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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 64,364 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 64,364

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.50 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (97.44% answered Good, Very Good or Amazing)

And here are some of the comments they left

Tamara from Clark, NJ sent us the following feedback on 1/14/2021 8:43:32 AM

Keep doing what you’re doing because it’s amazing! Can’t wait to order again for Valentine’s Day!

Ruth from Allison Park, PA sent us the following feedback on 1/14/2021 7:44:57 AM

The recipient of this product had loved every single bite of the jar gluten free cupcake. While the order was for her to share it, she couldn't find it in her heart to do so and from what I hear ate the entire 4 jar herself! We will definitely order from you again. Thanks for making this special.

Claire from Wilmington, MA sent us the following feedback on 1/14/2021 7:12:56 AM

I’ve ordered 5 times now and have some shipping to a friend in 1/20/21, plus I plan to send to my granddaughters on their birthday! What a fun thing to send!!

Danielle from Gulf Breeze, FL sent us the following feedback on 1/8/2021 8:08:35 PM

Your product is so good!!!!!!

Constance from Coventry, RI sent us the following feedback on 1/7/2021 10:57:51 PM

it was the first time the people we sent this gift to experienced your product... They absolutely loved it and thought it was such a unique idea! She told me she is going to order them and send them to family and friends, when she needs to send a gift! They thought they were delicious!

Allison from Boston, MA sent us the following feedback on 1/7/2021 11:00:26 AM

The cupcakes were absolutely delicious...

Elyse from Penfield , NY sent us the following feedback on 1/7/2021 10:50:00 AM

I ordered probably 10 different orders as gifts for coworkers and friends for the holidays and they were all delivered on time and everyone loved them! Will definitely reorder in the future!

Tessa from Heuvelton, NY sent us the following feedback on 1/7/2021 10:41:16 AM

Your company truly is amazing! I sent these as a Christmas gift to my sister-in-law and her reaction alone was priceless!! She just loved your product so much and was sad when they were gone. So I surprised her with another box of 6 jars. Would you ever consider a monthly subscription package? I will continue to order from your company. Keep up the great work.

Naiad from Waunakee, WI sent us the following feedback on 1/7/2021 10:19:03 AM

I ordered them from WI and sent to Houston... My sister was very impressed.

Lance from Cypress , TX sent us the following feedback on 1/7/2021 9:01:21 AM

Great packaging and nice label in addition to the awesome cupcakes. Thanks

Eg-30807-585765 from , sent us the following feedback on 1/7/2021 8:57:05 AM

The delivery was well put together and everything was beautiful presentation - wise. thank you!

Georgann from Torrington, CT sent us the following feedback on 1/7/2021 8:11:34 AM

I've ordered several times as gifts and you never disappoint!!

Heidi from Fort Myers , FL sent us the following feedback on 1/7/2021 8:01:42 AM

I sent these as a gift. She loved them!!! She said by far they were the best cupcakes she ever had.

Cheryl from South Yarmouth , MA sent us the following feedback on 1/7/2021 7:06:14 AM

I always send these as a gift! I love everything about it

Jason from Plymouth, MA sent us the following feedback on 1/7/2021 6:22:12 AM

my crew loved the cupcakes

Theresa from Leesburg, FL sent us the following feedback on 1/7/2021 6:09:54 AM

Sent as a gift at Christmas to my daughter ; they were great ; ordered for myself and sent more to her as a thank you

Kathy from Wallingford, PA sent us the following feedback on 12/31/2020 12:02:33 PM

I've been ordering from you for a few years now and send them to my customers as Christmas gifts. Everyone loves them! Yummy! Great product and fast delivery.

Sandra from Michigan City, IN sent us the following feedback on 12/31/2020 11:58:13 AM

Keep up the good work!

Amy from Springfield , VA sent us the following feedback on 12/26/2020 3:48:17 PM

Absolutely loved the cupcakes in the jar. They were delicious. I gave the birthday package to a friend and they loved it. Will be reordering again.

Mary from Athens, NY sent us the following feedback on 12/23/2020 3:26:30 PM

You don't need any advice. You are doing everything perfectly - the birthday recipients were delighted - and each had their favorite. Red velvet and mocha rocked the house!

Michelle from Tampa, FL sent us the following feedback on 12/23/2020 12:46:41 PM

as you know, I have bought from you several times (several times a year!) - and EVERYONE I have sent these to has RAVED about them. Please keep up the great work - and rest assured, I'm a customer for life!!!

Annick from Bayside, NY sent us the following feedback on 12/18/2020 12:34:27 AM

My first time ordering with you. I’ve heard only great things about your cupcakes. I ordered cupcakes for a friend and everything was perfect. Thank you

Sandra from Atlanta , GA sent us the following feedback on 12/17/2020 10:15:27 AM

LOVE this company! I’ve used Wicked Good for years and I’m never disappointed by your service or the quality of your products. I especially appreciate the personal emails when I have a question. Keep up the good work!

Vidal from Danville, CA sent us the following feedback on 12/17/2020 1:39:27 AM

5 star cupcakes. Son loved cupcakes. Delivery was spot on. Will order again for sure. Thanks

Sandra from Sacramento, CA sent us the following feedback on 12/16/2020 7:54:00 PM

I've ordered several times for gifts and decided I should order for myself. Wow! Now I know why people have enjoyed them so much.

Sherin from New Rochelle, NY sent us the following feedback on 12/16/2020 5:58:09 PM

This is the second time I've ordered. Not only are they delicious but they are always on time and free delivery is awesome! Love supporting small businesses like yours.

Gail from Las Vegas, NV sent us the following feedback on 12/16/2020 2:21:43 PM

every time I order I am more than delighted.

Mary from Orchard Park, NY sent us the following feedback on 12/16/2020 12:20:08 PM

Love the gluten free options!

Donna from Medway, MA sent us the following feedback on 12/16/2020 10:38:30 AM

Keep doing what you are doing. Everyone I sent these to loves them, and they are a unique gift for Secret Santas etc.

Carol from Media, PA sent us the following feedback on 12/16/2020 10:35:42 AM

The recipients of the gits said the cupcakes were "insanely delicious". I will be ordering from you again. Thank you.

Dewayne from Blythe, CA sent us the following feedback on 12/16/2020 10:35:15 AM

Keep up the Amazing work.... Thank you...

Gail from Lawrence, MA sent us the following feedback on 12/16/2020 10:21:27 AM

I appreciated the updates on the delivery progress.

Patricia from Cudahy, WI sent us the following feedback on 12/16/2020 10:07:20 AM

I ordered this as a birthday gift for my boss. We're all working remotely now and we only worked together for 3 weeks in person before we were sent home. I don't know her very well personally and this was a great gift that was very well received. Your prices are very reasonable and I loved the ability to pick my delivery date on the calendar. It's great that you have gluten-free options as well. This will definitely be my go-to gift for any occasion!

Jean from Cranford , NJ sent us the following feedback on 12/16/2020 10:03:49 AM

Love your products! Just need to remember to order from you more often.

Marcia from Belen, NM sent us the following feedback on 12/16/2020 9:51:34 AM

Great gift. Easy process. The recipient loved this gift. Thought it was very unique and high quality product. Will definitely order again and recommend.

Sheila from Chesterfield, MO sent us the following feedback on 12/16/2020 9:46:00 AM

What a great idea and super gift.

Teresa from St. Bernard, OH sent us the following feedback on 12/16/2020 9:21:13 AM

HI, simple excellent website and ordering process. Almost better than Amazon, I had 1 shopping cart with multiple addresses and 1 checkout. Perfect for sending holiday gifts to the team located across the country. Received the UPS shipment notifications cost to ship very reasonable. Actually recommended the website ordering process to another start up, diversity supplier for popcorn. It would make his life so much more efficient. Cant wait to taste my cupcakes.

Laura from Fair Oaks Ranch, TX sent us the following feedback on 12/16/2020 8:58:16 AM

Great product. Always a treat to receive and give.

Marianne from Weeki Wachee , FL sent us the following feedback on 12/16/2020 8:40:34 AM

Can you improve on perfection? This was my second gift order and both recipients loved, loved, loved the cupcakes in jars. Looking forward to gifting myself after the holidays. Thanks for all you do. Stay well and safe. Happy Holidays!!

Christine from Enfield, CT sent us the following feedback on 12/16/2020 8:39:21 AM

This gift was so enjoyed by the recipient that they told me they were ordering a bunch for Christmas gifts. So glad I could drum up some new customers for you. Great product, great service. Wishing you continued success!

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