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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 59,902 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 59,902

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.50 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (97.15% answered Good, Very Good or Amazing)

And here are some of the comments they left

Clara from Edenton, NC sent us the following feedback on 9/16/2020 2:58:30 PM

Very helpful as I had to change the order date and the cupcakes arrived to my friend on the right date!!

Diane from Newport, VT sent us the following feedback on 9/16/2020 2:04:59 PM

Great gift idea! Great service, great taste

Suzanne from Wellesley, MA sent us the following feedback on 9/16/2020 1:09:13 PM

You folks are doing great, thank you so much for the tasty product and swift delivery. They brought a smile to everyone’s face. Thanks again

Tricia from Frederick, MD sent us the following feedback on 9/16/2020 11:51:20 AM

The ordering process was very easy. I had placed an order for future shipment to my son at college. Then received an email that the fall flavors were now available. I sent an email about changing the flavors on the order to the fall ones. Was amazed at the very quick response and that I was able to indeed change my order. My son LOVED the pumpkin and apple jars! He said it was a great surpise and YUMMY treat. Very fast shipping too! Will definitely order again. Thank you!

Suzanne from Wellesley, MA sent us the following feedback on 9/16/2020 11:25:54 AM

You folks are doing great, thank you so much for the tasty product and swift delivery. They brought a smile to everyone’s face. Thanks again

Amy from South Lake Tahoe, CA sent us the following feedback on 9/16/2020 10:47:19 AM

I love that you do Pay It Forward Friday. I'd order from you anyway, but I love that you have chosen to do this. Thanks for the amazing cupcakes!

Chris from Richmond, VA sent us the following feedback on 9/16/2020 9:11:42 AM

Amazing product with creativity

Amy from Suffern , NY sent us the following feedback on 9/16/2020 8:26:05 AM

Excellent customer service. My niece loved her bday gift !! It was perfect for the dorm ! Thank you for creating a wonderful product!

Rochelle from Natick, MA sent us the following feedback on 9/16/2020 8:17:56 AM

I have been ordering from you for a number of years as gifts and it is the best college care package ever!!! Everyone is always very happy with what was sent. Thank you!

Kathleen from Freeport, NY sent us the following feedback on 9/16/2020 7:30:26 AM

Usually my family gets together to celebrate birthdays, but this year the pandemic kept us all home and feeling very sad. When I found your birthday box I was Wickedly Amazed !! I was able to order 4 boxes, have them sent to my kids who all live several hours away, and set up a zoom birthday party. We sang, ate cupcakes, played bingo and just enjoyed being together. You should advertise this feature. Thanks for giving us a way to have some normalcy in our lives.

Ann Elizabeth from Mount Pleasant, SC sent us the following feedback on 9/16/2020 7:05:57 AM

I have ordered several times and never been disappointed

Spencer from Dallas, GA sent us the following feedback on 9/16/2020 6:17:07 AM

This was my first time ordering. Great experience.

Suzanne from Waukesha, WI sent us the following feedback on 9/16/2020 4:53:25 AM

Perfect!

Trish from Los Angeles , CA sent us the following feedback on 9/12/2020 5:54:03 PM

AWESOME cupcakes in a jar. Ordered two at first to see how they were. Then ordered 24 more for a party (where a maximum of four people visit with the birthday boy every hour). Cupcakes in a jar are a great idea!

Ilana from Florham Park, NJ sent us the following feedback on 9/11/2020 10:26:56 PM

Keep up the great work. I will be placing another order shortly.

Trish from Los Angeles , CA sent us the following feedback on 9/10/2020 8:48:57 PM

AWESOME cupcakes in a jar. Ordered two at first to see how they were. Then ordered 24 more for a party (where a maximum of four people visit with the birthday boy every hour). Cupcakes in a jar are a great idea!

Deborah from Ocala, FL sent us the following feedback on 9/10/2020 4:44:51 PM

Sent as a birthday gift. As a first time customer I wasn’t sure what to expect but my friend raved about it. Said it was the coolest gift she ever received by mail.

Ilana from Florham Park, NJ sent us the following feedback on 9/10/2020 10:19:57 AM

Keep up the great work. I will be placing another order shortly.

Linda from Catonsville, MD sent us the following feedback on 9/10/2020 9:31:48 AM

Great product! I was a women business owner and wish you great success.

Norma from Springfield, MA sent us the following feedback on 9/10/2020 6:12:01 AM

Great way to deliver a party to my family members this year. Thanks!

Renee from Beaver Falls, PA sent us the following feedback on 9/9/2020 10:26:21 PM

Love sending your cupcakes to my friends and family! You truly are WICKED GOOD!

Sharon from Monument Beach, MA sent us the following feedback on 9/9/2020 2:09:34 PM

Keep up the great work! I sent these to my other daughter in Tenn. for her birthday and she LOVED them! I will deff order again and spread the word of how good you all Are!!!

Julie from Plainfield, IL sent us the following feedback on 9/9/2020 1:59:23 PM

Birthday Box was amazing!

Audrey from Smithtown, NY sent us the following feedback on 9/9/2020 1:48:53 PM

My cousin loved them all! Thanks so much!

Norma from Springfield, MA sent us the following feedback on 9/9/2020 12:56:17 PM

Great way to deliver a party to my family members this year. Thanks!

Cheryl from Cowgill, MO sent us the following feedback on 9/9/2020 12:18:09 PM

keep up good work!!!!!

Kate from Eagan, MN sent us the following feedback on 9/9/2020 11:35:11 AM

My son said the cake was amazing. I was skeptical about cake in a jar but was looking for a way to have birthday cake shipped to him at college. He said it was so good he ate both jars that night

Leah from Laughlin, NV sent us the following feedback on 9/9/2020 10:17:58 AM

My dad LOVED both cupcakes I purchased for him. I got him the salted caramel and the carrot cake. His favorite of the two was the carrot cake. Will definitely order again!

Eg-19040-1343072 from , sent us the following feedback on 9/9/2020 10:02:38 AM

The product was really good and the the package was in perfect shape. It was more than I expected and I would definitely order again.

Mari from Glen Ellyn, IL sent us the following feedback on 9/9/2020 9:49:08 AM

Our recipient was so excited she literally screamed when she saw the cupcakes in a jar. I then put in another order for a different relative. Great concept with great flavor .. you can’t beat it! Thanks

Becky from Manassas, VA sent us the following feedback on 9/9/2020 9:48:24 AM

Very delicious

Patricia from Westford, MA sent us the following feedback on 9/9/2020 9:48:00 AM

Thank you for Making it possible to Celebrate a birthday in Virginia and send a little taste of home

Carol from Delray Beach , FL sent us the following feedback on 9/9/2020 8:55:58 AM

I sent the birthday box of eight cupcakes, party hats etc my cousin who was turning 70. Since we could not all travel to gather to celebrate I thought i would send him something to make his birthday special. He was over the top excited he received this gift. He is a big Shark Tank fan so knowing that he was getting a product that came from the show and was one of Mr Wonderful's picks was totally the best. So thank you for having this product to ship, to help make someones day or party and for making the box as special as the occassion. you guys did good

Kate from Eagan, MN sent us the following feedback on 9/9/2020 8:15:39 AM

My son said the cake was amazing. I was skeptical about cake in a jar but was looking for a way to have birthday cake shipped to him at college. He said it was so good he ate both jars that night ??

Tara from Vero Beach, FL sent us the following feedback on 9/9/2020 7:30:50 AM

I love these. I sent two orders already and plan to send more this month.

Susan from Midlothian, VA sent us the following feedback on 9/9/2020 7:28:16 AM

After placing order I had to reach out via email on a Friday after 5pm to try and change delivery date due to change in recipients plans (delivery around a holiday no less). Didn't hold out much hope. BUT I received a reply from customer service later that evening that the delivery date had been redirected to accommodate recipient. Was so surprised and thrilled. Can't thank you enough. Great customer service in a time when that isn't always a high priority. THANK YOU!

Sharon from Monument Beach, MA sent us the following feedback on 9/9/2020 7:14:51 AM

Keep up the great work! I sent these to my other daughter in Tenn. for her birthday and she LOVED them! I will deff order again and spread the word of how good you all Are!!!

Tina from Elgin, IL sent us the following feedback on 9/9/2020 7:11:16 AM

Keep doing what you're doing! Your product is awesome!

Phillip from Saugus, MA sent us the following feedback on 9/9/2020 5:33:51 AM

Made a great gift. Entire family loved them.

Patricia from Hollywood, SC sent us the following feedback on 9/3/2020 7:27:05 AM

These were a gift to our son for his birthday. He is 24 and loved it. His girlfriend said he wore the birthday hat with a big smile! We live in Charleston S.C. and usually go to a place here called Cupcake for birthday treats but now that he lives 4 hours from us it was so reassuring to be able to have something delicious delivered to him on his birthday. Thank you!

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