Real Reviews from Real Customers Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 38,704 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results! Total number of actual customers that have filled out our survey to date: 38,704 Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!) Here are the results so far: How would you rate the overall quality of the product? 5.25 out of 6 How would you rate the overall taste of the product? 5.25 out of 6 How would you rate the overall appearance of the product? 5.50 out of 6 How were you treated by our staff? (if applicable) 5.50 out of 6 Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6 (96.73% answered Good, Very Good or Amazing) And here are some of the comments they left Janet from Harrisburg, PA sent us the following feedback on 8/17/2018 10:07:49 AM My 62 year old brother loved his Birthday treat.said: "Mmmm,wow the chocolate lab cupcake is great!" Linda from North Easton, MA sent us the following feedback on 8/17/2018 6:34:24 AM Sent as a gift as a thank you. My friend loved all 4 cupcakes. Said it was very special. Thanks for such a wonderful product. Janice from Leesburg, FL sent us the following feedback on 8/15/2018 4:34:33 PM Cupcakes were ordered for my out-of-state daughter's birthday. She was totally surprised with the gift and delighted with the taste. I will definitely order again. Thanks! Weldon from Virginia Beach, VA sent us the following feedback on 8/15/2018 12:06:11 PM Please keep up the great work! Zoe from Williamsburg , VA sent us the following feedback on 8/15/2018 10:16:10 AM Your Red Velvet cupcake was, from all reports from my family, a winner hands down! Amanda from Huntington, WV sent us the following feedback on 8/15/2018 9:29:24 AM I sent these cupcakes to a family member for their birthday. They said they were delicious!! I am jealous that I didn't get to try one, so I'll have to order some for myself soon! Connie from Dayton, OH sent us the following feedback on 8/15/2018 8:42:57 AM I bought this for my daughter's birthday. She loved them!! She said she may even order some for herself. I love the cupcake in a jar idea and being able to reuse the jar is a great idea! Johanna from Portsmouth, NH sent us the following feedback on 8/15/2018 8:36:26 AM Great job! Deborah from Gloversville, NY sent us the following feedback on 8/15/2018 8:07:32 AM Ordered as a gift at the last minute, used overnight shipping and was not disappointed! Great service, cupcakes were amazing. You are now my go to for wonderful surprised. Thank you Nancy from Coconut Creek, FL sent us the following feedback on 8/15/2018 7:21:06 AM I sent two cupcakes to my brother for his 75th birthday.....he was so impressed and said they were so delicious. Infact, he and his wife shared them. One cupcake in the jar is enough for 2 he said. Also, the packaging was amazing. I am going to send these to other family and friends now too. Infact I should send some to myself to try!!! I wish you the best with your business.....great idea!! Amanda from Lake City , PA sent us the following feedback on 8/15/2018 6:17:51 AM I love your stuff!!!! Donna from Havertown, PA sent us the following feedback on 8/8/2018 11:21:06 AM It is a fun gift, thank you! Also nice to see gluten free as that is tough to find Barbara from Greenwood Lake , NY sent us the following feedback on 8/8/2018 10:47:47 AM Just keep up the good work on this awesome product! Mary from Scituate, MA sent us the following feedback on 8/8/2018 9:10:08 AM Best part of food offerings for my Mother’s 90th B-D. Celebration...everyone RAVED!!! So FABULOUS! Not enough SUPERLATIVES to write! Thank You So Much! Will do this again!!! Eric from Harrisburg, PA sent us the following feedback on 8/8/2018 8:57:07 AM I have followed your story for years. You are the perfect post sales pitch gift. Keep up the amazing work and the great effort! Joyce from St Clairsville, OH sent us the following feedback on 8/8/2018 6:59:06 AM Our friends loved them! A surprise 50 th anniversary present. Marie from Shirley, MA sent us the following feedback on 8/8/2018 5:08:23 AM Your idea was/is a great idea and my only advice is "Keep doing what you are doing". Your product is great and I have used you 5 different times now and each time I have been pleased. I especially loved the Birthday ones and so did the friends I sent it to. Jennifer from Valparaiso, IN sent us the following feedback on 8/2/2018 12:55:55 PM Great gift and great price. Thanks Barbara from Leesburg, FL sent us the following feedback on 8/1/2018 4:13:01 PM Very satisfied...thank you Virginia from Morro Bay, CA sent us the following feedback on 8/1/2018 12:45:01 PM EXCELLENT!! Was sent as a gift, they were thrilled! Will definitely order again !!! Abby from Odenton, MD sent us the following feedback on 8/1/2018 6:06:25 AM Great cupcakes! Thank you! Ziomy from Miami, FL sent us the following feedback on 7/31/2018 11:46:41 AM Omgeeeeeee that Cookie Butter!!!!!!!! Need I say more??? Donna from Maple Grove, MN sent us the following feedback on 7/27/2018 3:24:07 PM I order from you all the time! Service is awesome, cake is amazing, and the price is affordable - even with shipping. I especially love your birthday boxes; what a cute idea. Linda from Clifton, NJ sent us the following feedback on 7/27/2018 2:12:27 PM I sent my friend a variety of 6 cupcakes a little early for her 70th birthday . She said she hadn't received such a delicious surprise like that in a long time. The chocolate lab was"delicious" and " the richest chocolate flavor" and she had to stop herself from eating half way through! The lemon cupcake didn't fare as well...she ate the whole thing in one sitting because " it was THAT good" Thanks for giving us these delicious goodies ! Lisa from Altamonte Springs, FL sent us the following feedback on 7/25/2018 5:55:17 PM This was sent as an Anniversary gift for my parents. My mother was so impressed that she told everyone within shouting distance! (New Favorite Customer!) The presentation of the gift and the taste of the cupcakes was out of this world! I really scored points this year! Thanks Wicked Good! Can't wait till the next order! Janie from Roxboro, NC sent us the following feedback on 7/25/2018 11:29:56 AM Just keep up the great baking.....your line of delicious goods are GREAT! It's just like MaMa made! She was a terrific baker too! Audrey from Port Huron, MI sent us the following feedback on 7/25/2018 9:22:33 AM Very good and wonderful presentation Laura from Fair Oaks Ranch, TX sent us the following feedback on 7/25/2018 8:41:59 AM Both of my orders were for birthdays. Both loved the product and the surprise was worth every penny. Janice from Charleston , SC sent us the following feedback on 7/25/2018 8:34:31 AM I sent 6 assorted cupcakes to New York for a birthday celebration! Cupcakes arrived packed on ice to save them from heat and they were great! Pretty and delicious! Mary Ellen from Westborough, MA sent us the following feedback on 7/25/2018 8:25:47 AM I thought these were great. I have since re ordered. They make awesome gifts. Judith from Stephens City, VA sent us the following feedback on 7/25/2018 6:56:16 AM You all have done a great job thank you and keep going Bless you John from Zionsville, IN sent us the following feedback on 7/25/2018 6:24:51 AM Keep up the amazing work! As you continue to grow, perhaps having a "club" that we can join - where our purchases are tracked against obtaining goals (i.e. free two-pack) would be awesome! That would definitely help me keep Wicked Good cupcakes at the top of my gift providers. Have a wickedly-amazing day! jv Michael from Apache Junction, AZ sent us the following feedback on 7/19/2018 3:27:51 AM I think you have a thoroughly great system and product! We will be trying other items for sure! Carry on!!! Charles from Phoenix, AZ sent us the following feedback on 7/18/2018 10:28:08 PM Amazing product! Linda R. from Arlington, TX sent us the following feedback on 7/18/2018 7:35:25 PM Love, Love those cupcakes!! Drew from Whittier, CA sent us the following feedback on 7/18/2018 12:06:18 PM Everything was perfect! Michele from Poughkeepsie , NY sent us the following feedback on 7/18/2018 11:29:01 AM I love your cupcakes. The new flavors are delicious! Helena from Somerville, MA sent us the following feedback on 7/18/2018 8:44:13 AM Keep on doing what you're doing cause it's wicked amazing!! :) Kathleen from Evansville , IN sent us the following feedback on 7/18/2018 7:52:31 AM Your products are delicious. The packaging is great. Your service is super. You have a wonderful business. Keep it up. Anne from Melbourne, FL sent us the following feedback on 7/18/2018 7:20:41 AM My daughter sent to her son, who is in service, the order arrived in perfect condition. I needed a gift for a friend and sent the birthday box. It arrived in toasty Florida, intact and perfect! Will definitely order at another time.
