Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 41,426 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 41,426
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.79% answered Good, Very Good or Amazing)
And here are some of the comments they left
Jeri from Seattle, WA sent us the following feedback on 1/16/2019 8:36:36 AM
I ordered the Birthday package for a friend, vanilla cupcake and s'mores cupcake. She was DELIGHTED with the gift, said it was so much fun.
Jackie from Stoneboro, PA sent us the following feedback on 1/16/2019 7:50:57 AM
Hello I found you online in a panic to get a cake delivered to a friend.
Since then I have ordered several times and talked about your wicked good cupcakes.
and the fact that you send a spoon what a nice touch.
I have more coming today in fact to share with friends just because.
THANK YOU SO MUCH
Patricia from Yarmouth, ME sent us the following feedback on 1/15/2019 3:48:30 PM
My nephews loved the cupcakes, especially cookies and cream, mint, and peanut butter. Then went and checked out your website! I think I’m in the running for Favorite Aunt!
Lori from Ft Lauderdale, FL sent us the following feedback on 1/12/2019 1:24:56 PM
My friend I sent this too, is a chocolate addict. She loved it so much!! Thank you
Linda from Palm Bay, FL sent us the following feedback on 1/12/2019 12:32:41 AM
My brother LOVED his Christmas gift! He said they were the best cupcakes he ever had. Thanks!!!
Thomas from Lockport, NY sent us the following feedback on 1/10/2019 7:44:59 AM
We had the pleasure of shopping at your retail location in Boston this summer on a family vacation. My kids instantly fell in love with your product and to be honest is one of their best memories of that vacation. So it was only natural that I surprised them on Christmas morning with an order from you. It was a hit, and we were able to relive the good times all over again. Loved the free shipping on our order, and will be ordering again in the future.
Kathleen from Miami, FL sent us the following feedback on 1/9/2019 3:56:47 PM
My family loves your products. I have ordered from you numerous times and am always more than satisfied. Thanks for producing baked goods that make me look great!!
Debbie from Ardmore, OK sent us the following feedback on 1/9/2019 10:21:28 AM
Although I did not actually get to taste the cupcakes, the recipients let me know how wonderful they were.
Maybe someday I will get to try it out.
Yanira from Bristol, CT sent us the following feedback on 1/9/2019 9:31:26 AM
Love the taste product and appearance!! It was awesome
Dana from Cincinnati, OH sent us the following feedback on 1/9/2019 9:11:45 AM
Love this product! It is delicious and the process to order is simple, hassle free and we get the product on time. Keep it up!
Barbara from Greenwood Lake , NY sent us the following feedback on 1/9/2019 8:53:51 AM
Thanks for always making the best product
Roslyn from Longboat Key, FL sent us the following feedback on 1/9/2019 7:22:04 AM
keep doing what your doing....I’ve sent out 2 gifts and both parties were blown away!
thank you and a happy healthy 2019
William from Allentown, PA sent us the following feedback on 1/9/2019 6:37:37 AM
From ordering to delivery was flawless.
Alan from Abingdon, MD sent us the following feedback on 1/9/2019 5:24:20 AM
I absolutely LOVE your stuff. So freaking delicious!!!!
Itown from Fishers, IN sent us the following feedback on 1/8/2019 1:44:00 PM
We sent this to several different people for Christmas and they loved them!
Melanie from Baltimore, MD sent us the following feedback on 1/3/2019 5:10:52 PM
I found you in a newsfeed on FB! Ordered two cupcakes to try before sending to out of state family. Everything was great! Nice presentation for gifts, arrived fine in Florida (!), and on time. Thanks & congratulations on a fantastic product!
Christine from Melrose, MA sent us the following feedback on 1/3/2019 3:45:28 PM
Keep up the good work, loved Party in a box for best buddy's 50th, she loved it
Tim from Sangerville, ME sent us the following feedback on 1/2/2019 11:05:41 PM
I accidentally made a double order and your staff fixed it quickly. The order was a gift for my sister. She loved them and then ordered some for her mother-in-law. Thanks very much! Great product.
Lisa from Brockton, MA sent us the following feedback on 1/2/2019 6:09:42 PM
You made my Granddaughter very happy on her 16th birthday!
Bette from Londonderry, NH sent us the following feedback on 1/2/2019 1:09:09 PM
You are the greatest!
Jill from Yarmouth, ME sent us the following feedback on 1/2/2019 1:05:43 PM
Seriously the best Cupcakes in or out of a jar!
Dewayne from Blythe, CA sent us the following feedback on 1/2/2019 12:34:19 PM
Very Happy with the product.... Keep up the great work.... Thank you....
Pat from Columbus , NJ sent us the following feedback on 1/2/2019 9:21:57 AM
This was a perfect gift to send someone
For any occasion/ thank you/ thinking of you.
Mike from Saginaw, MI sent us the following feedback on 1/2/2019 9:04:35 AM
Glad to see that you have gluten free options. My wife has ordered these before and likes them a lot. Her Birthday was Christmas eve and I got her the Birthday cake in Gluten free..it was a big hit...
Kimberly from Fort Myers, FL sent us the following feedback on 1/2/2019 9:04:23 AM
Just a quick Thank You to all of you - we had very positive feedback and many Thank You's from our customers that we ordered for as Christmas gifts - I did have to call and spoke to Jen Drolett and she was amazing again, as she was last year also. Company will order as gifts again, as well as myself for personal gifts.
Thanks - you guys rock!!!
Susan from Indianapolis , IN sent us the following feedback on 1/2/2019 9:01:33 AM
Love love love your products
Stacie from Andover , MA sent us the following feedback on 1/2/2019 8:26:41 AM
Amazing. Every client we sent the “cupcakes in a jar” to for a Holiday treat absolutely loved them.
Our boss was kind enough to order some for us, too. Couldn’t resist!
Kathleen from Quincy, MA sent us the following feedback on 1/2/2019 6:53:02 AM
My niece was so surprised and happy when I sent her the cupcakes on her 30th birthday. I am very pleased with your product and customer service. Thanks again
Joann from Freehold, NJ sent us the following feedback on 12/28/2018 2:35:21 AM
‘‘Twas a Wicked Good Merry Cupcake Christmas for us all?? Everyone in my family Raved about the cupcakes, as did my Good Friends. You have new customers as far as they are all concerned. I was surprised however, to find that a few friends were not aware of your product. Needless to say, those bases are now covered.
I hope Your Christmas was Merry & May your New Year find you Happy & Healthy in 2019
Sandra from Scotch Plains , NJ sent us the following feedback on 12/27/2018 3:56:10 PM
Great product and great service!
Vickie from Indianapolis, IN sent us the following feedback on 12/27/2018 11:35:38 AM
My granddaughter and grandson love your cupcakes. In a jar with thier own spoon makes it special to them.
Denise from Austin, TX sent us the following feedback on 12/27/2018 11:01:45 AM
Keep up the good work! Your staff is AMAZING!
Robin from Int'l Falls, MN sent us the following feedback on 12/27/2018 10:59:55 AM
A great product!
Peggy from Rowlett, TX sent us the following feedback on 12/27/2018 9:11:26 AM
Had them sent to Colo .
They said they liked the creative idea this was.
They also loved all four flavors.
I would definitely order again .
Tiffany from Bishop, GA sent us the following feedback on 12/27/2018 8:32:32 AM
My entire experience was awesome!! From sending a set to receiving a set as a gift! The only think I wish is that you were marketed more, as I think you have an amazing thing going!! Thank you for a wicked good experience!
Jean from Hauppauge, NY sent us the following feedback on 12/27/2018 8:23:21 AM
Everything was great! Sent two gifts out and recipients LOVED them! Packaging was lovely. :)
Sue from Longmont, CO sent us the following feedback on 12/27/2018 8:19:50 AM
Keep up the fabulous work! Your service and of course your cupcakes are fabulous!!
Sheila from Vienna, ME sent us the following feedback on 12/27/2018 8:16:23 AM
This was sent as a gift to Colorado. It arrived when expected and the recipient loved them.
Catherine from Danvers, MA sent us the following feedback on 12/27/2018 8:13:35 AM
My relatives were raving about their Wicked Cupcakes!
Elizabeth from Dedham, MA sent us the following feedback on 12/19/2018 10:34:35 PM
The college students who received them during finals thought that they would be able to enjoy the cupcakes over several days. They were gone by the next morning meaning they are way too good!