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Frequently Asked Questions

Have questions about our product? Click on the questions below to find the answers to our most commonly asked questions.

What is the shelf life of the cupcake jars?

Our cupcake, cake and brownie jars last from 7-10 days. Refrigeration does not extend the shelf life.

All jars can be frozen for up to 6 months. If you do freeze them, please allow them to thaw before serving.

Do the jars require refrigeration?

Our cupcake, brownie and cake jars do not need to be refrigerated, however, they should kept in a cool, dry place.

All jars can be frozen for up to 6 months if you like.If you do freeze them, please allow them to thaw before serving.

Do you ship to APO Addresses?

We do! These are orders that must be placed via the phone through the Cohasset shop. Please call 781-923-1369 Monday-Friday 9:00-5:00 EST. Dani is our resident APO expert. We'd also like to take this time to thank all of you, whose families have made the ultimate sacrifice and have loved ones serving abroad. To all of you, we offer a 10% discount on your APO product. Thank you and God Bless America.

I thought I ordered an 8 oz jar but the label on the jar says 5.75 oz. Did I receive the wrong product?

We only sell our 8 oz mason jars. The weight you see on the label is the average weight of the cake only. You have received 8 oz of cake by volume. Federal (FDA) regulations require us to put the product weight on all of our jars. Some cake weighs more. We take the lowest average and that's what you see on the label.

Do I have to be home to receive my product?

We ship via UPS. Wicked Good Cupcakes ships without a signature required. That being said, UPS reserves the right, when delivering to an apartment or condo complex or college, to not leave the package if no one is home in order to prevent the theft of your package. UPS issues a tracking number as soon as your shipping label has been printed. We encourage you to follow your package and if you have not received your package, to please call the UPS Customer Service line @ 1 (800) 742-5877 and present them with your tracking number so that they can help you locate your package.

We also encourage all our customers to sign up for UPS My Choice. It's a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It's free and easy to sign up. Simply go to http://www.ups.com/mychoice/ for more information or to sign up.

Please refer to our shipping policy for more information on shipping.

Help! My package is in transit and I need to change the address!

We are able to change addresses, notes and flavors to orders placed online if we catch the mistake before 4pm EST the day BEFORE the order is to be shipped. Due to security changes, post 9/11, we are not able to make these changes on the fly. We ask that you read and re-read addresses and messages before you ship to avoid any potential mistakes before your order leaves our facility.

We also encourage all our customers to sign up for UPS My Choice. It's a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It's free and easy to sign up. Simply go to http://www.ups.com/mychoice/ for more information or to sign up.

Please refer to our shipping policy for more information on shipping.

I don't like cream cheese in my frosting. Can you make me some frosting without any cream cheese in it?

As much as we'd like to accommodate all likes and dislikes, we have our standard recipes and these are what we follow. We are always striving to add to our menu. We ask that you check in with the website to see what's new or in the works at Wicked Good!

My son/daughter has a peanut/tree nut allergy. Are your cupcakes safe for them to eat?

At Wicked Good, we practice safe food handling. However, only you know the severity of a loved one's allergy. We respectfully ask that you refrain from ordering our product if you have any hesitation or question about a potentially hazardous ingredient. We have peanuts/peanut butter, tree nuts, products that contain soy, dairy, wheat and eggs on the premises. We can't in good conscience take liberties when advising on such an important issue. Thanks for ordering responsibly!

When should I place an order to receive it by…?

Our site allows you to choose the arrival date of your package up to 30 days in advance. During busy seasons (holidays) we encourage you to place your order several weeks before you want it to arrive in order to get the best shipping rate. Because we bake and ship fresh, we get booked up fast. We ask you to plan ahead in order to avoid disappointment.

Please refer to our shipping policy for more information on shipping.

The date I want my package to arrive isn't available. Why?

There are a variety of reasons why a certain date may not be available for delivery. Because our product is baked fresh the day your order ships, we have limits on the number of products we can produce each day. Once that limit is reached, that day is shut off on the website. So during holidays, you may notice certain days are not available. Also, UPS holidays are taken into consideration when offering delivery dates.

Please refer to our shipping policy for more information on shipping.

Where can I find a list of ingredients and nutritional information?

All of our products have labels or cards that include all of the ingredients and allergen warnings. We do not have a compiled list of nutritional information as of yet but that will become available in the near future. If you are following a Weight Watcher's program we suggest that you treat our jars like they are two cupcakes.

How can I customize the jars for an event/corporate order?

We can customize your cupcake jars with top labels or wrap around labels. Price to customize depends on several factors such as quantity and level of customization. To find out more, you can call the shop at 781-923-1369, Monday-Friday. 9:00-5:00 EST or email us at customerservice@wickedgoodcupcakes.com and we'd be happy to discuss the different options with you. Thanks!

You had a Lemon/Coconut/…etc. flavored jar on the website and now it's gone…What happened?

We have standard, flavor cupcake jars that are available year round. We add seasonal flavors that are only available for a limited period of time. But no worries! Your seasonal favorites will be rotated back in again. Think of it this way…It gives you something yummy to look forward to!

How much will shipping be?

Shipping costs are determined by several variables and can be answered in the shopping cart section of the website. If you're looking to send a large number of packages, a customer service representative can help you with your entire order and provide you with a full quote. You can email us at customerservice@wickedgoodcupcakes.com or call the shop Monday-Friday at 781-923-1369 9:00-5:00 EST.

Please refer to our shipping policy for more information on shipping.

I typed in my address and UPS says my address is not valid. Help!

If you see this message, it means that UPS does not recognize the address as you entered it. We use UPS validation to minimize mistakes made during the order process. Please be sure you've entered your address exactly as it is registered with the US post office. In some instances, UPS will still not recognize it. In this case, if you are sure the adddress is correct and UPS has delivered there in the past, you can check the box that says "Please ship to the address provided". Please be aware however, that if you do check this box and choose to bypass UPS validation, Wicked Good Cupcakes and UPS cannot be responsible if your package does not arrive.

Please refer to our shipping policy for more information on shipping.

I would like Wicked Good Cupcakes to donate to our charity/event.

Please send all requests to customerservice@wickedgoodcupcakes.com. Please understand that while we would love to help everyone, we must self impose limits on what we can do. We wish everyone the very best of luck with all of their charitable endeavors.

And finally…What is Kevin O'Leary really like?

This is our favorite question! Kevin has been an involved, honest and always available mentor for us here at Wicked Good. His opinions and sense of humor, as well as his support and willingness to include us in many of his own projects have not only been nothing short of amazing but a real honor as well. His belief in us and our company has been inspiring and has greatly contributed to our “proof of concept”.

In our book, he has truly earned the name Mr. Wonderful. Thank you Kevin, for everything.