Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 36,993 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 36,993
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.50 out of 6
- How would you rate the overall taste of the product? 5.50 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(93.62% answered Good, Very Good or Amazing)
And here are some of the comments they left
Noreen from Oak Ridge, NJ sent us the following feedback on 6/16/2021 4:37:10 PM
Love your company, love the name, love that you are a mom and daughter company !!!!! Delivery was speedy and arrived on the date as promised.
Upon receiving my initial gift, I immediately ordered a set to send to my son and his girlafriend in CO. They were a HUGE hit !!!! I have told everyone I know about Wicked cupcakes !!!!!
I will definately be ordering from you again !!!!
Jasmin from Davis, CA sent us the following feedback on 6/16/2021 11:15:37 AM
Please dont ever take the red velvet off the menu! Its amazing
Ami from Peoria, AZ sent us the following feedback on 6/16/2021 11:10:13 AM
Keep being amazing!
Jason from Harvey, LA sent us the following feedback on 6/16/2021 10:28:36 AM
Your cupcakes in a jar are amazing.
My only advice I would suggest is having more peanut butter options.
Denise from Crawfordville , FL sent us the following feedback on 6/16/2021 10:16:41 AM
Always wonderful
Jennie from Pittsboro , NC sent us the following feedback on 6/16/2021 6:48:28 AM
Your cupcakes in a jar are so unique! Each one tastes fantastic and they are fun to present and make an occasion special!
Highly recommend!
Lorraine from Rehoboth Beach, DE sent us the following feedback on 6/16/2021 6:40:16 AM
Keep up the good work!
Gail from Three Bridges, NJ sent us the following feedback on 6/16/2021 6:19:18 AM
Love your products and the packaging. I have told everyone how good you are.
Felicia from Bowie, MD sent us the following feedback on 6/16/2021 5:44:47 AM
Thanks for excellent customer service
A Sandra from Mashpee, MA sent us the following feedback on 6/12/2021 11:57:36 PM
You do an awesome job and your staff is excellent to deal with when placing an order by phone and your ordering process online is very easy.
I have been ordering since you first opened and have put many smiles on faces when a surprise delivery from you was delivered.
Plus very happy tummies,,
Cheryl from Huntsville, AL sent us the following feedback on 6/11/2021 8:59:25 AM
I have sent 2 birthday cupcake boxes recently and both were received on time and as pictured -festive, fun and delicious
for me it was reassuring someone alone would get a little party in a box. I especially like the selections for flavor.
thank you
Linda from Tinley Park, IL sent us the following feedback on 6/10/2021 5:29:16 PM
All of us were quite pleased with the birthday box cupcakes and favors.
Janice from Pittsford, NY sent us the following feedback on 6/9/2021 9:04:46 PM
Wonderful product!
Michele from Wallingford, CT sent us the following feedback on 6/9/2021 8:24:30 PM
You have a great product! Keep up the good work.
Judith from Philadelphia, PA sent us the following feedback on 6/9/2021 10:26:53 AM
Thank you and I want to say I was treated to amazing customer service also.
Madelyn from Clermont, FL sent us the following feedback on 6/9/2021 8:59:24 AM
I love the new flavor with cookie butter and cinnamon!
Marjorie from Owings Mills, MD sent us the following feedback on 6/9/2021 8:35:33 AM
I have been ordering for years. The perfect gift!
Pamela from Ocoee, FL sent us the following feedback on 6/9/2021 7:44:45 AM
We have ordered these cupcakes many times and they always arrive on time. The quality remains the same every time we have ordered. We are definitely repeat customers, however, I wish you offered discounts more often (because they are a little pricey). Other than that, keep up the good work!!! You are doing great.
Sandra from Sandy Springs, SC sent us the following feedback on 6/9/2021 7:17:16 AM
Just keep up the good work!
Tammy from Dandridge, TN sent us the following feedback on 6/9/2021 6:53:07 AM
Super cute presentation. Tastes great. Just perfect gift!
Alvina from Raleigh, NC sent us the following feedback on 6/9/2021 6:52:33 AM
The pricing and ordering options are spot on. The 2 cupcake pack is the perfect size and price for a quick and easy small gift to say thank you, thinking of you, get well, etc.
Kajal from Danville, PA sent us the following feedback on 6/9/2021 5:37:50 AM
You all are doing an amazing job! Don’t change anything! The process of ordering, shipping, and the product itself were perfect!! Thank you!!!!
Barbara from Wolcott, CT sent us the following feedback on 6/7/2021 2:39:59 PM
I ordered the gluten free reverse Birthday cake and peanut butter brownie for niece who is celiac, so she can have cake at my wedding. She absolutely loved it. My Sister-In-Law loved the idea and will most likely be ordering from you in the near future.
Joann from Brooksville, FL sent us the following feedback on 6/4/2021 11:41:17 PM
I ordered this as a gift for my Son (41) for his Birthday and both he and his wife messaged me saying they were the best cupcakes ever! I will definitely be ordering them again!
Dennis from Lincoln Park, NJ sent us the following feedback on 6/4/2021 9:42:10 PM
Thank you so much for your incredible products and excellent service!! I look forward to ordering again with you very soon! Thank you!!
Fran from Lindenhurst, NY sent us the following feedback on 6/3/2021 12:34:04 PM
Your cupcakes are absolutely DELICIOUS. The ingredients are of high quality & the presentation is awesome. I am a VERY big fan of your product & company. I shared my love of your products with all the others teachers at my school. Thank you!!!
Marcia from Yucaipa, CA sent us the following feedback on 6/3/2021 11:55:42 AM
Great experience
Kathleen from Somerville, MA sent us the following feedback on 6/3/2021 9:14:39 AM
So excited that you have the gluten free option. My daughter graduated from college and has Celiac disease and sometimes it's hard to find a celebratory cake that is gluten free. So tasty; loved the packaging and the spoons!! Excellent! So glad I ordered and will order again! Definitely!!
Susan from Budd Lake, NJ sent us the following feedback on 6/3/2021 7:18:32 AM
A great gift.
B from Deer Park, TX sent us the following feedback on 6/3/2021 7:17:28 AM
My friends love the idea of receiving little party in box. Thank you for getting packages on time
Diane from Lewiston, NY sent us the following feedback on 6/3/2021 7:17:15 AM
Great for any kind of gathering!! The variety is amazing!
Dana from Mooresville, NC sent us the following feedback on 6/3/2021 7:04:07 AM
Awesome product, awesome and easy ordering, and prompt shipping! Thank you for offering such a creative product line and gluten free options. Well done!
Michele from Deptford, NJ sent us the following feedback on 6/3/2021 7:02:00 AM
I order cupcakes in a jar regularly for my staff and it continues to delight them every time. I have sent these as gifts to friends for everything from birthdays, welcome home from deployment to sympathy gifts to families. Thank you for such a unique product and for perfectly timed delivery. You make ordering so easy!
Felicia from Bowie, MD sent us the following feedback on 6/3/2021 6:45:05 AM
Thanks for making fresh and delicious cupcakes! Keep it going!
Ralph from Rocky Mount, NC sent us the following feedback on 6/3/2021 6:44:59 AM
They were brought as gifts for visitors, which was a very good gift. Am looking forward to ordering again from you. Thank you very much.
Jeanne from South Portland , ME sent us the following feedback on 6/3/2021 5:51:10 AM
Your products are amazing! This is my second order and, once again, I’m not disappointed. Thank you for such a delicious treat!
Joann from Frankfort, ME sent us the following feedback on 6/3/2021 5:34:22 AM
You guys are amazing! I made a last minute purchase for my daughter for her bday and it shipped on time ( with email updates) and arrived on time (small miracle). Thank you for making her bday a little sweeter and special
Maureen from Park Ridge, NJ sent us the following feedback on 6/3/2021 5:33:12 AM
The birthday box was great. My friend was so surprised! He especially loved the cupcakes.
Thanks again.
Tracy from Hermon, NY sent us the following feedback on 6/2/2021 6:38:06 PM
Keep up the amazing work!
Tim from Rocklin , CA sent us the following feedback on 5/27/2021 9:32:36 PM
You all ROCK!!!