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Customer Reviews

Wicked Good Cupcakes Customers Enjoying Wicked Good Cupcakes

Each year we bake and ship hundreds of thousands of products and get literally thousands of emails thanking us each month.

But don't take our word for it! See what our customers have to say. Below are just some of the many emails sent to us by people who have actually ordered our delicious products.

It's easy to see why Wicked Good Cupcakes® is the #1 seller of cupcake jars in the United States!

Real Reviews from Real Customers

Customer service and customer satisfaction have always been our top priorities. If there are customers that aren't happy, we want to know it and fix it. So in the summer of 2014, we started emailing our customers one week after receiving a package, asking them to rate us on everything from product quality to the ease of use of our website. We want to make sure that we are properly servicing our customers and that they are happy with our products. We are thrilled that nearly 15% of our customers have taken the time to fill out the survey (industry statistics are generally around 3%). Since launching this program 47,846 of our customers have shared their experience with Wicked Good Cupcakes. It doesn't get any more real than that. Below are the results!

Total number of actual customers that have filled out our survey to date: 47,846

Our customers were asked to answer the questions below using the following scale (1 = Very Bad, 2 = Bad, 3 = Average, 4 = Good, 5 = Very Good, 6 = Amazing/Wicked Good!)

Here are the results so far:

  1. How would you rate the overall quality of the product? 5.25 out of 6
     
  2. How would you rate the overall taste of the product? 5.25 out of 6
     
  3. How would you rate the overall appearance of the product? 5.50 out of 6
     
  4. How were you treated by our staff? (if applicable) 5.50 out of 6
     
  5. Overall, what was your experience with Wicked Good Cupcakes? 5.25 out of 6
    (96.81% answered Good, Very Good or Amazing)

And here are some of the comments they left

Andrew from Ladson, SC sent us the following feedback on 12/11/2019 3:07:35 PM

Keep making them wickedly good!

Ann Marie from Brookline, MA sent us the following feedback on 12/11/2019 5:15:08 AM

My kids loved them and the process was simple. Thank you

Irmgard from Fort Worth, TX sent us the following feedback on 12/5/2019 7:20:18 AM

You’ve made it easy to send my college daughter something special during the holidays.

Afeeza from Woodhaven, NY sent us the following feedback on 12/4/2019 6:39:41 PM

AMAZING SO YUMMY THANK YOU!!!! MY mom sent me this as a care package for finals week and it was everything i needed and more.

Kevin from Ewa Beach, HI sent us the following feedback on 12/4/2019 2:01:00 PM

Keep Up the Wicked Good Job !!!

Janice from Cosby, TN sent us the following feedback on 12/4/2019 1:58:56 PM

Our friends REALLY enjoyed your product!

Denise from Muncy, PA sent us the following feedback on 12/4/2019 1:32:08 PM

I ordered some cupcakes in a jar for my son as a Thanksgiving gift. He was very impressed with the cupcakes in a jar. I will be ordering again ! :)

Bonnie from Milltown, NJ sent us the following feedback on 12/4/2019 8:56:13 AM

After I saw you guys on shark tank I just had to try the cupcakes and I was blown away honestly! Since than, I've ordered several times, never disappointed and when there was a little 'snafu" the staff immediately resolved it without me even having to say anything. I am a customer for life without a doubt and I plan on sharing and recommendint your products especially during the holiday season. Thank you for your yummy yummy cupcakes and outstanding service!

Jennifer from Forestdale , MA sent us the following feedback on 12/4/2019 8:40:05 AM

This was the 3rd time I’ve ordered from you and I will definitely order again! This order was pie in a jar sent to my son who recently moved to New York and was unable to come home for Thanksgiving because he had to work. Because of you I was able to send him the best part of Thanksgiving..dessert! He loved it!

Carolyn from Middletown, CT sent us the following feedback on 12/4/2019 7:49:05 AM

Yum yum yum. Keep it up!

Nita from Bloomfield Hills, MI sent us the following feedback on 12/4/2019 6:22:07 AM

Great product and experience. My college student love getting it and eating it!

Lisa from Brunswick , ME sent us the following feedback on 12/4/2019 5:43:53 AM

Wicked good!!!!

Allene from Saint Augustine, FL sent us the following feedback on 11/28/2019 4:42:34 PM

Keep up the good work!

Paula from Proctorville, OH sent us the following feedback on 11/27/2019 9:33:52 AM

Everything was amazing

Ericka from Fairfax Station, VA sent us the following feedback on 11/27/2019 8:59:38 AM

I ordered this as a welcome home surprise for a friend so they were shipped to his house. He absolutely loved them, said they tasted amazing.

Courtney from Stoneham , MA sent us the following feedback on 11/27/2019 7:38:22 AM

Everything and Everyone was Amazing!!!

Amanda from Dexter, MI sent us the following feedback on 11/27/2019 6:52:07 AM

Ordered as gift for daughter's 18th birthday away at college. She loved the birthday box and unusual presentation and the idea of multiple cakes to sample. She and her roommate got to split the flavors too which she said were very tasty. All around fun idea that was well executed. Thank you.

Paula from Langhorne, PA sent us the following feedback on 11/23/2019 9:15:56 AM

I am so happy with your delicious products! Thank you for the added blessing of sending delightful gifts to my family and friends. I am grateful for you all.

Carly from Pittsburgh, PA sent us the following feedback on 11/20/2019 8:28:12 PM

EVERYTHING WAS AMAZING!

Kathleen from Succasunna, NJ sent us the following feedback on 11/20/2019 3:02:56 PM

Great product and great customer service as always. Thank you

Cherie from Van Nuys , CA sent us the following feedback on 11/20/2019 12:06:53 PM

I appreciate spoons coming with each jar as well as the spoons individually wrapped. Until it comes time to eat, you forget about the spoon. So, thank you! Going one extra step goes a long way. Thank you again! We will definitely order again!

Cody from Pa Furnace, PA sent us the following feedback on 11/20/2019 9:46:02 AM

Amazing company and products. You literally could not do any better! Super impressed!

Grayson from Coatesville, PA sent us the following feedback on 11/20/2019 7:51:46 AM

AMAZING cupcakes!

Maria from Hull, MA sent us the following feedback on 11/20/2019 7:51:31 AM

I sent the cupcakes as a thank you for a great interview with a prospective employer. I got the job. Was it the cupcakes or my credentials? We ll never know for sure. Thank you.

Kathleen from Schenectady , NY sent us the following feedback on 11/20/2019 7:42:58 AM

Best website I have ever ordered from. Extremely user friendly.

Liz from Virginia Beach, VA sent us the following feedback on 11/20/2019 5:09:43 AM

No advice, keep doing what you are doing! We have enjoyed our cupcake jars and have given them to other as gifts. Everyone loves them as much as we do!

Stefanie from Rixeyville, VA sent us the following feedback on 11/13/2019 3:52:41 PM

Keep being Awesome! Enjoyed the goodies very much, Thanks!!

Dorothy from Camp Hill, PA sent us the following feedback on 11/13/2019 3:50:27 PM

Awesome service!! Keep it up!!!

Melanee from Millersport, OH sent us the following feedback on 11/13/2019 1:09:33 PM

Great treats to give as gifts and of course for ourselves. Great idea!!! Will recommend to others!

Jody from Lake View , NY sent us the following feedback on 11/13/2019 12:05:02 PM

Keep doing what you are doing ! My 90 year old Mother got two cupcakes for her birthday from us and raved about them ! We thank you !

Joan from Pine Beach, NJ sent us the following feedback on 11/13/2019 11:36:06 AM

I sent a birthday box to my friend and she was so excited and pleased about what was included and how good everything tasted. I'm looking forward to trying them too but will definitely send as a gift again.

Carol from The Woodlands, TX sent us the following feedback on 11/13/2019 10:56:05 AM

Love this product. As you said---Blew Me Away. First had cupcakes in jar while in Boston. Knew I needed to send to brother's family. Wife is great cook. They were also blown away. Saw you initially on Shark Tank. Keep up the great cooking work. Sea Salt Caramel-Fabulous!!

Dawn from Flint, MI sent us the following feedback on 11/13/2019 10:08:35 AM

Great gift for college students. Sent to my daughter at Michigan Tech University for Halloween. She loved it!

Francine from Danbury, CT sent us the following feedback on 11/13/2019 8:07:48 AM

I think you do an amazing job and have an amazing product.

Tracie from Marietta, GA sent us the following feedback on 11/13/2019 7:49:19 AM

I've given your cupcakes as gifts several times now and everyone always loves them! Thanks for your great product and service. I recommend Wicked Good Cupcakes to everyone!

Lee from Orono, ME sent us the following feedback on 11/13/2019 6:02:13 AM

I sent these to my daughter and son-in-law for Halloween. She said they were amazing- the two bites she got, that is, because he gobbled them both up the very first night! Guess they were pretty great!

Anne from Grosse Ile, MI sent us the following feedback on 11/9/2019 7:24:20 AM

I just absolutely love the cupcakes in the jars! So tasty!

Danielle from Townsend, MA sent us the following feedback on 11/8/2019 2:23:46 PM

Love love the idea and the cupcakes are awesome!

Sister Judy from New Orleans , LA sent us the following feedback on 11/6/2019 6:12:40 PM

Keep doing a great job!!

Cynthia from Garrison, NY sent us the following feedback on 11/6/2019 1:59:15 PM

I had cupcakes delivered to my son at college since he was away for his birthday. He couldn’t of been more happy or satisfied. Thanks for making it a great birthday!!

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