Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 39,688 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 39,688
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.81% answered Good, Very Good or Amazing)
And here are some of the comments they left
Susy from Stephenville, TX sent us the following feedback on 10/17/2018 6:09:37 PM
The pies were as popular as the cupcakes!!
Sandra from Ridgewood, NY sent us the following feedback on 10/17/2018 5:37:24 PM
Very happy with my order and yes I will order again I took the 3 months order.
Susy from Stephenville, TX sent us the following feedback on 10/17/2018 1:21:41 PM
I have already recommended you to friends, and I'm sure you gained new customers from the folks who received them as gifts!
Elizabeth from Westlake, OH sent us the following feedback on 10/17/2018 10:24:42 AM
I really like the cupcakes... in fact, once my 3month order is complete, I am planning on upgrading to 4 cupcakes a month. Thank you,
Kathy from West Hartford, CT sent us the following feedback on 10/17/2018 9:39:15 AM
My experience was excellent! I ordered some Wicked Good Cupcakes to be sent to my daughter in college... they arrived the very next day!! She was thrilled and raved about them. Such a fun gift to send (and receive!).
I will DEFINITELY be ordering again.
Vickie from Concord, NH sent us the following feedback on 10/17/2018 9:29:04 AM
Keep doing what you're doing!
Kim from Raleigh, NC sent us the following feedback on 10/17/2018 8:49:23 AM
Thanks for the opportunity to send amazing gifts to everyone!
Susan from Charlotte, NC sent us the following feedback on 10/17/2018 5:59:31 AM
Thank you! My son is active dutyy military. Every year he gets a wicked cupcake birthday box. It makes my “heart happy” to know I can get him a birthday cake that he really enjoys delievered when it is promised and in absolute perfect condition. Always my go to place!
Sheri from Rowley, MA sent us the following feedback on 10/17/2018 5:58:23 AM
Besides being delicious cupcakes, they ALWAYS arrive on my selected date.
Linda from Nutley , NJ sent us the following feedback on 10/17/2018 5:06:23 AM
Shipped to my dtr for her birthday in college. She loved it
Jasmine from Bethel Park, Pa, PA sent us the following feedback on 10/14/2018 6:21:13 AM
I sent this as a gift. They said it was an awesome gift and would take another any time. My brother and his wife had flu and I sent the 2 jar. They were thrilled.
Thank you so much.
I live in Pittsburgh and it was sent to Lewiston, N.Y. Arrived on time and they loved it.
Kim from Cleveland, OH sent us the following feedback on 10/12/2018 9:22:49 AM
Keep up the GREAT WORK!!
Love the website, love the products, love the shipping, love the Birthday boxes - can you tell I'm a fan??!
Christine from Andover, MA sent us the following feedback on 10/11/2018 8:43:25 PM
You are always so fabulous ( "wicked amazing) to work with....no issue is to little ( or big) for great, respectful and friendly service. You are my first choice for sending gifts. Thanks.
Jill from Macon , GA sent us the following feedback on 10/11/2018 1:54:52 PM
When daughter left for her freshman year of college in August, she casually said, "You can send me Wicked Good Cupcakes anytime" so I did!! When we saw you on Shark Tank years ago, we ordered that night and have continued to order over the years!! They are especially great for gifts for far away friends and family.
Milly from Coralville , IA sent us the following feedback on 10/10/2018 3:16:17 PM
Just keep doing what you’re doing. So delicious. This last order was for me, but I have sent them as a gift several times, and they were very happy with them, too.
Cindy from Table Grove, IL sent us the following feedback on 10/10/2018 2:49:34 PM
Nope. Keep up good work
Cheryl from Oswego, IL sent us the following feedback on 10/10/2018 10:34:35 AM
My son loved them!!! He lives out of State. I sent him them for his birthday!!
Lori from Santa Ana, CA sent us the following feedback on 10/10/2018 10:10:13 AM
The order was for my daughter’s 30th birthday... I was browsing online and ordered them... easy and delivered on time. Her family said they were delicious...thank you
Regina from Brown City, MI sent us the following feedback on 10/10/2018 8:50:33 AM
I have sent your cupcakes to my daughter in law’s parents, my daughter’s anniversary and my friends birthday! Everyone absolutely loved them!! Keep up the great work! Your cupcakes are without a doubt delicious and fun!
Helen from Abingdon, MD sent us the following feedback on 10/10/2018 8:50:09 AM
Thank you for the outstanding customer service!
Cheryl from Los Angeles, CA sent us the following feedback on 10/10/2018 8:49:28 AM
The cupcakes in a jar are clearly the best overall quality of any such products we have tried in the past.
I will definitely order in the future as a gift item!
Andrea from Philadelphia , PA sent us the following feedback on 10/10/2018 8:15:50 AM
Thank you so much for your quick customer service and on time delivery!! Very much appreciated!
Carol M from Hawthorne, NJ sent us the following feedback on 10/10/2018 8:12:36 AM
Donna from Warrington, PA sent us the following feedback on 10/10/2018 7:44:34 AM
Outstanding. Thank you.
Janie from Lantana, TX sent us the following feedback on 10/10/2018 7:06:55 AM
Excellent all the way around!
Paige from Kingwood , TX sent us the following feedback on 10/9/2018 3:45:52 PM
LOVE YOUR QUALITY CUPCAKES & DESSERTS!!!!!!!!!!
Robin from High Point, NC sent us the following feedback on 10/3/2018 2:35:08 PM
It was a very cool, different gift! I sent it to my son and his family who live across the country from us and they loved every single one! :)
Therese from Tacoma, WA sent us the following feedback on 10/3/2018 11:19:47 AM
I ordered 15 cupcake in a jar 4 packs for a monthly employee recognition gift. Everyone loved them! Thank you!
Lari from Hamburg, PA sent us the following feedback on 10/3/2018 7:19:26 AM
Love love love the idea, the actual product and how easy it is to order!! I sent them to my daughter during midterms and she admitted she ate one entire jar in one sitting! She said it was too good to stop. Also said how pretty the jars were when they came. So thank you!!
Maureen from Celebration, FL sent us the following feedback on 10/3/2018 5:09:02 AM
Keep up the great work!!! Thank you!
Irene from Bethlehem, PA sent us the following feedback on 9/26/2018 7:19:55 PM
I couldn't be with my son to celebrate his birthday with his children... so this was the next best thing I could think of... I was able to Facetime and sing along with everyone. Thank you for the birthday package... it was great...
Susan from Delran, NJ sent us the following feedback on 9/26/2018 1:29:52 PM
Thank you for the spoons with the cupcakes, that was so unexpected and made me smile :)
Patsy from Edmond, OK sent us the following feedback on 9/26/2018 11:39:43 AM
These are my niece's favorite cupcakes. I was glad I could reciprocate and send her some. Delivery was on time and she was delighted! Thank you.
Judy from Orlando, FL sent us the following feedback on 9/26/2018 10:21:52 AM
Terrific cupcakes and service is amazing Delivery was on time and date and my family enjoyed the cupcakes Want more flavors !!!
Lynn from Whitinsville, MA sent us the following feedback on 9/26/2018 10:07:56 AM
Keep doing what you're doing. My family and I are big fans!! Love Wicked Good Cupcakes!
Kelley from Newberry, SC sent us the following feedback on 9/26/2018 10:00:42 AM
This was a gift and was such a hit my grandfather would not eat them for days because he thought they were too pretty to open and wanted to keep them on his counter a while.
Susan from Sterling, MA sent us the following feedback on 9/26/2018 8:57:26 AM
I ordered these as a gift for my college-aged niece, who said the cupcakes were delicious! I had trouble ordering from the website, but only because the address I needed the cupcakes sent to couldn't fit in the boxes provided. When I called the number I was assisted by an incredibly helpful staff member. I will absolutely order again!
Jackie from Stoneboro, PA sent us the following feedback on 9/26/2018 8:02:40 AM
Ordered for a friend who couldn't make it home for his birthday. Sent him the peanut butter chocolate he said they were WICKED GOOD what a great surprise.
THANK YOU for making such a service available I can't wait to try them myself.
Anne from Melbourne, FL sent us the following feedback on 9/26/2018 8:01:40 AM
Everything was great and I will order again, in the future.
Kathy from Littleton, NH sent us the following feedback on 9/26/2018 7:31:17 AM
These were a special birthday treat for our daughter and we all loved them! Thank you!