Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.
But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.
It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!
Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 33,579 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 33,579
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.50 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.52% answered Good, Very Good or Amazing)
And here are some of the comments they left
Melissa from Bettendorf, IA sent us the following feedback on 3/3/2021 2:17:15 PM
I just have to tell you that the vanilla birthday cake cupcake was the BEST cupcake I've ever had! It was the perfect balance of cake to frosting with a yummy vanilla flavor. 10/10.
Karl from Royersford, PA sent us the following feedback on 3/3/2021 1:30:20 PM
Keep doing what you're doing. Your product is terrific. The flavors are outstanding - we haven't found one yet that we don't want more of immediately. Looking forward to whatever you are creating next.
Mary from Stoughton, MA sent us the following feedback on 3/3/2021 10:02:03 AM
Wicked Good Cupcakes are now my "go to" for any time I want to reach out to a friend. I have probably used you ten times in the past few years and as I'm writing this I think it might be time for me to treat myself one of these days! Your product is the best!!!
Patricia from Yarmouth, ME sent us the following feedback on 3/3/2021 9:47:27 AM
Everyone I’ve sent the cupcakes to LOVES them!
Janet from Cheshire, CT sent us the following feedback on 3/3/2021 9:28:52 AM
My son and I enjoyed seeing you both on shark tank. We loved the cupcakes !! I plan on buying more !
Jill from Aberdeen Proving Ground, MD sent us the following feedback on 3/3/2021 9:23:19 AM
I have been ordering the birthday box for my daughters on their birthday each year for the past 3 years or so. They absolutely rave about the cupcake jars, and look forward to them every year! Thank you!!!
Eg-36076-9719304 from , sent us the following feedback on 3/3/2021 8:38:01 AM
Yummy! Amazing! Scrumptious! Best thing I have eaten in a great while! A breath of fun during the lock-down!
Anne from Shenandoah, PA sent us the following feedback on 3/3/2021 8:25:40 AM
Very surprised by the fantastic flavor and freshness of the cupcakes. I was expecting a grocery store assembly line product but was blown away by the taste and exceptional quality. I will definitely be a repeat customer
Mark from Franklin, TN sent us the following feedback on 3/3/2021 8:24:33 AM
Everything was perfect!!
Kim from North Redington Beach, FL sent us the following feedback on 3/3/2021 8:02:56 AM
David from Chicago, IL sent us the following feedback on 3/3/2021 7:41:39 AM
Due to an personal issue, we did not get eat our cupcakes until 3 days after they were delivered. They were just as good as previous orders that we ate the day they arrived. I was very impressed since I figured they might not be as good after a day or two, but they were still fantastic and we loved them as usual. Well done. Great great product. We love them.
Steven from Langhorne, PA sent us the following feedback on 3/3/2021 7:22:06 AM
Thank you so much! We sent this as a gift and is she loved it! We have family that live in other states and will definitely do this again!,
Diana from Glen Oaks, NY sent us the following feedback on 3/3/2021 7:16:46 AM
My friend had some surgery and she really loved getting this gift. She is a cupcake lover and it was the perfect Medicine”. She was so excited and loved everything about it!
Margaret from Massapequa, NY sent us the following feedback on 3/3/2021 7:14:28 AM
I can’t say enough nice things about you guys!! Thanks to you my birthday celebrations were awesome!
Lori from New Bedford, MA sent us the following feedback on 3/3/2021 7:00:09 AM
Keep up the great service
Amie from Georgetown, TX sent us the following feedback on 3/3/2021 6:57:45 AM
LOVE your cupcakes!!! The appearance, taste, presentation & service are too notch! This is the 6th time I’ve ordered these in the past 5 months & im hooked! Such a unique & fun idea.
Elise from Cobleskill, NY sent us the following feedback on 3/3/2021 6:54:32 AM
Best gift to send!
I keep recommending you to everyone!
Lynn from North Chelmsford, MA sent us the following feedback on 3/3/2021 6:33:20 AM
Awesome product! My son loved getting the cupcakes for his birthday. Thank you!!
Carolyn from Broad Brook, CT sent us the following feedback on 3/3/2021 6:08:08 AM
Thanks for bringing sunshine to a college student!
Deena from Edison , NJ sent us the following feedback on 3/3/2021 5:50:59 AM
Your Valentines flavor were so delicious. Another success. Thank you
Sharon from Glen Ellyn , IL sent us the following feedback on 3/3/2021 5:09:58 AM
I splurged on myself with this special 2pack and it was so delicious. These would make lovely gifts and I’m sure to buy again for myself too. I’m so glad I saw your episode! Good job
Mary Louise from Coram, NY sent us the following feedback on 2/27/2021 12:05:55 PM
My friend loved the cupcakes we sent for her birthday in January. She was so impressed with the presentation. I was also very happy to see the Pay It Forward Friday which just so happened to be the day I ordered the gift for her. At that time it was for the WWF which is a charity close to our hearts.
I just ordered another birthday box for my sister in law and had every intention to order it yesterday but life gets in the way :-(.
Thank you for such a special, delicious and different birthday gift idea!
Raynond from Bluffton, SC sent us the following feedback on 2/27/2021 9:03:42 AM
Keep up the great job. Will definitely order from you again! Great gift!
Vickie from Fernandina Beach, FL sent us the following feedback on 2/27/2021 7:03:16 AM
My friend sent me some and they were awesome so I ordered more for some family members.
Tiara from Baltimore, MD sent us the following feedback on 2/25/2021 6:36:29 PM
Serena from Monroe, NC sent us the following feedback on 2/25/2021 6:02:22 PM
I’m addicted to Shark Tank and was so excited to get these for my nephew as a birthday gift. He loved them! He also has celiac disease, so I was thrilled with the gluten free options.
Lisa from Chester, VA sent us the following feedback on 2/24/2021 10:03:35 PM
Keep up the awesome work and wonderful customer service! Great job!!
Love small business!!
Tamara from Debary , FL sent us the following feedback on 2/24/2021 7:08:41 PM
Your customer service was impeccable!! And at a time like this when people need some joy and happiness this is such a nice gift to have available to give. Thank you!
Peggy from Hertford, NC sent us the following feedback on 2/24/2021 1:12:15 PM
I bought these for my daughter for Valentine's Day. They arrived on time and she raved about them. I was so glad. You have a great product at a very reasonable price and excellent dependable shipping. I searched a lot of different items and decided on you and you did not disappoint!! Thank you very much.
Mikel from Sandown, NH sent us the following feedback on 2/24/2021 10:47:46 AM
We are sending these to everyone, all over the US, for their birthdays. We are so impressed with your product, and packaging! We recently ordered 12 for my husband’s 50th birthday get-together, and everyone was impressed. No one said a word while devouring their cupcakes. The gluten-free were exceptional as well! Thank you!
Tracey from Medford , NJ sent us the following feedback on 2/24/2021 10:36:12 AM
Love this product . Never disappointed!!!!! Keep up the great work
Candace from Meriden, CT sent us the following feedback on 2/24/2021 10:24:21 AM
Amazing company with an amazing product line! I sent the cupcakes in a jar to both my granddaughter and daughter for their birthdays (one day apart). They enjoyed them immensely!
Can't wait to order again! Thanks so much for the "wicked good" experience!!
Nancy from Collierville, TN sent us the following feedback on 2/24/2021 9:20:04 AM
Weather was bad and everything still arrived on time. Great service. Thank you!
Ordering from you makes me look really good. My friends are thrilled to receive.
Erin from Paris, MO sent us the following feedback on 2/24/2021 8:54:55 AM
Cupcakes were absolutely amazing!!!
Christina from Staten Island , NY sent us the following feedback on 2/24/2021 8:54:16 AM
Wishing you great success! Can’t wait to order again!!
Becky from Grayson, GA sent us the following feedback on 2/24/2021 8:33:29 AM
I have ordered from you guys several times and have been very happy with out come! Great job always!
Kathy from Evansville , IN sent us the following feedback on 2/24/2021 8:30:38 AM
Your products are all delicious and your packaging is all darling. Thank you!
Diana from Colona, IL sent us the following feedback on 2/24/2021 8:13:35 AM
You rock! Ordered as a gift and recipient absolutely loved the product!
Peter from Webster, NY sent us the following feedback on 2/24/2021 7:52:43 AM
Just keep up the good work!
Edna from Fort Myers, FL sent us the following feedback on 2/24/2021 7:33:02 AM
As a Bostonian, when I saw this on Shark Tank I knew I would order. This was a birthday gift for my cousin on the south shore, I live in Florida now, and was delivered right on time and she was blown away, never saw anything like this. I will definitely use your company for sending gifts again.....wicked cool ! ( we are always Bostonians no matter where we move). I may have to treat myself one day.