Real Reviews from Real Customers
Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So
in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website.
We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill
out the survey (industry statistics are generally around 3%). Since launching this
program 40,736 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!
Total number of actual customers that have filled out our survey to date: 40,736
Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)
Here are the results so far:
- How would you rate the overall quality of the product? 5.25 out of 6
- How would you rate the overall taste of the product? 5.25 out of 6
- How would you rate the overall appearance of the product? 5.50 out of 6
- How were you treated by our staff? (if applicable) 5.50 out of 6
- Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
(96.78% answered Good, Very Good or Amazing)
And here are some of the comments they left
Shawn from Ny, NY sent us the following feedback on 12/6/2018 11:56:11 AM
Very tasty cupcakes Enjoyed very much, Congrats on your success!!!! Will be ordering in the future.
Karen from Rancho Santa Margarita, CA sent us the following feedback on 12/6/2018 11:47:35 AM
Your product is amazing, innovative and we love it! No advice at this time!
Karin from Rhinebeck , NY sent us the following feedback on 12/6/2018 9:17:16 AM
Keep up the great work putting a smile on every face that tastes your product!
Dave from La Crescent , MN sent us the following feedback on 12/6/2018 9:14:07 AM
Awesome products, easy to order.. totally satisfied.
Joseph from East Haven, CT sent us the following feedback on 12/6/2018 8:53:28 AM
quality product keep up the good work - thanks
Kathleen from Evansville, IN sent us the following feedback on 12/6/2018 7:31:39 AM
Your products are amazing. I have sent them to others after I received them and have heard nothing but the highest praise. Your staff is always very help and service is fantastic. Thank you so much.
Jill from Lancaster, PA sent us the following feedback on 12/6/2018 7:20:27 AM
I have used your products two times this year and I will do so again. I wish someone would send me these cupcakes--they are so good and fun to send to people as gifts. My daughter is away at college in South Carolina and she has been a house guest and these are a great way to say thank you! I love your products!
Diane from Port St Lucie, FL sent us the following feedback on 12/6/2018 7:16:24 AM
So yummy. Great gift idea. Sent out 3 different order for holidays.
Jackie from Freehold, NJ sent us the following feedback on 12/6/2018 7:05:11 AM
I originally ordered cupcakes as a birthday treat for my son in college( out of state). They were delivered to the wrong address. I wrote them off as a loss. When your original survey came I made note of my son not receiving the shipment. I immediately got a response( tracking proved it went to the wrong address) . Your company offered to replace the order free of charge- excellent customer service! I had the order sent to our home and we enjoyed your delicious cupcakes for Thanksgiving. We will definitely order from you again.
Cathy from Stoneham, MA sent us the following feedback on 12/6/2018 5:51:21 AM
Have purchased from you many times. Usually cupcakes, once pies. I haven't eaten them myself, yet, but everyone I send to loves them. Keep up the wicked good service
Deborah from Hackettstown, NJ sent us the following feedback on 12/6/2018 5:07:34 AM
Keep doing such a wonderful job!
Eg-1063-4869566 from , sent us the following feedback on 11/30/2018 7:07:07 PM
The cupcakes were purchased for me by my brother as a birthday gift. Very impressed with how easy it was for me to pick out items I wanted & select a delivery date!
Eg-1072-434229 from , sent us the following feedback on 11/28/2018 12:23:55 PM
Love everything about this whole concept and the product is incredible!
Judy from Mokena, IL sent us the following feedback on 11/28/2018 9:48:39 AM
I sent cupcakes to my son at college for birthday. He really enjoyed them and I liked the way they were packaged. They got there on his birthday. I would definitely order again.
Donita from Rockford, MI sent us the following feedback on 11/28/2018 9:48:34 AM
My daughters (twins) loved the birthday in a box- It was perfect to be able to send them each a cupcake, hats, candles- we were not able to be with them on their birthday and I was able to get this delivered the day before -
Thank you for your service!
Maryanne from Sherborn , MA sent us the following feedback on 11/28/2018 9:10:15 AM
LOVE the whole thing - family, cake, frosting, sprinkles!! :)
Laura from Millersville, MD sent us the following feedback on 11/28/2018 9:08:52 AM
I ordered these for my son who is gluten free for his 19th birthday, he loved them!!! I actually had him and his non gluten free brother fighting over them!!! Beyond thrilled to have this option, as he will be heading off to college and I can send them to him. The only recommendation I would make is I thought the label was too “long” I found myself wanting to see more of the actual product in the cute container. Just my personal opinion. Everything about these are awesome, love the colors on the label the way they are packaged and the fact that the gluten free ones actually taste amazing is fabulous!!!!!! Thank you so much ????
Joan from Centennial, CO sent us the following feedback on 11/28/2018 8:28:34 AM
Tried it for a teenager soon going to college. Wanted to see if he liked it so I could send him a little surprise once-in-a-while. He liked them!
Lori from Boalsburg , PA sent us the following feedback on 11/28/2018 8:08:26 AM
I sent these to my daughter for her birthday...she loved them!! Very delicious.
Melissa from Hamlet, IN sent us the following feedback on 11/28/2018 7:02:26 AM
My daughter considers herself a cupcake connoisseur and she absolutely loved your product. Thank you for the on time delivery for her birthday and the prompt customer service when i called in. I will definitely order again and maybe even for myself.
Jennifer from Cary, IL sent us the following feedback on 11/21/2018 8:28:55 AM
It was the absolute perfect gift to send to my daughter in college. A wonderful price point for such a quality treat. she loved the cupcakes! Thank you so much we will be ordering again !
Doris from Clayton, NJ sent us the following feedback on 11/21/2018 7:26:53 AM
I sent my daughter the birthday box and she loved it!!
Diane from Scarsdale, NY sent us the following feedback on 11/21/2018 5:44:59 AM
Ordered for my college daughter - she LOVED them - thanks!!!!
Kristi from Portland, ME sent us the following feedback on 11/15/2018 10:44:28 AM
The cupcakes in a jar made my daughter's first college Halloween a great one!
Cherylin from Point Pleasant, NJ sent us the following feedback on 11/15/2018 7:25:06 AM
My daughter and her college roommates LOVED the cupcakes I sent to celebrate my daughter’s birthday. Your cupcakes are superior to other cupcakes!
Julie from Highland Park , IL sent us the following feedback on 11/14/2018 9:08:43 PM
Great experience. Very fun to send to our college daughter!
Elizabeth from Dedham, MA sent us the following feedback on 11/14/2018 7:56:23 PM
My daughter and her good college roommate enjoyed the cupcakes that were sent to them during an extremely stressful time. What a great break from all of the stress!
Stephanie from Bethesda, MD sent us the following feedback on 11/14/2018 2:35:31 PM
Your packaging is amazing and the brownies/ cake taste so yummy!!
Allie from Point Pleasant, NJ sent us the following feedback on 11/14/2018 9:14:07 AM
Was very happy with my purchase! Came on the correct day and my best friend was thrilled to have received it!
Mary from Versailles, IL sent us the following feedback on 11/14/2018 9:11:10 AM
I sent these 2 my son at college vs the candy for a treat. He absolutely loved them!
Kassandra from Niagara Falls, NY sent us the following feedback on 11/14/2018 8:06:29 AM
You guys are wicked good as always. I'm glad to have found your website and products!
Rachel from Winston Salem, NC sent us the following feedback on 11/14/2018 7:51:01 AM
Thank you ! Keep being Wicked Good !
Donna from Staten Island, NY sent us the following feedback on 11/14/2018 6:56:44 AM
Love everything about Wicked Good Cupcakes!!
Andrea from Newbury, MA sent us the following feedback on 11/14/2018 6:44:42 AM
I also donated to the troops, and I appreciate that opportunity to send some love to those who serve our country, keep us safe and protect our freedom ! Please keep doing those care packages as I will donate every year and even got my mother to donate !
Elizabeth from Hanson, KY sent us the following feedback on 11/7/2018 10:15:09 AM
I love this idea. I always struggling buying gifts for friends and family - especially ones that are far away. This is perfect!!!
Chris from Simpsonville, NC sent us the following feedback on 11/7/2018 10:00:05 AM
Awesome product. Keep up the good work. You guys/gals are the best.
Tamara from Toledo, OH sent us the following feedback on 11/7/2018 9:59:42 AM
I sent an order to my daughter in college for her birthday- she and her roommates loved them. Something completely different from the norm - they were perfect!!!
Eg-591-4905045 from , sent us the following feedback on 11/7/2018 9:52:48 AM
Your cupcakes were sent to me for my birthday and they were amazing!
Marilyn from Philadelphia, PA sent us the following feedback on 11/7/2018 9:27:10 AM
I'm a cupcake baker and was out of town for my husband's birthday so I looked for cupcakes online to be delivered that might be as good as my own. You offered the best options at the best prices--cupcakes in a jar that would arrive safely and did not need refrigeration. My husband is in a nursing home. After finding you online I remembered seeing you on Shark Tank and thinking you had a terrific idea. I am so happy to have found Wicked Good Cupcakes online and thriving! I ordered Vanilla Birthday Cake and Chocolate Lab. My husband ate the Birthday Cake and I ate the Chocolate Lab when I got home. They were both Wicked Good!--so good I'm ordering for my own birthday delivery as soon as I decide on flavors. I have already ordered to send a thank you to our armed services.
Lynn from Hilton Head Island , SC sent us the following feedback on 11/7/2018 8:44:13 AM
Great product, presentation! I have ordered since seeing on Shark Tank. Granddaughter loved so much she sent me some so I would know how awesome they are!