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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 54,340 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 54,340

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.25 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (97.08% answered Good, Very Good or Amazing)

And here are some of the comments they left

Linda from Webster , MA sent us the following feedback on 5/28/2020 8:24:06 PM

Just keep up the amazing work! During these strange times it’s nice to be able to receive snd it send a sweet treat Thank you

Kim from Landenberg, PA sent us the following feedback on 5/28/2020 12:53:45 PM

I ordered the birthday boxes and sent them to my son's friends. We then hosted his 13th birthday party via Zoom. Wicked Good Cupcakes nailed it! All of the boys loved their birthday boxes. Thank you for making the quarantine birthday party a huge hit.

Robin from Boalsburg , PA sent us the following feedback on 5/28/2020 9:05:30 AM

Love that I was able to send my daughter-in-law a special treat for her birthday...the cupcakes in the jar were perfectly packaged, delicious and brought joy to her. Thank you

Linda from Webster , MA sent us the following feedback on 5/28/2020 8:05:34 AM

Just keep up the amazing work! During these strange times it’s nice to be able to receive snd it send a sweet treat Thank you

Samantha from New York, NY sent us the following feedback on 5/28/2020 6:04:25 AM

Your cupcakes are amazing! The best cake I had ever had. Thank you.

Lisa from Punta Gorda, FL sent us the following feedback on 5/27/2020 10:26:29 PM

Absolutely love these cupcakes!!!!! We've ordered them for friends as a special gift during the quarantine and just placed our 2nd order for ourselves so we can try all the flavors!!

Tracy from Russell , PA sent us the following feedback on 5/27/2020 9:48:26 PM

Anytime I have ordered Wicked Good Cupcakes they have been fresh and delicious.. They also freeze well. I would like to try your Brownies however I did not see them on your Website. Thank you!

Susan from Trenton , MI sent us the following feedback on 5/27/2020 3:41:30 PM

I’v sent your cupcakes many times as gifts You never disappoint! Every person I’v sent them to absolutely loves the cupcakes & they way you package them! You are my go to gift Thank you

Cindy from Bellevue, NE sent us the following feedback on 5/27/2020 2:19:08 PM

Great Product!

Clive from Creedmoor, NC sent us the following feedback on 5/27/2020 2:03:24 PM

You do a great job - it is a pleasure doing business with you!

Anna from Ridgewood, NY sent us the following feedback on 5/27/2020 1:58:39 PM

Keep doing what you are doing...so wickedly good!

Wendy from West Tisbury, MA sent us the following feedback on 5/27/2020 12:43:24 PM

Keep it up! I’ve been ordering for a while, not often, but as a treat for coworkers birthdays, family events and just for fun. Everyone I’ve sent them to has been delighted.

Linda from Park Hills , KY sent us the following feedback on 5/27/2020 9:21:48 AM

Your product is amazing… Presentation/taste… I got this as a gift to my granddaughter and her family She allows everyone else to get one bite. ..She shares but not very well lol They are worth every penny ....don’t change a thing .... keep up the good work

Danielle from Raleigh , NC sent us the following feedback on 5/27/2020 9:16:10 AM

Thank you for helping me celebrate my mother's birthday from afar! She loved the idea and loved the cupcakes! Definitely made her day special!

Marygrace from Belleville, NJ sent us the following feedback on 5/27/2020 9:11:15 AM

Keep up the good work

Sharon from Nottingham , MD sent us the following feedback on 5/27/2020 8:57:48 AM

Thank you so much ! My grandson loved his surprise birthday party . He was so disappointed he wouldn’t be having a party this year so we sent him your wicked good cupcakes and he was so surprised and happy !

Aarif from Columbus, NJ sent us the following feedback on 5/27/2020 8:55:08 AM

It was a fantastic delivery and perfect for this quarantine! Thank you so much!

Joann from Louisville , KY sent us the following feedback on 5/27/2020 8:52:03 AM

First time ordering, I personally haven’t tasted your cupcakes yet, I sent them to my daughter who lives out of state. She called to thank me as she was eating one of them. I could tell she loved it. I love the fact that they are in glass jars. So much better for the environment. I look forward to tasting them myself one day. Thank you and the best to both of you

Sheryl A from Manassas, VA sent us the following feedback on 5/27/2020 8:44:11 AM

BEST EVER!!! Always the best for gift giving for any occasion THANK YOU

Raymond M from Fair Lawn, NJ sent us the following feedback on 5/27/2020 8:28:57 AM

Once again excellent job. My granddaughter loves your product. Tried the lemon strawberry cupcake. It’s her new favorite

Sarah from Lakeville , MN sent us the following feedback on 5/27/2020 8:04:12 AM

Always delicious!! Love giving these as gifts!!

Samantha from New York, NY sent us the following feedback on 5/27/2020 7:42:01 AM

Your cupcakes are amazing! The best cake I had ever had. Thank you.

Linda from Gainesville , VA sent us the following feedback on 5/27/2020 7:31:35 AM

My Grandchildren loved them!!

Jill from Wayne, NJ sent us the following feedback on 5/27/2020 7:28:32 AM

Thank you for such prompt service during this very difficult time. It brightened the day of the person I sent it to since I was unable to be there myself.

Donna from Peabody, MA sent us the following feedback on 5/27/2020 7:11:07 AM

Thank you for making gift giving easy during this Pandemic!

Linda from Gainesville , VA sent us the following feedback on 5/27/2020 7:10:28 AM

Your cupcake jars were amazing, my Grandchildren loved them Thanks so much

Mary Ann from West Kingston , RI sent us the following feedback on 5/27/2020 7:10:00 AM

My sister loved the idea and the cupcakes . An easy way to be thoughtful .. wish your business the best !

Tara from Aberdeen, NJ sent us the following feedback on 5/27/2020 6:54:06 AM

My daughter ordered the 2 cupcakes along with the birthday package for her friend whom she could not be with on her birthday due to COVID19. Not only were the cupcakes delicious, but the birthday package included the cutest items that just made her friends day so much more special! We will definitely be using you guys again!

Donna from Lehigh Acres, FL sent us the following feedback on 5/27/2020 6:40:24 AM

I have not seen your cupcakes in person (or tasted them) but everyone I have sent them to say they are delicious and really likes the way they are presented.

Teresa from St. Augustine, FL sent us the following feedback on 5/25/2020 4:23:05 PM

A friend sent them to me after surgery. They were awesome. So I sent them to a friend on her 50th birthday. She was so excited. Will send more gifts in the future. Love them!

Judith from Burlington, MA sent us the following feedback on 5/22/2020 5:45:24 PM

keep up the good work!!! your product is delicious!!!!

Sharon from Chatham, IL sent us the following feedback on 5/22/2020 12:54:14 AM

The recipients said the cupcakes were very very good! They had never had them before. Thnx for making such great products!

Suzanne from Spotsylvania, VA sent us the following feedback on 5/21/2020 7:34:02 PM

This order was a gift for a dear friend's 60th bday! She was very surprised and LOVED the two cupcake jars she recieved. Thank you so much!

Paula from Hudson, MA sent us the following feedback on 5/21/2020 1:24:10 PM

Fabulous way to celebrate my granddaughter’s 8th birthday! Especially during this challenging time of Covid 19!

Patricia from Phoenix, AZ sent us the following feedback on 5/20/2020 11:57:27 PM

I sent this as a gift to my mother for Mothers Day. She is 96 in assisted living with the facility in quarantine. She loved it - loved the card too. She was very happy with the whole package. Thanks for your help!

Heather from Northfield , MN sent us the following feedback on 5/20/2020 7:09:15 PM

This was sent to my daughters who have been separated from me during the COVID crisis. They reported all good things and loved the gift.

Helen from Holden, MA sent us the following feedback on 5/20/2020 6:56:57 PM

My daughter was blown away by your cupcakes. I am so happy as I wanted to cheer her up with something awesome. I’ve already ordered another set of cupcakes from you for my girlfriends daughters graduation this Friday!!! I will be ordering from you whenever I have a special event. Thanks for this ray is sunshine in a gloomy Covid world.

Tina from Chandler, AZ sent us the following feedback on 5/20/2020 5:41:38 PM

My son and his girlfriend loved the cupcakes!!! Can’t wait to buy some for myself!!

Kayla from Chicopee, MA sent us the following feedback on 5/20/2020 4:32:00 PM

I ordered 6 cupcakes for my mom as a Mother's Day gift. She was blown away!! She loved how they came in cute little mason jars, the Lovepop card they came with, and texted me each time she tried a new flavor telling me it was her new favorite! She even ordered a 2-pack for one of her co-workers as a pick-me-up due to COVID-19 stress. I will definitely be ordering Wicked Good Cupcakes again (and already have for my dad as a Father's Day present) :)

Krystal from Staten Island, NY sent us the following feedback on 5/20/2020 11:30:30 AM

great tasting products and great option especially for times like these! Thank you!

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