it! thanks for making both our days on his 28th birthday!

Nina from Boca Raton , FL sent us the following feedback on 9/25/2019 5:00:12 PM

I just love everything about your company. I sent the charity boxes as gifts to my daughters. They loved them, and the presentation. Thank you.

Roberta from Orlando, FL sent us the following feedback on 9/25/2019 10:19:06 AM

Excellent product!

Robyn from Eau Claire, WI sent us the following feedback on 9/25/2019 8:29:09 AM

This birthday box was sent to a deployed soldier. After several intense weeks of training, he returned to base to this great gift. Shared with fellow soldiers and all said they were amazing, Thanks

Paulette from Natrona Heights, PA sent us the following feedback on 9/25/2019 6:03:38 AM

I sent this to a dear friend who is 88 years old. He loved it, ate it all...said the candles were a bit hard to eat!! Lol!! I love him and his spirit!! Wonderful gift!

Susan from Sarasota, FL sent us the following feedback on 9/18/2019 3:42:13 PM

I think you do a sensational job. It was easy, on time, a fun birthday box for my doctor daughter with 8 cupcakes and party hats and horns. She lives in Chapel Hill but is from Boston so she got a real kick out of it. Wicked Good!

Denise from Londonderry, NH sent us the following feedback on 9/18/2019 8:49:10 AM

This has become my go to gift for distant friends and relatives. It would be cool to be able to set up shipments for the whole year at one time. And one of these days I hope to actually taste the product. I have sent them to many people, all who say taste and packaging is fabulous, but I’ve never purchased one for myself!!! Keep up the good work and maybe someday I’ll get a set for my birthday!!!

Cindy from Wheeling, WV sent us the following feedback on 9/18/2019 8:37:49 AM

Wicked PERFECTION

Jane from Milton , MA sent us the following feedback on 9/18/2019 7:39:23 AM

fabulous company

Traci from Ayer, MA sent us the following feedback on 9/18/2019 7:36:08 AM

Thank you for providing a wicked tasty and fun gift! Who doesn't like to receive something in the mail!! Thanks again!

Jodi from Hamilton Township, NJ sent us the following feedback on 9/18/2019 6:06:13 AM

These are great idea and make great gifts. I plan on giving them as Christmas gifts again this year. They were a hit!

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