Shipping Policy
PLEASE NOTE:
Due to some restrictions as a result of the COVID-19 outbreak, UPS has suspended their UPS Service Guarantee. For more information,
please visit https://www.ups.com/us/en/service-alerts.page?id=alert1 (opens in new window).
Also, becuase of the increased demand we are experience, some delivery days may not be available. We apologize for any inconvenience,
and appreciate your understanding during these challenging times.
All orders are shipped via UPS. We ship on Monday - Friday excluding holidays. We do not ship or deliver on weekends. During busy times and holidays, we may sell out on certain days and therefore
will not offer that shipping day.
After entering the zip code you want to ship to,
you will be provided with a calendar showing available delivery dates and associated costs. The date you are choosing is the date on which you wish the package to arrive NOT the day it will ship.
The delivery days and costs presented to you will depend on the following
- When your order is being placed. Orders placed before 4pm EST are eligible to ship the next business day.
- The zip code you are shipping to.
- Whether or not you're shipping to a residential address or a commercial address (commercial addresses are less expensive).
- The weight or dimension of the package being shipped.
We ship using the following methods.
- Ground (least expensive) - if the package can arrive within 3 days (Saturday and Sunday do not count as days since UPS does not consider those days in transit).
- 3 Day Select.
- 2nd Day Air.
- Next Day Air (saver and regular when saver is not available).
Orders will be scheduled arrive by end of day on the date chosen (UPS considers end of day by 7pm). Unfortunately we cannot set a specified delivery time. During the holidays, packages can arrive as late as 10pm.
Shipping to a commercial address vs a residential address will save you on average $2.50 on the shipping cost.
Costs and shipping methods provided by UPS are based on your chosen arrival date.
Wicked Good Cupcakes® contracts with a third party shipping vendor (UPS) to deliver your package.
As such Wicked Good Cupcakes® can only guarantee that
your order will be ready for shipment on the day shown in your order confirmation. We cannot guarantee the arrival date. Certain circumstances such as weather or address issues can delay the pickup or arrival of your package.
We will be happy to work with you and UPS
to resolve any delays that occur, however, Wicked Good Cupcakes®
cannot refund any part of your order as a result of shipping delays or incorrect deliveries.
Your least expensive shipping option is UPS Ground. The shipping address and the arrival day you choose will determine if ground shipping is availabe. We will only present ground shipping if UPS
estimates your package to arrive to you within 3 calendar days.
We also encourage all our customers to sign up for UPS My Choice. It's a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It's free and easy to sign up.
Simply go to https://www.ups.com/us/en/services/tracking/mychoice.page for more information or to sign up.
The list below gives you a general guideline of which states we can ship a package to using UPS Ground Service and the number of days it will be in transit
| State |
UPS Ground Transit Days |
| Alabama |
2 to 3 days depending on location |
| Colorado |
3 to 4 days depending on location |
| Connecticut |
1 to 2 days depending on location |
| Delaware |
1 to 2 days depending on location |
| Florida |
2 to 3 days depending on location |
| Georgia |
2 to 3 days depending on location |
| Illinois |
2 to 3 days depending on location |
| Indiana |
2 days |
| Iowa |
3 days |
| Kansas |
3 days |
| Kentucky |
2 days |
| Louisiana |
3 to 4 days depending on location |
| Maine |
1 to 2 days depending on location |
| Maryland |
1 to 2 days depending on location |
| Massachusetts |
1 to 2 days depending on location |
| Michigan |
2 to 3 days depending on location |
| Minnesota |
3 to 4 days depending on location |
| Mississippi |
3 to 4 days depending on location |
| Missouri |
2 to 4 days depending on location |
| New Hampshire |
1 to 2 days depending on location |
| New Jersey |
1 to 2 days depending on location |
| New York |
1 to 2 days depending on location |
| North Carolina |
2 days |
| Ohio |
2 days |
| Pennsylvania |
1 to 2 days depending on location |
| Rhode Island |
1 to 2 days depending on location |
| South Carolina |
2 days |
| Tennessee |
2 to 3 days depending on location |
| Texas |
3 to 4 days depending on location |
| Vermont |
1 to 2 days depending on location |
| Virginia |
1 to 2 days depending on location |
| Washington DC |
2 days |
| West Virginia |
2 days |
| Wisconsin |
3 days |
All other states will require express shippping (UPS 3 Day Select, 2 Day Air, or Next Day Air)