Frequently Asked Questions

Have questions about our product? Below are some of our most commonly asked questions.

What is the shelf life of cupcake jars?

We recommend you eat our cupcake jars within 7 days after receiving them. Refrigeration does not extend the shelf life.

Or, cupcake jars can be frozen for up to 6 months. Please allow them to thaw before serving.

Do the jars require refrigeration?

Our cupcake jars don't need to be refrigerated, however, they should kept in a cool, dry place.

All jars can be frozen for up to 6 months. Please allow them to thaw before serving.

What type of frosting does Wicked Good Cupcakes use?

Most Wicked Good Cupcakes are made with our special vanilla or chocolate buttercream frosting recipe. All of our buttercream frosting is made with a touch of cream cheese for added richness. Select flavors use our traditional-style cream cheese frosting. See each flavor's details page for specific information.

Where can I find a list of ingredients and nutritional information?

All of our products have labels that list all of the ingredients, nutritional information, and allergens. You can also see a list of ingredients and allergens by clicking the "view details" link next to each flavor on our website..

Can I substitute different frostings or toppings in cupcake jars I order?

Unfortunately we can't customize our cupcake jars with different frostings or toppings. However, we're always adding flavors to our website, so check back often to see what's new.

Are your cupcakes safe for people with food allergies?

Our cupcakes are baked in a facility that uses peanuts/peanut butter, tree nuts, soy, dairy, wheat, and eggs on the premises. Please review the allergy information on specific flavors before ordering.

My favorite flavor isn't on the website anymore. Where did it go?

Some of our flavors are seasonal and only available for a limited time. For a list of our currently available flavors, click here

Can I customize cupcake jars for an event/corporate order?

We can customize your cupcake jars with top labels. For pricing information and customization options, email us at customerservice@wickedgoodcupcakes.com

How much does shipping cost?

For the most accurate shipping cost, refer to your cart. If you need to send a large number of packages, a customer service representative can help you with your entire order and provide you with a full quote. You can email us at customerservice@wickedgoodcupcakes.com.

Please refer to our shipping policy for more information on shipping.

When should I place an order to receive it by my desired delivery date?

Our site allows you to choose the arrival date of your package up to 30 days in advance. During busy seasons (holidays) we encourage you to place your order several weeks before you want it to arrive in order to get the best shipping rate.

Please refer to our shipping policy for more information on shipping.

Why is my requested delivery date unavailable?

Because our cupcakes are baked fresh, we have limits on the number of jars we can produce each day. Once that limit is reached, that day is shut off on the website. So during high-volume periods, you may notice certain days aren't available. We also take UPS holidays into consideration when offering delivery dates.

Please refer to our shipping policy for more information on shipping.

Am I able to change my delivery address after I've ordered?

We can change addresses, notes, and flavors to orders placed online if you notify us before 4pm EST the day before the order is to be shipped. Once an order has been processed for shipment, we cannot change notes or flavors. We can change the address, however this will typically add at least one day of transit to your package. UPS also charges for any address changes once a product is in transit. This costs varies, but is typically at least $10.50. We ask that you read and re-read addresses and messages before finalizing your order to avoid any potential mistakes.

We also encourage all our customers to sign up for UPS My Choice. It's a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It's free and easy to sign up. Simply go to https://www.ups.com/us/en/services/tracking/mychoice.page for more information or to sign up.

Please refer to our shipping policy for more information on shipping.

Do I have to be home to receive my delivery?

We ship via UPS without a signature required. However, UPS reserves the right, when delivering to an apartment or condo complex or college, to not leave the package if no one is home in order to prevent the theft. UPS will email a tracking number to the email address provided when checking out as soon as your shipping label has been printed. We encourage you to follow your package and if you have not received your package, to please call the UPS Customer Service line at (800) 742-5877.

Please refer to our shipping policy for more information on shipping.

Do you ship to APO Addresses?

Unfortunately, we aren't able to ship to APO addresses

Why is my delivery address showing as invalid?

If you see this message, it means that UPS doesn't recognize the address as entered. Please be sure you've entered your address exactly as it is registered with the US post office. If you're sure the adddress is correct and UPS has delivered there in the past, you can check the box that says "Please ship to the address provided." Please be aware that if you check this box and choose to bypass UPS validation, Wicked Good Cupcakes and UPS cannot be responsible if your package doesn't arrive.

Please refer to our shipping policy for more information on shipping.

Who can I contact about accessibility issues I encountered on this site?

Wicked Good Cupcakes is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibilty Statement

I thought I ordered an 8 oz jar but the label on the jar says 5.75 oz. Did I receive the wrong product?

We only sell our 8 oz mason jars. The weight you see on the label is the weight of the actual product in the jar. 8 ounce jar refers to the "volume" of the jar. Federal (FDA) regulations require us to put the product "weight" on all of our jars. Some products weigh more than others so you'll notice the weight on the label may be different depending on the product you purchased.

What is your refund or replacement policy?

We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied, email customerservice@wickedgoodcupcakes.com for a replacement or refund - whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.